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Analysis and Scoping

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Stage 1 - The WHO of learning

Learner personas.

Stage 2 - The WHY of learning

The Business Problem, Learning Gap and Learning Outcomes.

Stage 3 - The WHAT of learning

Modular framework and associated topics

Stage 4 - The HOW of learning

Map of high level learning experience - Mode of delivery, Building Blocks and formats, Learning flow.



Assignment 2 - Analysis and SCoping

Louise D'Arcy

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THe Who of Learning


A modular framework development training program focusing on digital upskilling is aimed at Health Care Support Workers. Two learner personas were created using the DLI framework, based on a Big Education Conversation and Think Digital survey conducted by the Chief Nursing Information Officer and initial online profile investigation of HCSWs.


To increase the effectiveness of instruction, individuals should focus on learner personas to determine the most crucial activities, materials, and learning objectives that draw in the intended audience. The analysis of the gathered data creates a learner persona that indicates the general preferences of the target audience, which consists of at least two different profiles. These factors will be considered when designing the training program:

  • There is some preference for face to face, although staff are not always able to be released from their duties so a blended approach is best
  • They do not like the current system so modules would need to be accessed in a different format - using an LMS that is more easily navigated.
  • Different career aspirations, different pathways need to be provided - I have designed a set of different routes from basic skills to more advanced digital skills for them to choose
  • Like to learn in small groups where questions can be ask - a virtual tutor or chatbot for online learning would be available
  • There will be a variety of starting points due to the large range of digital abilities - after the initial introduction module they would be able to choose their starting module based on the results of the self assessment.
  • Digital preferences include:
  • > Video guides> Forums>Microlearning or bitesize course>Social Learning assignments



The Why of Learning


Healthcare Support Workers (HCSWs) need digital skills to access and navigate eLearning platforms for professional development. In today's digitally advanced world, these skills are critical for many occupations, including healthcare. Having strong digital abilities enables HCSWs to take advantage of new eLearning opportunities


HCSWs require digital upskilling due to their low engagement with eLearning and infrequent access to emails. There is a diverse spectrum of learners from all age groups, with the largest group falling between 31 and 35;the learners have a range of digital skills across a variety of tasks. The National Health Service (NHS) aims to increase overall digital literacy and launch new or expand existing digital learning programmes.

The Business Problem


Recent research showed that 45% of providers expressed concer that care staff lacked digital skills (Dr. Margaret Blake, November 2021)

The Business Problem

The learning outcomes are designed to equip the individuals with the skills they need in a rapidly evolving digital landscape, such as basic computer skills including accessing files, emails and navigating the internet to those more advanced digital skills that will enable them to progress in their career such as data analysis. I have used SMART and linked to Blooms Taxonomy, taking a bottom up approach


Learning Outcomes and Learning Gap

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State the importance of basic digital skills in the workplace.Recognise and develop foundational digital competenciesUnderstand and apply digital security practicesImplement collaboration skills in a digital environmentDemonstrate competance in digital communication platformsAnalyse and interpret data to inform data driven decision makingDesign, implement and troubleshoot software solutions.

Learning Outcomes


The WHat of Learning


Modular Framework

After completing the intial introduction module, there are 3 diffferent pathways that act as guidence for different levels of skillsets. Learners are able opt into modules from different pathways depending on skills needed.The skills needed would be assessed through the digital skills assessment as part of the intro moduleThis follows the core and spoke model with the importance of digital skills being the central theme and the optional modules enabling the learners with skills to reinforce the main theme.

Importance of Digitial Skills

Basic Computer Competency Equip you with foundational skills:

  • using a computer
  • operating systems
  • common software applications

Productivity Software Provides hands on training in utilising productivity software:

  • Word
  • spreadsheets
  • presentation tools

Effective communication skills Gain proficiency in using digital communication skills

  • Email etiquette
  • Microsoft Teams
  • Zoom
  • Messaging platforms

Information Management Skills Effective methods of management

  • Organising and retrieving digital information
  • Work flow efficiency

Cyber Security Awareness Emphasising the critical role of cyber security

  • Protecting organisational data
  • Responsibility of individuals in maintaining a secure digital envrionment
  • Best practice

Digital Problem Solving The ability to troubleshoot common digital issues

  • Common problems and how to solve them
  • Identifying and resolving issues in hardware
  • Identifying and resolving issues in software

Collaboration Tools Proficiency Utilising Collaborative platforms

  • Exploring features
  • Effective communication
  • Organise channels
  • Document collaboration
  • Video meetings

Virtual Meeting Effectiveness Providing skills for hosting

  • Hosting and participating in virtual meetings
  • Effective communication and engagement
  • Utilising features of online platforms

Basic image and video editing Features on how to edit image and video:

  • Image and video editing tools
  • Crop/resize, brightness and colour adjustment, text overlay on images
  • Filters and effects
  • Trimming/cutting, transitions basic effects on videos
  • Audio

Project Management in Digital Environments Explore digital project management

  • Project management tools
  • Enhance planning, organisation and communication
  • Collaborative projects

Digital Presentation Skills Development of digital presentation skills:

  • Creating engaging slides
  • Utilising multimedia
  • delivering compelling content

Introduction to data analysis Cover the basics of data analysis:

  • Key concepts
  • Terminology
  • Tools
  • Importance of data driven decision making

Data Visualisation Techniques Explore data visualisation methods:

  • Using tools - Excel, Tableau
  • Enhancing ability to communicate visually

Web development basics Explore the basics of web development:

  • HTML
  • CSS
  • Javascript

Trouble shooting Techniques Develop skills in identify and relsoving software issues

  • Utilise tools and strategies for efficient trouble shooting

Importance of Digital Skills An introduction on the importance of digital skills in the workplace:

  • Why are digital skills importance
  • Digital skills assessment


The How of Learning


Method of Delivery

To increase engagement in learning, a hybrid approach is suggested, incorporating small group discussions in person and asynchronous learning. Asynchronous learning provides flexibility, enabling learners to pursue their own schedule or path, while a course tutor is available for the initial module. More advanced modules have 2 weeks to finish, while basic modules have a week, but learners can move at their own pace.Formats that would be used:> Video guides> Forums>Microlearning or bitesize course>Social Learning assignmentsForums would be set up for discussions on the content or project based assignments in which they can share ideas with their peers at different time points. Videos and microlearning enable them to work through it at their own pace


Building Blocks

Delivery Formats

Face to face

Live Chats


Instructional Videos





Format for each module




Self directed modules from one of the pathways

Assessment of digital skills


Introduction - Why are digital skills important

Week 2

Week 5

Intro- Week 1

Learning Flow

Week 3

Week 4

Week 6

Week 7

Week 8

Check in with Tutor

Project work or go on to more advanced module

Certificate/Digital badge


Assignment 2

After analysing the data collected from the Big Education conversation and Think Digital Survey, this gave me a good insight into the learning preferences, typical learner needs and barriers. Creating the learner personas enabled me to go onto develop the modular framework and learning outcomes taking everything into consideration to engage the learners. The development of learner personas has helped to develop the training around the learner rather than focusing on the content and expecting the learner to adapt.

Programme analysis and scoping







NHS Careers https://www.healthcareers.nhs.uk/explore-roles/wider-healthcare-team/roles-wider-healthcare-team/clinical-support-staff/healthcare-assistant/real-life-story-emma-rawlingsRetrieved 10th January 2024Dr. Margaret Blake, November 2021, NHSX Adult Social Care Technology and digital skills review retrieved from https://www.ipsos.com/sites/default/files/ct/publication/documents/2021-12/NHSX_Technology_and_Digital_Skills_Review_Summary_November_2021.pdfRetrieved 10th January 2024Digital skills assessment tool, https://digital-transformation.hee.nhs.uk/digital-academy/programmes/digital-skills-assessment-tool/the-digital-skills-assessment-tool-dsat/about-the-toolRetrieved 12th January 2024Intergrating technology with Blooms Taxonomy, https://teachonline.asu.edu/2016/05/integrating-technology-blooms-taxonomy/Retrieved 12th January 2024


Using Blooms Taxonomy is necessary to create activitues that meet the learners needs.The different pathways are based around Blooms Taxonomy from lower order thinking skills to higher order thinking skills, so those in the basics pathway are based around the LOTS, for example state the importance of basic digital skills in the work place they would need to remember how to use basic computer functions and accessing emails, understand the concept of cyber security

Blooms Taxonomy

For each of the learning outcomes I made them specific linking it to a variety of skills such as digital compenticies or data analysis.Each skill is measrurable as they would be able apply these in their job role, for example an increase uptake in accessing emails or ability to anaylse data. There are a variety of skill levels that are achievable for different learners, all of which are relevent to their current job roles or future career. The time frame is set as as a week per module or 2 weeks for more advanced module