HARMONY UNIVERSITY THESIS

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German Dario Perez Martinez Universidad Nacional Abierta y a Distancia Strategic Managament 212053_3

Phase 4 – Case: The Diamond Supermarket

01. Team building problems:

Improvement actions: The first step to improving team building within the organization is to establish a clear and effective organizational structure. The company should clarify the roles and responsibilities of each employee, including Joaquín's wife, María Duque, to prevent confusion and conflicts. Additionally, the organization should focus on building a strong team culture and fostering open communication between employees. This can be achieved through team-building activities, training, and regular team meetings. Responsible in the company: The responsibility of improving team building within the organization falls on the human resources department. They should work closely with Joaquín and other top executives to develop and implement effective team-building strategies. Indicators: Employee satisfaction and engagement scores on surveys can be used to measure the success of team-building initiatives. Number of conflicts reported and resolved within the organization can also serve as an indicator of the success of team-building efforts.

02. Leadership problems:

Improvement actions: The organization should adopt a more collaborative and inclusive leadership approach that values the expertise and ideas of all employees. The company can establish an employee suggestion program to encourage innovation and new ideas. Additionally, leadership training can be provided to the senior executives to enhance their skills in areas such as communication, delegation, and conflict resolution. Responsible in the company: Joaquín Pérez, as the founder of the organization, has a significant responsibility in leading the change in leadership style. However, it is essential that other top executives and managers also take an active role in implementing the new leadership approach.Indicators: Employee satisfaction scores on surveys can be used to measure the success of the new leadership approach. The number of new ideas and suggestions implemented in the organization can also serve as an indicator of the success of the new leadership approach.

03. Change management problems:

Improvement actions: The organization should conduct a thorough analysis of the market and competition to identify the root causes of the cash flow deficit. Based on the findings, the company can develop a comprehensive action plan that addresses the operational inefficiencies and improves the customer experience. This can include investing in technology, training employees, and streamlining processes. Responsible in the company: The senior management team, including Joaquín Pérez and other top executives, have a significant responsibility in addressing the change management problems. Additionally, the operations and finance departments can take an active role in implementing the action plan.Indicators: Profit margins and cash flow can be used as key indicators of the success of the change management efforts. Customer satisfaction scores can also serve as an indicator of the success of the operational improvements implemented.

04. Conflict problems:

Improvement actions: The organization should review its policies and practices related to employee development and promotion to ensure fairness and equity. Ana should be given opportunities to utilize her skills and expertise in the organization, and her performance should be evaluated based on her contributions and not just her family ties. Additionally, open communication channels should be established to allow for the resolution of conflicts and grievances. Responsible in the company: The human resources department and senior executives are responsible for addressing conflict problems in the organization. Joaquín Pérez and his family members should also take an active role in ensuring fairness and equity in the treatment of all employees.Indicators: Employee retention rates can be used to measure the success of the conflict resolution efforts. Number of grievances filed and resolved within the organization can also serve as an indicator of the success of the new policies and practices.

05. Innovation problems:

Improvement actions: To address the innovation problem, the company should develop a strategic plan focused on innovation that includes short and long-term goals, invest in research and development to identify growth opportunities, encourage creativity and experimentation among employees, and develop partnerships with suppliers and other businesses to access new products and technologies.Responsible in the company: The responsibility for addressing the innovation problems in the company falls on the senior management team, particularly Joaquín Pérez and his wife, María Duque. They need to prioritize innovation and ensure that the company is investing in research and development and exploring new growth opportunities. Indicators:Number of new products introduced: This indicator measures the success of the company in developing new products and services that appeal to customers.Revenue growth: This indicator measures the success of the company in generating new revenue streams through innovation.

06. References

• CSU Human Resources. (n.d.). Team Leadership Skills. Retrieved from https://www.csu.edu/humanresources/empdev/documents/TeamLeadership_000.pdf

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• Asana. (n.d.). Team Leadership. Retrieved from https://asana.com/resources/team-lead