Video BridgeISNow
Michelin team
Created on October 13, 2023
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Transcript
Soyez attentif pour découvrir cette nouvelle option : un bridge entreSalesforce et Service Now
BRIDGE Salesforce – S.NOW VIDEO
Objectif : Créer un ticket Service Now automatiquement et directement via la Request dans Saleforce sans connexion à E-Motion.Suivre la mise à jour des tickets Service Now (informations complémentaires, partage de PJ, statut du ticket…) directement dans Salesforce.
BRIDGE Salesforce – S.NOW VIDEO
Dans le Case C2C -> respecter l’encodage habituel d’une case de type « Billing» -> Passer en statut « In Progress » -> l’option « Send to conduen » apparaît en haut à droite?
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
A Group Process For Greater Customer & Employee Experience
THANK YOU!
A Group Process For Greater Customer & Employee Experience