CHARACTER SHEET

75/100

N/A

01

At Dave & Buster’s, our TapZone Attendant will be focused on guiding our Guests through a diverse selection of draft beverages, and responsible for educating and selling beers that are available locally, seasonally, and across the country. Additionally, the TapZone Attendant will provide friendly, knowledgeable, and responsive service to deliver an exceptional Guest experience.

Intelligence

Knowledgable

Engaging

Responsable

JOB DESCRIPTON

POSITIONREQUIREMENTS

DESCRIPTION

VALIDATION PROGRESS

EXP

NVL

Dave & Buster's employee

Qualifications

• Must be 18 years of age
• Outgoing and engaging personality
• Excels in collaboration and teamwork with co-workers
• Consistently demonstrates a positive demeanor

• Possess or able to obtain any required alcohol service certifications

• Working knowledge of beer and the craft beer industry preferred

• Able to operate or quickly learn the POS system and process various forms of payment

• Communicates clearly and effectively in a variety of mediums using both verbal and written skills

• Availability to work days, nights, and/or weekends and holidays

• Able to lift heavy objects (20-50lbs.) on a regular basis.

What will you be doing daily?

• Engaging with all Guests by making them feel welcome while working to meet their needs quickly and efficiently.
• Providing an exceptional Guest experience that engages Guests in conversations that drives loyalty and repeat Guests.
• Educating Guests about the TapZone system, i.e., how it works, and on the available local, seasonal, and cross-country draft selections, vendor information, and differences between the styles of drafts.
• Respectfully addressing guests’ questions about TapZone and the available drafts regardless of their level of beer knowledge.
• Ensuring that the beers on tap are acceptable to serve (are at the right temperature, best quality, etc.)

• Having a full knowledge of recipes and other relevant information on all drafts and offerings
• Assisting in troubleshooting issues with the TapZone and restocking beer inventory and supplies
• Alerting the Manager on Duty when there is an equipment or maintenance issue
• Alerting the Manager on Duty when Guests need to reload their TapZone cards
• Upholding our cleanliness, safety and responsible alcohol service standards
• Completing any required side work to support the set-up and break down of the TapZone