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Transcript

Satisfaction Survey Results

911

surveys sent to our residents for Q1 & Q2.

8%

response rate, with 70 people responding to the survey.

20%

were very satisfied / fairly satisfied with the outcome of the complaint.

April 2023 - November 2023

26% of responses were from Leaseholders

37% of responses were from Tenants

37% of responses were from neither tenant or leaseholder.

16%

were very satisfied / fairly satisfied with the handling of the complaint.

70%

were very dissatisfied / fairly dissatisfied with the handling of the complaint.

74%

were very dissatisfied / fairly dissatisfied with the outcome of the complaint.

47%

of complainants requested some form of follow up, even after that complaint had been responded to.