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Transcript

Active Listening

Ask Open Ended Questions

Put Yourself in Their Shoes

Avoid Judgement

Practice Self Care

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Actively listen to patients or clients without interruption. Give them your full attention, maintain eye contact, and use verbal and non-verbal cues (nodding, body language) to show you are engaged in their concerns. When patients are genuinely listened to, they feel understood, and it helps with trust and delivery of care as they know they’re being given the respect they need.

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Ensure your own emotional well-being through self-care practices. When you are emotionally well, it’s easier to connect with and support others emotionally.

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It’s important to avoid making judgments or assumptions about a patient’s or client’s feelings or behaviours. Each person’s experience is unique, and empathy requires a non-judgmental attitude.

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Encourage patients to share their thoughts and feelings by asking open-ended questions that go beyond simple yes/no responses. This can help uncover deeper emotions and concerns, and can really help to determine the care that needs to be provided.

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Try to imagine what it would be like to be in the patient’s or client’s situation. This helps you connect with their emotions and experiences.

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Use empathetic language to convey understanding and support. Express empathy through phrases like “I understand how you must be feeling” or “It’s completely normal to feel this way.”

Feedback and Reflection

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Seek feedback from colleagues or supervisors regarding your empathetic interactions. Reflect on your experiences and consider how you can improve.

Empathetic Communication