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DATAALLOWANCE

WOW! began tracking and charging for extreme data usage while using WOW! Internet on June 1, 2021

WOW! fiber customers will not have a Data Allowance and may utilize unlimited downloads and uploads without additional charges. Customers in any 2024 Pricing Package will not have a Data Allowance and may utilize downloads and uploads without additional charges.

  • Data Allowance resets on the first day of every month.

  • Additional notifications will be located on the customer’s bill, and notes will be added to impacted accounts in ICOMS

  • Agents can view the customer’s current data usage via Usage Meter section in Cable Medic.
  • Agents can click the “Data Usage” link in Gooey for access to the Customer View – Online Account Manager for Data Usage concerns

  • Noted that 2024 packages do not have a Data Allowance.
  • For an additional monthly fee, Unlimited Data Allowance is available for customers that subscribe to Internet 1000/Tier 10 or the maximum available Internet speed in their area.
  • · Customers that subscribe to Data 12/Internet 1200 have Unlimited Data included in their package at no extra charge.