Created on May 15, 2023
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It is important we take photographic evidence when completing our inspections. This will help Operations Managers make decisions on whether damage should be charged to the customer, provide evidence to the customer on the things we find and assist our Maintenance and Cleaning teams in understanding what needs to be worked on.We will not be able to charge any customer for damage if there is no photograph taken of the damage.As a minimum, there should be at least 2 photographs for each room taken during a checkout inspection. See the next slide for information on the 2 photos required.
Portrait orientated photo - from the entrance doorway looking into the room, looking towards the far wall.
Landscape orientated photo - from the desk, looking towards the bed. The bed on one side of the image to capture as much of the room as possible.
Portrait orientated photo taken from the entrance doorway looking into the room, looking towards the far corner.
Landscape orientated photo taken from the window, looking towards the worksurfaces. The photo should capture as much of the room as possible.
If you find any damage that could be chargeable, you will need to take a minimum of 1 photo per area of damage. The photo should be taken from a short distance to provide context of the surrounding area and should clearly show the damage.