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Transcript

Simulation Scenario

Bond Vet Nurse Training

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Appointment flow & Time management

SCENARIO

Ms. Moldonado has an appointment today at 11:00 A.M with Pepper, her 8-year-old FS Miniature Poodle. Unfortunately, they are running 30 minutes late to their 30-minute appointment due to flooding on the parkway.

Appointment Flow & Time Management

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Appointment Flow & Time Management

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Appointment Flow & Time Management

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Appointment Flow & Time Management

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Appointment Flow & Time Management

After Ms. Moldonado seemed to calm down and accept the next possible appointment, she failed to bring previous medical records. Now the Dr, VA, and VT are scrambling to call the previous vet to acquire records to ensure they are performing the correct treatments and can view any preexisting medical history.

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SCENARIO

Luke, a 3-year-old MN Jack Russel Terrier, was presented as a walk-in for the evaluation of blepharospasm of OS after playing with a cat seven ago. The clients did not notice anything abnormal with Luke other than occasional pawing at the eye that they attributed to allergies. Upon presentation to the clinic, the CC noticed something very wrong with Lukes's eye.

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Appointment Flow & Time Management

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Appointment Flow & Time Management

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Appointment Flow & Time Management

Appointment Flow & Time Management

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Appointment Flow & Time Management

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Appointment Flow & Time Management

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Appointment Flow & Time Management