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NICE allows you to be able to communicate with Home Safe Customers through Live Chat, Email, Phone and Text. The different channels of communications ensure our customers are always able to reach us 24/7
Queues and scheuled events
Status
Outbound Call
Schedule
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Transcript

Schedule

Outbound Call

Status

Queues and scheuled events

NICE allows you to be able to communicate with Home Safe Customers through Live Chat, Email, Phone and Text. The different channels of communications ensure our customers are always able to reach us 24/7

Message

Schedule will allow you to create follow ups needed for customers regarding their military household good move.

NEW icon will allow you to make outbound calls utilizing NICE.

Queues will display the next upcoming call and the current hold time of caller. Upcoming scheduled will indicate reminders set for follow ups with customers.

Status in NICE will indicate you are available, logged out, on break, or lunch. IT is very important that you follow guidelines when setting your status correctly.

Message will allow you to view the live chats coming in from customers. NICE allows you to Live Chat with multiple customers at once.