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Help on the farm with daily chore

FARMESCAPE ROOM

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Collect chicken eggs for each correct answer

Chickens and their eggs

Tokensised links

Give them the contact number

Give them a call

What can we do if a customer doesn't want an online account and needs to make a payment?

question 1/4

Collect

Set up a direct debit

Explain this won't happen again.

Give her the tokinized link for payments so she can pay as soon as she get's the bill

Mrs Cluck keeps getting late payment fees she doesn't have an online account and doesn't want a direct debit. What is the best way we can help her?

question 2/4

Collect

Un huevo de gallina recolectado

Take the number and update the account

Walk him through how to do this online

Tell him we don't need the number as this isn't his preferred contact method

Collect

Mr Feather get's in touch as his contact number has changed and would like us to update this. What would you do?

question 3/4

Un huevo de gallina recolectado

Un huevo de gallina recolectado

Do this for him

Advise him to use his online account as the app is limited

Give him the number to call to discuss changing his tariff.

Collect

Mr Silkie has got in touch as he is unable to change his tariff on his app. What would you do?

question 4/4

Un huevo de gallina recolectado

Un huevo de gallina recolectado

Un huevo de gallina recolectado

continue

Well done!Happy chickens

Cluck, Cluck...

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Milk the cows for each correct answer

Cows and their milk

Having an online account

Using Masquerade to do things for the customer online

Guiding the customer on utilising their online account

Milking

What is digital first?

QUESTION 1/4

Take the details

Guide them how to do this online

Ask them to give us a call as we can't take bank details.

Milking

Mr Moo Moo get's in touch and wants to set up a direct debit what do you do?

QUESTION 2/4

Explain the impacts if we don't get a reading and advise we need to send this

Change her preferences so she no longer get's texts

Walk her through how to change her preferences online

Milking

Miss Udder has had enough of getting texts from us when a meter reading is due. What would you do?

question 3/4

Tell him the payment is there

Send him a screenshot showing the payment

Explain where to see the payment on his online account

Milking

Mr Beefalow get's in touch as he beleives there is a missing payment however you can see this on his account. What do you do?

question 4/4

continue

Well done!Happy cows

Mmoooo...

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Feed the pigs for each correct answer

Pigs and their food

Feed

Mrs Oink has got in touch as her payment she sent by cheque isn't showing on her account. What is the first thing you should do?

QUESTION 1/4

Ask to check if the payment has left her bank.

Ask the payment amount

Ask the date the cheque was sent

Ask for the reference put on the cheque

Feed

We do and see many things throughout the day. Lots and lots. How many would you say our brains remember? As a percentage.

QUESTION 2/4

Feed

What would you use in your presentation to entertain, provide relevant information, and capture the attention of your students?

QUESTION 3/4

Feed

When should we advise a customer they can make an indemity claim?

QUESTION 4/4

When an unauthorized payment is taken

When the customer asks for the money back

If the customer doesn't have a debt

If the customer doesn't agree with the amount

continue

Well done!happy pigs

OinK, oink...

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Shearing sheep wool for each correct answer

Sheep and their wool

A large payment

A payment for multiple accounts

Instructions on a payment for multiple accounts

Shearing

What is a remittance?

question 1/4

Direct debit payments

Payzone payments

Post office payments

Shearing

Which of the following can the payments team help with?

question 2/4

Explain the share is valid and explain why.

Raise this with our datashare team to see if it can be removed

Let the customer know this we will get this removed

Shearing

We shared a negative mark on Mr Wools credit file. He made a payment 20 days after the bill was issued. What would you do?

question 3/4

Raise a complaint

Advise any disputes will need to be taken up the court

Let him know we will get this reversed

Shearing

Mr Dorper as we have issued a CCJ and he doesn't feel the balance is correct. What would you do?

question 4/4

continue

Well done!Happy sheep

Beeeehehe...

FInalize

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All right, daily chores done!

start over?

CONGRATULATIONS!

back

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It got dark and you haven't finished your daily chores!