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7 CONTINENTS

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Transcript

flexibility & adaptability

giving & receiving feedback

active listening

seeking to understand

Different interactions often require different communication styles, and leaders must be able to adapt based on who they are communicating with. While some people desire a direct approach, others may respond more favorably to a less direct style that incorporates more social chatting before getting down to business.

Effective communication involves the exchange of information, ensuring a mutual understanding, and that the message is clear. When communicating, good leaders are engaged and connected to others and always seek to understand their perspective.

Active listening allows leaders to build rapport, gain clarity, and create a safe environment for communication. Rather than simply hearing what someone is saying, leaders must listen to the tone, energy, and feelings conveyed to uncover the true need and respond appropriately and effectively.

Since leaders are often required to provide feedback, learning to do so in a constructive and positive manner can greatly increase motivation and build morale. When giving feedback, it is important to focus on tasks, actions, or behaviors, and avoid making personal judgements. Effective leaders also set an example by welcoming feedback from others. This insight is a gift that allows for growth and helps promote a culture of open communication and trust within the organization.