LBL Plan

LBL Plan

Lindsay Coffman 11/6/2023

• LBL renewal declines
• Kevin to send list
• Why?

Business Problem

Advertised best practice: 1. Use LBL as repository for all clinical education lessons/lesson plans. Advertised as a repository vs. highlighting the valuable content we have2. Assign review of slides and lecture notes (include relevant organizational information/documents) via e-learning prior to facilitator-led session. PPT and GLN are not meant to be assigned for independent learning.3. Use facilitator-led session (F2F or virtual) to reinforce concepts and advance critical thinking through case study discussion/questions. 4. Evaluation of learning objectives met → assign test. 3 high-level learning objectives5. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable. Cannot assign the LNC PCsUse of LBL when NO facilitator-led session is feasible: 1. Assign review of slides and lecture notes (include relevant organizational information/documents) via e-learning. Independent learning components should include: ML, CS, ACI2. Evaluation of learning objectives met → assign test. 3. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable.

Use of Lippincott® Blended Learning

Highlight what we have!

Proposed Best Use of LBL

Facilitator-led session (F2F or virtual)1. NPD professional gives presentation using the PPT Presentation

• GLN embedded in the Notes section for speaking guidance
• Ability to customize the presentation to meet the needs of the facility/unit
• Link to facility policies/protocols through TIHWDI buttons

• Ability to print and hand out the presentation

2. Complete the two Case Studies together

• To reinforce concepts and advance critical thinking through case study discussion/questions.

3. Assign the Test

• Evaluation of learning objectives met through completion of the Test
• Automatic evaluation of Checklist items met through completion of the Test

4. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable*Link to other LBL lessons

Proposed Best Use of LBL

Independent use of LBL (when NO facilitator-led session is feasible)1. Assign the Test as a pre-test

• Learner to test out of a lesson and prove mastery with a passing score of 80% or higher

2. Assign Microlearning

• Based on weak areas (would need a more comprehensive assessment tool like the KIT), assign all topics or pick and choose

3. Assign both Case Studies for independent completion 4. Re-assign the Test if didn't pass pre-test-Evaluation of learning objectives met through completion of the Test -Automatic evaluation of Checklist items met through completion of the Test5. Assign content linked in “Additional Clinical Information” for remediation or related learning, as applicable.

Proposed Best Use of LBL

• Working lean
• Checklist to Test Alignment
• For automatic evaluation
• Feb 2022
• Test Question Enhancement
• 2 or more analysis+ level questions per test—enhanced 400+ questions
• May 2022
• Interactivity
• Added 2 clinical hyperlinks to all PPTs
• May 2022

What We’ve Done So Far

• Linking
• LNC Nursing Pocket Cards added to all 200+ lessons under Additional Clinical Information tab with other Lippincott links
• Aug 2022
• Nurse Residency Program
• May 2023
• Interactivity

• Added clinical hyperlinks and images to all Case Studies—434 case studies
• Aug 2023

What We’ve Done So Far

• Pulling out and adding primary references to replace LP sources
• Ongoing
• Striving to close gaps in topics and specialties
• Oncology program created 2023
• Ongoing

What We’ve Done So Far

"Video and virtual reality is the future of learning" Altru

"Experienced and tenured nurses don’t have time to sit down for hours on end" Altru

"Using lengthy PowerPoints for training is an outdated mindset" Altru

“Interactive is key to learning (read, see, hear, discuss, do) and short focused bits is critical for retention” Altru

"New nurses of this generation are raised on YouTube and TickTock videos – not sit down for an hour to learn something" Altru

During customer interviews 2 years ago we found that customers were not using the GLN

"Does not align with current adult learning principles nor the new nurses & millennials learning types" Altru

Customer Problems

“Ideal learning content and videos are less than 4 minutes” Altru

“I liked the idea behind it. But honestly, the few times that I did get in to try to find some content to use in our professional development, I wasn't really able to ever find anything for the particular lessons or topics that I was looking for that was of value to me. So we never really took advantage of the program, and that's why we got rid of it.” Meritus 2022

"Believes they will use the Blended Learning product the least because they don’t do a lot of ‘course teaching’" Mary Lanning 2022

"Educators don’t use it because they need to create so much content to address the needs of more experienced clinicians" UCHealth

"The Blended Learning product and the learning management system (LMS) were both rated only a 3.5 for reasons related to sign-on, continuing education (CE) credit access and difficulties with making assignments."

"Aside from Blended Learning, which I feel like could be a little bit more developed" UCHealth

"The customer is not familiar with the checklists in Blended Learning. Consider ways to introduce the benefits of this feature to increase utilization." UCHEalth

"The customer is looking for more robust content for practicing clinicians and the current content “feels like it's pretty introductory.” UCHealth

Win/Loss

• Adds NEW features:
• Short animations and videos
• Gamification via questions/KCs

• Audio
• Clinical hyperlinks
• Meaningful images
• Link to LNC Clinical Summary Guidelines
• Scenarios

Microlearning

Proposal: replace the GLN or Overview section with Microlearning

Topics separated out into a few minutes of digestible content

Working on sample now using Genially

Proposed solution to many pain points?

• Cons
• There is a low cost associated to keep presentations private and download them. In addition, to unlocking other nice features
• Animation files need to be uploaded via Google Drive (images can be copied and pasted)
• No built-in AI text to voice generator

• What is Genially?
• Platform used to create interactive animated content
• Don't need a presenter (it's interactive)!
• Used in academia and more

• Pros
• Free/low cost
• Premium (Plan Genius) is $149 a year
• Embed videos and animation
• Other interactive elements like linking, etc.
• Create interactive quizzes (gamification)
• Professional looking and used by educators

• Universal branding guidelines
• Unlimited creations
• Fairly quick and intuitive to use
• Changes can be applied to all slides
• Superscript function
• Easy to add audio to pages
• Provides user data and statistics
• Can be downloaded in formats that our current platform supports
• PDF
• JPG
• HTML
• MP4

Genially

A lot of text can make it difficult to read

Low cost

GLN and PPT Presentation don't sync (separate locations)

Clinical: Copy and paste GLN into notes section

Solution

Customer Problem #2

"Our staff then have to remember what their login information is, really just a password, to get into blended learning and then the others are stored in our LMS. And so I think that makes it a little bit clunky.” UCHealth

• With the Overview not being assignable or downloadable
• Are customers using this?
• Propose we delete it since the content is duplicate and in the PPT

• The only downloadable component is the PPT
• Customers are downloading, customizing, and uploading the PPTs and missing out on content updates (biggest cost for LBL)
• Using old content is a safety concern

Solution

Customer Problem #3

More Ideas to Improve LBL

1. Customizable assignments

• Able to build a lesson to meet each individual learner’s needs
• Able to assign all components, not only the Test and Checklist (Admin section)
• What are the current assignable lesson components?
• Ideal example: NPD specialist can assign the Test (pre- or post-), Microlearning, Case Studies, and Additional Clinical Links
• Individual learner does not need to be assigned the PPT Presentation or Checklist

More Ideas to Improve LBL

2. Investigating offering continuing professional development credit for non-customizable lessons

• Examples:
• Core Measures and Other Quality Reporting Programs
• Home Health Care: OASIS
• Sentinel Events
• Quality Improvement
• Hospital National Patient Safety Goals
• Health Insurance Portability and Accountability Act
• Safe Medication Administration
• Evidence-Based Practice

More Ideas to Improve LBL

3. Interactive Checklist

• We improved all Checklists to align with each test question for an automatic checklist, but I would like to see it be more visually appealing and intuitive
• For example, when the learner gets the test questions correct-- a checkmark appears in the box next to the Checklist point
• When they get a question wrong-- the box remains blank, and the educator can see the learner needs improvement in that area
• Link to areas of improvement to assign (dream)

More Ideas to Improve LBL

4. Ability to link within LBL

• Link to other components within a lesson

• Link to relatable LBL lessons
• Example: Medical-Surgical: Care of the Patient with Respiratory Disorders can link to Respiratory Care lesson in the Additional Clinical Information (we mention in the Description already)

5. Label the Case Studies on the platform for easy identification

Role play scenarios (Mosby's MS)

Add vignette scenarios to Microlearning

Knowledge Inventory Tool (KIT) is available as an assessment tool. The KIT identifies knowledge gaps through a multiple-choice exam, then suggests relevant lessons from the course to fill those gaps (ENA 2.0)

Collaboration with leading nursing associations (ELSV)

Earn continuing education credit (Mosby's MS & ECCO)

Mobile-friendly design

What do competitors have that we don't?

Need to Know

• Are customers using the GLN or Overview components?
• Replace with ML or remove

• This is how we do it statements in the PPTs
• Do customers like or use these?
• Do they know that they can link to their facility policies?

Offer CE for non-customizable lessons

Clinical

GLN + PPT sync

Microlearning (new animation, audio, gamification, more interactivity, vignette scenarios, updated look)

Feedback about content being too basic. Do we need to sprinkle in advanced content or consider changing the audience?

Link to related LBL lessons in Additional Clinical Information tab

Priority Action Items

Label CSs on platform

Customizable assignments ability

Platform

Ability to link within our own product

Ensure customers are using the most current lessons at all times

Priority Action Items

Re-educate sales team on audience and best use

MArketing/Sales

Educate customers how to use the Checklists and the enhancements we just made to them (test to checklist alignment)

Priority Action Items

Questions?

Research shows that active learning strategies can increase retention of information and satisfaction with the learning experience and strengthen learner engagement.

• A case study is a detailed examination of a real-life situation that involves dialogue and creates identification or empathy with the main characters. It is usually more complex than a scenario and often involves comparing the students’ solutions to what was done in the actual case.
• A role play is a teaching technique where students assume a character or role and “act out” what that character would do in a given scenario 2. It is different from case studies in that learning takes place largely through discussion and analysis.
• A scenario is a simplified, well-structured problem or situation that is most appropriate for beginners 1. It can be high or low fidelity, which has to do with how much it is like its corresponding real-world situation.

Did you know? We retain 42% more information when the content has movement. It may be the most effective resource for capturing your audience’s attention.