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Transcript

Customer Success Manager

Tes products and making sure customers use them?

How does this purchase benefit me?

What made me make this purchase?

The product I last purchased?

Index

Apple MacBook Air

Trusted and reliable brand

Identity

- Face and finger print idenification- Apple Watch Security

Security

- Light weight- connects to other owned Apple products

Convience

- Admin work for my sports management roles outside of work-Old Laptop not fit for purpose

Need

What made me make this purchase?

Light weightEasy to carry

Reduction in cost due to work benefits!

Tes Benefits

Trusted brand increases product reliablity for the long term.

Product reliablity

-Cross product funationality - 'Hand off' feature, so I can transfer between phone, Mac and Ipad

Compatability across all devices

Portablility

How does this purchase benefit me?

By delivering high quality service, Churn will be low

Retention

Deliver high quality service that reinforces the strength of the products

Support

Checking in to see how they are getting on and recognise success/barriers

Engagement

Using Provision Map/Class Charts as an example

Delivering high quality training based around their need

Training

Tes products and making sure customers use them?