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Impact on performance; analyse how the request might influence individual and team productivity and success.

Impact on the team; assess the potential impact on the team dynamics. Determine whether the workload can be effectively organised and actioned amongst other team members.

Is there enough work for the individual to do in the time they're requesting to work? Ensure that the requested working hours align with the available workload. This alignment will contribute to their sense of engagement and fulfillment in their role.

Could it incur additional costs? Whilst flexibility is valuable, it is crucial to consider whether there will be any potential additional expenses if the requested changes are made.

Impact on customer service; evaluate how the proposed changes may influence our ability to maintain and deliver great customer service.

Are there planned changes to the business. Will this request fit in with these plans?