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Transcript

Secretaries and Typists

Personal and Executive Assistants

Telephonist/Switchboard Operator

It’s the responsibility of these roles to focus on providing clear documentation to help professionals in health and care deliver high-quality support to patients. There could be a range of documentation that you may interact with in this role - it could be health records, reports, letters, case notes, or more. In fact, some typists may even focus on transcribing audio and putting it into a document for others to access. Secretaries may have a slightly different focus, as they’ll often be focused on working for a particular staff member or group. Secretaries will arrange meetings, take minutes, manage diaries, and deal with enquiries.

Have you ever tried calling a hospital to speak to a friend or family member who may be on a ward? Chances are, you’ll have heard the friendly voice of a switchboard operator, and they’ll have pointed you in the right direction! Switchboard operators are the first point of contact for anyone who calls a health and care setting, from hospitals to community settings. They’ll receive calls, speak to the person to understand what they need and pass them on to the correct person, setting, or department. In some settings, this role may be combined with that of a receptionist, or referred to as administrators.

Within health and care settings, personal assistants will work with senior members of staff to provide administrative support, inbox management, and mage diaries. This includes monitoring and organising emails, setting up meetings, accepting and declining invites, and liaising with the manager so they're aware of their schedule. An executive assistant role but works with the Chief Executive or Directors of an organisation. Their duties are similar to a personal assistant but may also include responding to communications (e.g. emails, letters, and phone calls) and running professional errands. These roles will help these professionals manage their time effectively, and take care of certain tasks to ensure their focus remains on critical aspects of their role.