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Transcript

Problem solving

Identify problem

Collect info

Suggest cause

Select best

Run solution

Possible solutions

Plan solution

Review

Applied to the "slow computer"

Once you’ve restarted with only the program open that you are using the performance is tolerable but you decide to investigate and upgrade soon.

You close everything then reboot.

Ensure that you’ve saved any work and plan to reboot while you make a drink.

The best solution is to reboot and ensure that you only have open what you need to work on today.

You could upgrade the RAM or you could close everything else apart from what is absolutely necessary.

It might have problems if you are putting too much demand on the RAM.

You’ve looked at the laptop specification and know that it is a dual core CPU with 4GB RAM.

The problem is a slow running laptop.