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Transcript

Paying your Council Tax

This activity will take you on a journey which is determined by the decisions you make.Look for the icon to identify what to click on.If you cant find what to click, select the icon in the top right-hand corner.

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What happens next?

a couple of months later...

Will sort that now!

Oh, I'll reply with my new bank details later

Select a thought

To be continued...

As Ms. Carter has not taken action following receipt of a Final Notice, her account will now pass to the next stage of the recovery process. This is covered in Module 4: What happens if the bill is not paid?This journey is now complete, you may now close this activity.

Activity complete!

The account is now up-to-date. Whilst Ms Carter ran into some issues, they were rectified and the payments were received allowing for the account to be fully paid before the end of the financial yearFor the new financial year, the process begins again, so any issues with the payments results in a new reminder being issued.You may now close this activity.

Ms Carter's journey is now complete.

Date of issue

Your Account Reference

Dear Ms Carter,This reminder notice has been sent as our records show that you are behind with the payments you were asked to pay on your Council Tax bill. This may be because you paid on a different date or a different amount. If you made a payment recently please check your MyPortal account to check it has gone through as payments may take up to 5 working days to reach your Council Tax account.you must pay within 7 days of this letter to get your account up to date. See www.mycouncil.gov.uk/ctaxpayments for different ways to pay.

Council Tax Reminder Notice

08 May

60741386

Ms B Carter12 Larch AvenueAnytownAB8 4SO

Pay by phone: 01632 960548

Pay online: Go to www.mycouncil.gov.uk/payctax For FAQs on Council Tax and to sign up to MyPortal for information on your Council Tax bill and other Council services go to: www.mycouncil.gov.uk/login

Next

"You have a couple of options.I can take the payment you have missed today so that the account is then up-to-date, and then you will continue to make your payments in line with the existing instalment plan.Or, you could set up a Direct Debit. By doing this you won't have to manually make the payment each month. I must advise you that if you do not take either of these options you will be sent a Final Notice which will demand payment of the full amount remaining on your bill"

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May

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May

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Next

Completion Certificate

This document confirms the purchase of property: 12 Larch Avenue, Anytown, AB8 4SO.Purchase date: 11 AprilVendor: Mr P. SinghBuyer: Ms B. CarterSale completed on behalf of the Seller by: Miss D Cleaver

Make the missing payment

What option should Ms Carter take?

Set up a Direct Debit

Date of issue

Your Account Reference

Dear Ms Carter,This reminder notice has been sent as our records show that you are behind with the payments you were asked to pay on your Council Tax bill. This may be because you paid on a different date or a different amount. If you made a payment recently please check your MyPortal account to check it has gone through as payments may take up to 5 working days to reach your Council Tax account.You must pay within 7 days of this letter to get your account up to date. See www.mycouncil.gov.uk/ctaxpayments for different ways to pay.

Council Tax Reminder Notice

08 May

60741386

Ms B Carter12 Larch AvenueAnytownAB8 4SO

Pay by phone: 01632 960548

Pay online: Go to www.mycouncil.gov.uk/payctax For FAQs on Council Tax and to sign up to MyPortal for information on your Council Tax bill and other Council services go to: www.mycouncil.gov.uk/login

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December

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Ms. Carter takes no action following receipt of the 2nd Reminder Notice.

Ms. Carter contacts the council in order to make the payment.

Ms. Carter has received a 2nd Reminder Notice. Select an option below to continue the journey.

Ms. Carter takes no action following receipt of the Final Notice.

Ms. Carter contacts the council in order to make the payment.

Ms. Carter has received a Final Notice. Select an option below to continue the journey.

MyPortal

Council Tax

Account Number: 60741386

Total bill for the current year:

Total outstanding for the current year:

£0.00

MyPortal

Council Tax

Account Ref: 60741386

Total bill for the current tax year:

Amount due for the current tax year:

£0.00

£868.03

March

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