Healthcare staffing shortages, increases in cost structure
and consumer demands, which stem from a shift in people’s values, beliefs and expectations, are here to stay.
and consumer demands, which stem from a shift in people’s values, beliefs and expectations, are here to stay.
Providers must focus on creating long-term patient relationships to drive loyalty and retention.
Adopting a consumer-centric business model demands organizations have a deep understanding of data around consumer needs, behaviors and values to transform these insights into short- and long-term growth strategies.
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