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Transcript

8

TIPS TO BE

REQUEST

BREATHE

FOCUS

SOLVE

LISTEN

COMPROMISE

RESPECT

PARAPHRASE

ASSERTIVE

1

2

3

4

5

6

7

8

Breathe!

Breathe. Take a moment before you respond. This also helps you maintain a polite tone of voice. Know that it is perfectly acceptable to take time to avoid saying something you’ll regret.Think of a time where you felt good with yourself, where you felt peace inside and replicate that feeling.

Solve

Being right will not make you happy, and it eats away at all relationships. Focus instead on solutions. When you do this, the other steps fall into place more easily.

Focus

Remember to focus on what is happening now, in this moment. Now is not the time to bring old conflicts or other issues into the conversation.

Paraphrase

Tell the other person what you heard them say, and ask if your understanding is correct.

Listen

Stop preparing your response in your head and really listen to the other person. Wait for the other person to finish talking before you speak. Stay open to changing your opinions with a sincere and cooperative attitude.

Respect

Speak your truth in a respectful manner and don't insult. Instead of, talk about what happened, without making any judgments about the other person. Avoid words like always or never.Remember, don't play the guilty game.

Compromise

Compromise on a solution, not on your values.What will the customer think of you and the company after?

Respect

Speak your truth in a respectful manner and don't insult. Instead of, talk about what happened, without making any judgments about the other person. Avoid words like always or never.Remember, don't play the guilty game.

Request

Ask for what you want, instead of demanding or begging.It will be perfect if you explain why do you need it.