Employee Onboarding Experience (Intellum)

start

The Making of "Employee Launch"

New Hire Onboarding

6.

Extras

5.

Iteration

4.

3.

2.

1.

Results

Impact

Solution

Findings

#makeitawesome

Launch v.1

Employee Interviews

From a swath of departments to determine what they needed to be successful.

24

Separate Needs

Dozens of responses organized by thematic pain point or expressed need.

40

Main Barriers

Product, Skills, and Environmental

03

"If only there had been something like this with Exceed..."

Findings

- INTELLUM EMPLOYEE

"I really needed something hands-on and applicable."

An employee onboarding journey that builds product knowledge through hands-on application of the Framework by asking the learner to build a prescriptive Employee Learning initiative for a "Client" in a sandbox account.

The Solution

How we launched Launch.

Process

03

02

01

We started with the employee's needs and business goals first.

Designing for Competence

Feedback & Revision

q2 2022

Created Blueprint for Launch

q1 2022

Conducted Needs Analysis

q1 2022

First Graduates of Launch!

q3 2022

05

04

Experienced Intellumites from all departments chipped in, and the Edu Team collaborated on all learning deliverables and communications.

Implementing as a Team

Social Learning in Cohort

q2 2022

Asana Project Management

Q2 2022

Rather than a one-and-done approach, we developed a blended course of demonstrations, readings, practice, live discussions, and more.

#makeitawesome

Building Confidence

End Product

Launch a client site for Boosted Marketing

Workshops

Live sessions for strategy & practice.

Video Demos

Short demonstrations featuring Intellumites.

Click me!

(Intellum)

Click me!

Gamification

Badge + XP

Content Galore

Video + Paths + Surveys + Evolve

Intellum Social

Community + Groups + Chat

All. The. Things.

Connecting New Hires via Social

High Satisfaction Rating

Transfer of Skill

Awarding Demonstratable Skills

Relevant learning & skill transfer

Impact

- Launch Graduate

I feel like the more I played around in the platform, the more comfortable I was. This helped me so much! More than you know!

Live Participation

Revealed a variety of learner preferences. Answered with a recorded session for asynch.

25%

Results from Insights and Surveys.

Results & Opportunities

Platform Confidence

Overall increase in perceived confidence in using and talking about the Intellum Platform.

Satisfaction Rate

Learners enjoyed the content, videos, flexibility, and social aspects.

Completion Rate

Revealed need for more time for learning and department engagement.

50%

90%

20%

Our next steps to #makeitawesome

Iteration

Fine-tuned Delivery

Improved action linking

Manager Enablement

How to implement

Refined Learner Experience

Increase engagement

Flexibility with Dept Needs

Asynchronous

Mentoring Cadence

Crowdsource support

Seamless Onboarding

Integrated with NHO

Participant love for Intellum Platform: Launch.

Testimonials

- Launch Graduate

It was a great experience overall...I liked the mix of synchronous/asynchronous learning and the flexibility. Super helpful stuff, and also a great opportunity to link up new hires with each other and with the guests instructors each week.

- CXO of Intellum

"This is Intellum!"

- Launch Graduate

Thanks so much for the valuable training, I really enjoyed it, and appreciated that the Enablement team made it fun and engaging! I feel much better prepared to deal with some of the customer requests during my weekly cadence calls. This course really exceeded my expectations. The quality of the content was excellent as well.I can really tell how much thought and hard work in creating this course. It was evident that you identified what students should know and be able to show by the end of the course as well as how to get them from Point A (the first course in the journey) to Point B (the last assessment/course).

Thank you for your time and feedback.

Onwards!