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At the top of the page, you can see which "Site" and which "Content folder" the page lives in

  • This page is in the Sales & Project Ops site
  • And the Post-SRA Processes Content folder

Each page has an "applicable to" table stating

  • What sales team this information pertains to
  • What department (Post vs Pre SRA)
  • What line of business (Text, Email, Voice)

Lengthier pages will have a Page of Contents table with links to the Headings within the page's content

Clicking the link(s) in the Table of Contents will take you to that section of the page

Each page has a suggested Case Reason and Subset Reason table to help SSD agents document cases!

Scroll to the bottom of each page and like the page! 👍

Favorite ⭐ the page! This lets you find it easier later in your "Profile"

Share your feedback! You can Ask a Question, start a Poll, or just share general thoughts on the page and click "Post!"