Want to make creations as awesome as this one?

More creations to inspire you

Transcript

Lesson 1

Empathy Interviewing

Shilpa Nandwani (she/her), 4.0 Essentials + Tiny Alum!

Today we are going to learn about Empathy Interviews:-We will reflect and learn about the different levels of listening-We will talk about mindset shifts around why we conduct empathy interviews-We will learn more about the liberatory framework

WELCOME!

*please note: discussion posts are embedded within the LMS, so after you have reviewed the material in these slides, click the blue "Next Activity" button to advance to the next page and answer the discussion post on that page!

discussionpost!

post a pic, if you feel comfy!

Who is your biggest inspiration? Why?

How-tos for Empathy Interviews

the interviewee experience

the WHY: EMPATHY INTERVIEWS

Lesson Outline

THE WHY: EMPATHY INTERVIEWS

our mindset

Why empathy interviews?

We believe empathy interviews are a value-add to our ideas, ventures, and journiess. We keep it human-centered, listen, stay curious, center the interviewee, trust the process, notice non-verbal cues, lean into silence, and are prepared and precise. We lean into the national equity project's process of liberatory design as we consider best practices for empathy interviews.

"Empathy Interviews are brief conversations that connect us to the authentic experiences of children, families, communities and stakeholders related to equity and inequity. Although we want to hear about people’s experiences of inequity, their positive experiences are equally valuable as we consider what we want to foster and build." (national equity project)

national equity project

Liberatory Design emerged from the addition of two steps to the design thinking process: Notice and Reflect. These modes help us to pause and interrupt the dominant cultural habits that contribute to inequity. Notice and Reflect are at the heart of Liberatory Design and integral to every step within the process.

our approach

Why empathy interviews?

* you will have an opportunity to expand on this during your first coaching call!

your why

Why empathy interviews?

Design opportunities to understand the experiences, emotions, and motivations of the person or community you are designing with. Empathize from a place of love, respect, and curiosity.

REFLECT: Why do you want to conduct empathy interviews with the stakeholders in your community? What do you believe the impact would be on your venture?

Notice & Reflect

The Interviewee experience

Empathy Requires One to:1. Immerse2.Observe3. EngageLevels of Listening:Not ListeningListening to SpeakListening to EvaluateListening to EmpathizeListening as One

*Please note that the word "user" was part of the definition of Stanford d.School - we at 4.0 use community, NOT user.

valued.honored.heard.

How-tos for Empathy Interviews

STEP 3What are you going to ask?

STEP 2Reach out + schedule your interviews!

STEP 1Who are you interviewing?

pre EMPATHY interviews

Tips, Tricks, + Best Practices

Listen + Dig Deeper!

Utilize Your Draft

Conducting empathy interviews

Do it all again with a new group of stakeholders

Make necessary adjustments to your venture

Review Notes + Identify Patterns

pOst EMPATHY interviews

next steps

All 3 Empathy Interviews will need to be completed before coming to Camp on March 1st. You will also be discussing Empathy Interviews during your first Coaching Call, which will be scheduled within the window of Feb 7 - Feb 27.

conduct 3 empathy interviews!

you've finished this lesson!

congratulations!

EMPATHY INTERVIEW: TIPS N’ TRICKS 1. Record a voice memo of your interview! (after getting consent) 2. Prepare your questions & ask why, always! 3. Silence & Think-Time is GOLD! 4. Ask neutral, open-ended questions. 5. No assumptions! 6. Listen to empathize, not evaluate

This was completed during the Empathy Interview Session at Kick Off!

PART 1: Introduction <How do you want to introduce yourself, your intentions, and what the interviewee should expect?> Example : "Hi ____! Thank you so much for taking the time to speak with me today! I'm currently working on ______________________________.I want to be able to hear from multiple perspectives, including yours, on your experiences. Please take all the time you need to think about your answers and please ask any questions that may come up for you along the way!’ PART 2: Question Deep-Dive <Non-leading open-ended questions! Remind yourself to ask them why in order to gain better understanding.> PART 3: Wrap-Up <How do you want to close out? What are potential next steps? Express your gratitude for their time and insight!>