Abbreviations: CCO = Chief Customer Officer; CDO = Chief Data Officer; CHRO = Chief Human Resources Officer; CIO = Chief Information Officer; CMIO = Chief Medical Information Officer; CMO = Chief Medical Officer; COO = Chief Operating Officer; CPHO = Chief Population Health Officer; CQO = Chief Quality Officer; CSIO = Chief Strategy and Implementation Officer; CSO = Chief Strategy Officer; CXO = Chief Experience Officer; IT = Information Technology
Diversified revenue; market share and share of wallet; return on digital investment
CMO, CHRO, COO, CPHO, CXO
Value-based care and consumer loyalty
Clinical quality; operational efficiency; patient experience
COO, CSD, CXO, CQO, CCO
Operational and financial efficiency
Modern IT capabilities; transparent spend insights, cybersecurity
CIO, CMIO, CSIO, CDO
Flexible, secure and responsive platforms
Digital care pathways
Process automation
IT infrastructure
Measure of success
Primary accountability
Business objective
Digital Technologies Solve Different Business Problems