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Agent Efficiency

Harnessing AI to accelerate and automate incident and request process tasks.

AI-driven UX

Using natural language interaction, virtual assistants are replacing traditional portal interactions for service and support. Expectations for user experience capabilities are expanding to include automated hyper-personalisation based on user context and preferences. This ensures our customers get exactly what they want first time.

Automation

HAi is automating many tasks that exist beyond service orchestration and automation which are typically performed by human workers. The automation of AIOps is improving infrastructure resilience and service quality.

Agent Deflection

We are using AI to deflect support calls before they reach the agent. A virtual assistant is under development to cover a broad set of support scenarios, evolving the self-service landscape to include highly-scalable natural language interactions.

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