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Transcript

Change Management

START

In the past, Accelalpha did ‘Training’ to enable clients to adopt the implemented solution. Most clients would take up change management using their own team or external change management experts.

Change Management: Why?

After APEX in place, we can:

Speed up acceptance and adoption of a solution

Offer CM as a value added service

Collaborate for a successful transition

Change Management: Before you start

You have successfully completed the seven phases of the APEX Project Management methodology.Change management (CM) activities run parallel with the project management activities. Before, we dive deep, let's have a look at three aspects of CM that get deeply impacted by CM.

Processes

Stakeholders

Roles

Change Management

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Change Management Activities: Overview

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Change management is not a one-time activity. It starts very early on in the project. Throughout the different phases of a project, various activities are planned and executed in collaboration with the actual project work. Also, there could be an overlap of activities within CM.

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Change ManagementPlaning & Assessment

Training Planning & Execution

Stakeholder Assesment & Engagement

CommunicationStrategy & Deployment

Where do you start?

  1. Strategize and plan for change management.
  2. Assess change impact and change readiness.
  3. Update key controls.
  4. Determine and communicate work content and job impact.

What do you do?

  1. Identify stakeholders and assess their alignment.
  2. Strategize ad plan stakeholder engagement.
  3. Engage stakeholders.

How do you create awareness?

  1. Strategize and plan communication.
  2. Develop and deploy communication.

How do you set people for success?

  1. Strategize and plan training.
  2. Establish training curriculum.
  3. Prepare training material.
  4. Educate the client's project team.
  5. Train and assess the test team.
  6. Update IT processes and train the IT team.
  7. Train and assess end users.

Not everyone will be comfortable with the change. You'll have to create awareness on the following:

  • Which roles are getting impacted?
  • What are the new roles, work content, and job descriptions?
  • What are the skills needed for new roles?

Roles & Responsiblities

  • How compliant are the process(s) with quality and security requirements?
  • How are the processes in sync with the roles and responsibilities?

Some projects impact only a department, whereas some impact more than one department. For example, if there is a change in order management, then it might impact customer services, warehouse, or production. You need to look at the bigger picture. Ask:

  • How does the change in one process impact other processes?

Processes

People are the most important and dynamic aspect of change management (CM) processes. Here are some important questions to ask when dealing with people/stakeholders and plan accordingly:

  • Who are the people/stakeholders getting impacted?
  • How aware are they of the changes happening?
  • Are they champions or disruptors?And if so, what is the strategy to handle them?
  • Which teams/users will need training?

People/Stakeholders