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Practical English Class: Hotel Receptionist - Solving Problems

Using Solving problem Method

Esto es un párrafo listo para contener creatividad, experiencias e historias geniales.

The Problem-Solving Method is a structured approach to effectively identify, analyze, and resolve problems.

It can be applied in various situations, including our today's activity. Here's a breakdown of the key steps:

1 - Define the Problem:

  • Clearly identify the specific issue that needs to be addressed.
  • Gather relevant information about the problem, such as its history, symptoms, and impact.

2 - Analyze the Causes:

  • Brainstorm potential root causes of the problem.
  • Analyze the causes using techniques like the 5Why method (asking "why" five times to reach the root cause).

3 - Generate Solutions:

  • Encourage creative thinking to brainstorm a variety of potential solutions. Don't limit yourself to obvious fixes.
  • Evaluate the feasibility of each solution considering factors like time, resources, costs, and potential consequences.

4 - Evaluate and Choose a Solution:

  • Analyze the remaining solutions based on pre-defined criteria (e.g., effectiveness, cost, ease of implementation).
  • Select the solution that best addresses the problem and aligns with the organization's goals.

5 - Implement the Solution:

  • Develop a clear plan to put the chosen solution into action.
  • Assign responsibilities, establish timelines, and secure necessary resources.
  • Communicate the plan effectively to all stakeholders involved.

6 - Evaluate the Results:

  • Monitor the implemented solution and measure its effectiveness in resolving the problem.
  • Analyze the impact on the organization and identify any unintended consequences.
  • Reflect on the process to learn from successes and failures, and improve future problem-solving efforts.

Benefits of the Problem-Solving Method:

  • Provides a structured approach for tackling challenges.
  • Encourages creative thinking and innovation.
  • Increases the chances of finding effective solutions.
  • Improves communication and collaboration within teams.


  • The problem-solving method is a cyclical process that can be adapted to the specific needs of each situation.
  • Clear and efficient communication is crucial throughout all stages of the process.
  • The involvement and collaboration of different hotel departments are essential for successful problem-solving.

Esto es un párrafo listo para contener creatividad, experiencias e historias geniales.