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This is the first year with any need for residential dining on campus, due to apartment style housing

Semester of Transitions

Fall Kickoff Events

Main Dining Location and Facitilies Issues

Fall 2023 New Year, New challenge

Aladdin Food Services

Off to a very rough Start to the year

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Waterfield Campus

  • 1204 beds (apartment style)
Off-Campus Master Leases
  • 299 beds (apartment style in 3 venues)
  • 99 beds in holiday inn (traditional style/no kitchen)

Dining Staff

DONS AT WALB

Catering & Events

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  • Prior Dining Services Director transitioned to new role in July
  • Catering Mgr was promoted to become Dining Director
  • No Backfill for Catering Manager
  • Only 3 FT staff to start fall,
  • Significantly short staffed for part time roles.
  • No strong regional support

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Don's: main dining option & is only open during lunch Einsteins: Bagels Java Spot: coffee shop

  • Einsteins POS didn't accept cards/meal plans for 2 weeks
  • Einsteins & Java had closes for stock
  • 50 minute wait at Don's
  • Significantly short staffed

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  • Aladdin did not have food available & ready for orientation session and had to scramble
  • Dining Director sent email at 9 am the 1st Day of Class w/ large event for 1500, stating they couldn't provide food.
  • Poor Communication with PFW staff from Aladdin

New Location and Facitilies Issues

HOLIDAY INN DINING

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Plans made w/ prior Dining Dir. for residential dining using the PFW Hospitality Kitchen to serve Lunch & Dinner daily

  • POS REGISTER NOT ORDERED
  • NO MEALS COOKED ONSITE
  • NO MENU CREATED
  • NOT READY FOR OPENING
  • 9am CLOSURE EMAIL 1st DAY OF CLASS

Our Challenge

become self operated

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One solution is for PFW to Change from a Contracted Service with Aladdin to a Self Operations where we do internal hires to provide the service. Allows PFW to invest in more sustainable food production & service, meet student food preferences Source HigherEd News 2013

terminate contract and begin RFP

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It’s no surprise that a food scene can make or break the college experience. In order to focus on retention and satisfaction of students one solution is to terminate the contract prior to the 2025 expiration and conduct & RFP to get a new provider. Source Architectural Digest 2013

Work with aladdin to resolve issues

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“The Art of Service Recovery: Building Trust and Loyalty". In order to focus on mending the relationship with Aladdin do we partner and work on world class training to make the remaining time on the contract successful. Source Food Service Director Magazine (2023)

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  • Generate experiences with your content.
  • It’s got the Wow effect. Very Wow.
  • Make sure your audience remembers the message.

With Genially templates, you can include visual resources to wow your audience. You can also highlight a particular sentence or piece of information so that it sticks in your audience’s minds, or even embed external content to surprise them: Whatever you like!Do you need more reasons to create dynamic content? No problem! 90% of the information we assimilate is received through sight and, what’s more, we retain 42% more information when the content moves.

Let the communication flow!

Got an idea?

Here you can include a relevant fact to highlight