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Transcript

FEP's Asylum

start

HORROR ESCAPE ROOM

"A ghost is trapped in this house, doomed to wander through it until he recovers all his memories.To help him find them, you must first pass all the tests and get the missingitems in your inventory.Explore the house and try not to get trapped yourself too..."

Introduction

Explore the house

Inventory

It's closed...

It's too dark...

Open inventory...

Explore the house

Inventory

It's closed...

It's too dark...

Open inventory...

Member is Needing Hip Replacement. Which Kb Would You Check?

01

Outpatient Surgery KB

Blue Distinction Specialty Care KB

Inpatient Surgery KB

When you have a dropped call, where would you report the Incident?

System Issues Chat

02

Supervisor Private Message

Supervisor Group Chat

Continuous Glucose Monitoring systems (Dexcom,Libre Freestyle) Which one of these KBs would you check?

Diagnostic Tests KB

03

Routine Foot care Kb

DME KB

Which is a question that should be asked with every caller?

Are you currently Employed?

Are you a member of Medicare?

Are you Retired?

04

It's not correct...

Find the key to continue

Continue exploring the house

Inventory

It's too dark...

Inventario abierto...

How often can a member request Milk Bags? How many Milk Bags do we sent out for refills?

Every 180 Days200 count

Every 60 days150 Count

01

Every 90 Days150 Count

Every 120 days160 Count

02

Post in General Chat

DM Sup and Advise reason

Post in System Issues

Wait for Tag in General chat

What do you do when you have a missed call?

03

When Going to a Specialist

When Having Surgery

When having Diagnostic Testing

None of BCBS FEP plans require it

When would a Member need a referral?

04

DM Sup With Ticket Number

Ignore and Move on

Add it to the Notes Section

Use it to try and Locate Plan

When Member gives you a SS number? What steps should be taken?

You found asecret message

♪♬ø

Remember these notes and play them on the piano in the correct order

ø

01

...Keep playing

ø

02

...One more

ø

03

Try again...

You found a new item for your inventory

Inventory

♪♬ø

Continue exploring the house

Inventario abierto...

Use the magnifying glass to find the code and then insert it into the typewriter.

6779

Someone is there!

What do you do when a member places you on hold?How Long can you Remain on Hold?

01

Wait 3 Minutes, Give Closing, Release Call

Wait 2 Minutes, Give Closing, Release Call

Wait 4 Minutes, Give Closing, Release call

Which Statement about Reproductive Services is True?

02

Basic Option AI Services 30% of Plan Allowance

Basic OptionART Services 30% Of the Plan Allowance

Standard Option AI Services15% Plan Allowance (No Deductible)

What Information From FEPDIRECT Can You Share With Member?

Member Id Number

Enrollment Code

Who Is Listed on the Plan

03

A briefcase appeared...

congratulations

You've recovered all the ghost's memories! Now he can finally rest and you can escape from the house!

CODE: Chicken56

Please Direct Message Cyndi Chambers the code! First one wins!!!

You will lose all the progress so far...

Sure you wantto go out?

Exit

Back

Inventory

Inventory

♪♬ø

Inventory

♪♬ø

Inventory

♪♬ø

Inventory

Oh, no. You'll never escape...