British Gas customer journey map
Created on November 8, 2023
The image is a customer journey map detailing the various stages a customer goes through, from initial interest to post-purchase. It outlines touchpoints, gain and pain points, and new marketing initiatives, highlighting areas where customers interact, experience value, or face issues. It serves as
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Information about the journey The team mapped the customer journey for the purchase of services by British Gas
Inspiration for British Gas Customer Journey
Example from elsewhere as inspiration
These reviews help British Gas come up with ways to improve their customer journey.
With the UK government's firm commitment to achieving net zero by 2050, British Gas can help achieve the national net-zero goal
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