- Have you signed a retainer with us?
- Are we handling a case for you?
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INFO SIRENAS
Keyla Beltran
Created on July 17, 2023
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Transcript
If the caller is providing contact information send it as ALL OTHERS if the caller does not provide contact information send it as SOLICITOR.
Repeat the answering script two times to reach the 15–20 seconds we need.. "If you can hear me, I can't hear you. Please call us back in order to assist you. Thank you!" 3. Release the call and document in Startel as No Response.
Ghost Call Procedure
- Have you signed a retainer with us?
- Are we handling a case for you?
How to determine and Existing Client.
Caller hung up..
If there was an interaction we need to attempt a call back twice, if no information was provided send it as WCB.
If we already have name, phone number, and case type, complete the rest as unsure and send the intake.
Call disconnected mid intake
If the caller bought a car under someone else's name and is unable to change the name on the title. What path should be taken?
Consumer
A solicitor is calling in..
We will take the Dog Bite path, and if that path is not available we will take the All Others PI - Dogbite/Police Brutality.
The caller was bitten by a K9.
Property damage or not?
Property Damage Can be used on Rented or Owned property.
We are located at the Main Office, but on a different department.
Where are we located?
QA UPDATES 07.10 - 07.16