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Transcript

Release Runway

3.2.1 (1167) Release Training

start

agenda

Agenda

Update

Upgrade

Features

Support

Get Your Device

1. Update

Before we start...

What version do you see?

1. Update

Go to Settings Menu Button > General Settings > About

1. Update

Internal and External Updates

Auto updates occur when the device is connected to WiFi and power.

+INFO

1. Update

Internal and External Updates

Update notification

Fixes

2.Features

  • Fixed Card projection with longer spoken message highlighting
  • Asterisks added in card editor to denote required fields
  • Resolved the Create album > add photos flow in offline mode (Media)
  • Search results are no longer case sensitive (previously you would not get accurate results if you did not match the case of the word)
  • Resolved some odd behavior with Move/Undo actions of a deleted folder

Fixes

2.Features

  • The no internet snackbar cannot be closed on Device Settings page
  • Talk loads with empty grid
  • Offline Login causes all the photos from albums to be displayed under Media > Photos section
  • Auto sync dropdown opens at wrong place.
  • BT KB control causes Volume / help panel to get stuck on screen.
  • Tabbing should only navigate buttons on the topmost screen
  • Image resize is causing the image to be greyed.
  • BT KB control is stuck in info bar
  • Discarding card editor changes with attached media is messing with how media is displayed
  • Breadcrumbs don't truncate if card / folder location is tapped from card search results

Fixes

2.Features

  • Info bar doesn't update to show '0 selected' after redo delete flow
  • Some web images don't get selected and don't show error / warning message
  • User cannot create Video folder for Choose Video > Downloads flow
  • Audio cards not in selected state after interruption
  • Camera Rotation breaks camera after changing lenses \(forward camera / back camera\)
  • Hub Login Keyboard Issue
  • Close Button on Cards after Language Change
  • Keyboard pops up at random screens
  • Cards Lost after Data Sync Issue
  • Move/Undo Deleted a Folder

Fixes

2.Features

  • Hub speaks next open tab name while coming out from Draw > Add image > Photo gallery flow
  • Audio folder projection in card preview should match with audio folder projection in Talk / page editor
  • Talk gallery empty after device wake up
  • Search results should not be case sensitive.
  • Add image interface opens Media landing page.
  • Choose Media interface- right side is not accessible using BT KB only
  • Card editor : 'Select image' buttons don't look correct if offline
  • Regression: Create album > add photos flow is broken in offline mode
  • Card projection with longer spoken message is not highlighting as expected.

2.Features

Where would you find remaining issues?

Enhancements

2.Features

Media

  • Albums takes you to the home page
  • Create album and add photos in offline mode

Home

  • Pinned App - preview images to have colored tabs
  • Pinned App - change the home option to none

Talk

  • Card editor - asterisk replaced by required
  • Card projection - longer spoken message highlighting
  • Search - case sensitivity removed

When you are in an album in the media app and you click albums on the left hand panel you should be taken back to the home page for albums

New Features

2.Features

3. Support

Support

You are first line of support!

Assess wifi connectionConfirm device is up to date Close and reopen the appRestart the device Log out and log in

Log out and Log in

Expected action for troubleshooting

3. Support

Access Accounts

Use Fredbot

3. Support

Support

No shortage of support

#product-support

Immediate support or follow up with a customer.

Equipment Issue Property

Known issues, resolved issues, PHI breach, or hardware difficulties.

Tettra

Issue help, feature education, and step by step instructions.

LMS

Bridge learning gaps and enhance feature knowledge.

Snippets

Issue help, feature education, and step by step instructions.

3. Support

4. Upgrade

Upgrade

Switching from 2.15 to Hub

CM or CES

Interested Customer

CM or PT

Customer Training with Loaner (AN)

Paperwork

PS and Ops

Custo Created & Device Set

Reimbursment

Upgrade Staus

Deal -> Complete the Property

4. Upgrade

Questions

Let's fill in the gaps

1. Log out of the Hub Software (General Settings > Account and Privacy > Account )2. Swipe up from the bottom of your device and select the three vertical lines on the left-hand side.3. Open Settings and scroll to “Apps”4. Scroll until you locate “Lingraphica App” from the list5. Scroll down and select “App details in store”6. The Google Play store will open. You should see the option to update.

Manual Update

Support the user by knowing know what the latest version is and where to find the latest version.

#upgrade_hub_CC_Language

A Lingraphica device running Hub and logged into a Lingraphica account.

  • Swipe up from the bottom of your device and select the three vertical lines on the left-hand side.
  • Open Settings and scroll to “Apps”
  • Scroll until you locate “Hub” from the list
  • Scroll down and select “App details in store”
  • This will open Google Play store.
You should see the option to update.

Manual Update

Free

4/1/22

TouchTalk+: $750 TouchTalk: $500MiniTalk: $250

1/1/20 - 3/31/22

Users who received a device in 2019 or earlier will wait for 5-year eligibility for a new trial and insurance-funded device.