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Transcript

welcome to

CUSTOMER SERVICES

WHAT IS EXPECTED OF ME?

min 26 calls daily

if on cases (emails) we expect a min of 40 to be closed daily

max hold time (during a call) of 3 minutes

WHAT IS MY ROLE?

raising cases to other departments

customer facing

answering emails

taking calls to help with customers queries

WHAT KIND OF QUERIES WILL I BE DEALING WITH

why is my bill so high?

i cannot afford my bill

my meter is broken

my business is closing