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VIDEOGAME

BREAKOUT

PRESS START

MISSIONS

232323

HI-SCORE

1 SPACE

2 PUZZLE

3 STICK

4 FROG

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Which section of the SPOT tool provides Settlement IDs from previous disbursement cycles?

OF 5

LEVEL 1

1

Payments & Transactions > Settlements

Seller Performance > Disbursement Cycle

2

X

should you transfer to IIDP If a seller wants to update multiple images?

OF 5

LEVEL 2

1

No

Yes

2

X

Where can you search for blurbs?

OF 5

LEVEL 3

1

Paragon search bar

Help Page

2

X

what PWF would you use for suspended accounts after registration?

OF 5

LEVEL 4

1

Account Deactivated Issues

New Account Registration Issues

2

X

Restricted/Gated

Which two attributes should the Child ASIN AND the Parent ASIN share when creating a Variation using the Add a Product tool?

OF 5

LEVEL 5

1

SKU and ASIN

Category and Brand

2

X

gating" "selling restrictions" "approval requirements" "Counterfeit Complaint Rate" "counterfeit"

CONGRATULATIONS!

X

CONTINUE?

GAME OVER

X

YES

NO

What is a returnless refund?

OF 3

LEVEL 1

1

when the buyer to keep the product and receives a refund

When the buyer needs to return the item

2

X

NEXT

Listings and Offers > Manage Offers > Buy Box

What Atlas card to we use for return questions?

OF 3

LEVEL 2

1

FBA └ FBA Orders └ FBA Order Return

Orders └ MFN Program, Orders and Return

2

X

NEXT

If leia blocks a ticket we must:

OF 3

LEVEL 3

1

Resolve the created ticket and raise a new one through a PWF or SOP

Provide information in the ticket correspondence about the issue

2

X

NEXT

GTIN Authority Error:

CONGRATULATIONS!

X

CONTINUE?

GAME OVER

X

YES

NO

what would you say to a seller If a buyer is offering to leave a review in exchange of a free product?

OF 4

LEVEL 1

1

Guide them to report a Buyer Violation to Community Rules

Transfer the case to Community Guidelines review Team

X

2

where can the seller see the shipping fees?

OF 4

LEVEL 2

1

Payments

Shipping Reports

2

X

The card It is not chargeable in the currency of the Amazon marketplace where the seller has an accout Seller used a pre-paid card

How many days have the seller to respond to a chargeback?

OF 4

LEVEL 3

1

7

5

2

2

3

X

Requirements for reistration

what comes first?

OF 4

LEVEL 4

1

CIM

Andon

2

X

CONGRATULATIONS!

X

CONTINUE?

GAME OVER

X

YES

NO

The Build International Listings tool performs which of the following automatic functions?

OF 3

LEVEL 1

1

Creates listings in target store based on products in the source store

Updates listings in the target store when the listing in the source store is updated

2

X

Which of the following issues can you replicate when investigating a Selling Partner contact?

OF 3

LEVEL 2

1

Account Changes / Gating Issues / Product Info

2-Step Verification/Gating Issues/Product Info

2

X

Which of the following is a step that must be completed when updating a ticket to 911?

OF 3

LEVEL 3

1

Update the Title or Short Description of the ticket to include the 911 prefix

Update the Priority on the ticket to 1

2

X

CONGRATULATIONS!

X

CONTINUE?

GAME OVER

X

YES

NO

CONGRATULATIONS

THANKS FOR PLAYING

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