Staff Development Programmes
Ong Li Choo
Created on March 17, 2023
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Leadership andTeam Development
Service Excellence
ICT, Laboratory & Other Essential Skills
Safety and Health
Research Methodology
Communication and Other Essential Soft Skills
Information Literacy, Media Literacy and Technology Literacy
Teacher Development
Human Resource
Staff DevelopmentProgrammes
For Year 2023
Coming Soon
Effective Classroom Management and Communication (2 days)
Effective Lesson Planning and Delivery (2 days)
The Psychology of Learning and Motivation (2 days)
Creative Teaching Workshop for Beginners (1 day)
Testing and Measurement in Teaching (2 days)
Advisory Clinic for Accreditation (2 days)
Outcome Based Education (2 days)
Teacher Development
Outcome Based Education (Learning Outcome) (1 day)
Outcome Based Education (Constructive Alignment) (1 day)
Science for Body Language (2 days)
Student Research Project Supervision (2 days)
Becoming a Role Model Research Advisor: Essential Principles and Best Practices (2 days)
Effective Classroom Management and CommunicationBACKGROUNDAs the student population becomes more diverse, the ability to teach and cater to the needs of different learners has become increasingly important. Each individual has a unique set of biological and developmental characteristics, prior knowledge and learning preferences which substantially influence how he/she learns. A teacher's effectiveness depends on his/her ability to identify differences in the students' learning styles, so as to actively seek the best ways to connect with and help them. OBJECTIVESAt the end of programme, participants will be able to:
- Identify the different learning styles of students
- Recognise how teacher perceptions influence the learning outcomes and classroom atmosphere
- Employ effective classroom management strategies to manage discipline problems and create meaningful learning experiences in the classroom
- How to communicate effectively with students to maximise students’ learning
- An introduction
- Effective delivery of lessons
- Learning styles
- Are learning styles important?
- An introduction
- Classroom management problems
- Intervention for classroom disruption
- Avoiding and resolving conflict
- Developing classroom cohesiveness
- An introduction
- Effective communication
- Active listening
- Roadblocks to communication
- How do you perceive your students?
- Knowing yourself and your students
6 - 7 March 202322 - 23 May 2023 26 - 27 June 2023
Advisory Clinic for AccreditationBACKGROUNDExternal Quality Assurance is important to ensure quality in programmes offered by private Higher Education Providers (HEP)s. The Malaysian Qualifications Agency (MQA) was established under the Malaysian Qualifications Agency Act 2007 (Act 679) to quality assured higher education (HE) in Malaysia. To ensure quality in HE, MQA has developed a series of guidelines, standards and codes of practice guided by MQA to assist HEPs in enhancing their academic performance and institutional effectiveness. The main document in a Programme Accreditation is the Code of Practice for Programme Accreditation (COPPA) developed by MQA. All programmes offered by Malaysian HEPs are to be accredited as sanctioned by MQA Act 679.OBJECTIVESAt the end of programme, participants will be able to:
- Understand the criteria and standards requirement of COPPA
- Understand MQA Accreditation Process
- Relate COPPA requirements to requirements of MQA Programme Accreditation Visit
- Criteria and Standards for Programme Accreditation
- Required Documentation for Accreditation
- Programme Self Review
- MQA Client Charter
- MQA Accreditation Process
- Preparation for Accreditation Visit
- Tips for a successful Accreditation Visit
19 - 20 June 2023 14 - 15 November 2023
Effective Lesson Planning and DeliveryBACKGROUNDEducators in classrooms need to be provided with adequate skills to deliver their lessons effectively. The manner in which lessons are delivered will influence students’ overall performance in their subject. Effective use of teaching resources and different approaches will help enhance the quality of lessons. Furthermore, well delivered lessons will also be reflected in students’ test performance.OBJECTIVESAt the end of programme, participants will be able to:
- Plan their lessons to meet the learning outcomes effectively
- Apply appropriate teaching techniques to keep the students engaged in their lessons
- Evaluate the effectiveness of their lesson plans and the delivery of the lessons
- Good planning vs no/poor planning
- Planning a course
- Why lesson plans?
- Format of a Lesson Plan
- Factors to be Considered When Writing a Lesson Plan
- Writing Lesson Objectives (Using Bloom's Taxonomy)
- Writting Lesson Plans
- Evaluating Lesson Plans
- Verbal and Non-Verbal Communication
- Enthusiasm
- Humour
- Creative
14 - 15 March 2023 15 - 16 May 2023 15 - 16 August 2023
Testing and Measurement in TeachingBACKGROUNDGlobalisation and the need for accountability, performance standards and quality assurance have stimulated and reflected new trends in educational measurement. The increased reliance on testing and measurement as educational tools has also raised issues concerning the fairness of their uses and interpretations. Therefore, educators need to have a sound understanding of the testing process and how it may be used to enhance learning in students. Tests should reflect the content standards set and performance standards required by an educational institution. OBJECTIVESAt the end of programme, participants will be able to:
- Use appropriate test types to assess students
- Differentiate between evaluation and measurement, and why teachers need to undertake both tin the classroom
- Apply the concepts of validity and reliability in writing tests
- Use the test writing techniques in designing tests effectively
- Assess the quality of tests that have been prepared
- Why Must We Test Our Students?
- What Information Do Tests Provide?
- Are Your Tests Measuring What They Are Supposed To?
- Effects of Testing and Assessment in Teaching
- Development of Assessment Instruments
- Criteria - Referenced Tests
- Types of Criterion Tests
- Determininig Mystery Levels
- Norm Referenced Tests
- Testing Formats
- Bloom's Taxonomy
- Constructing Test Items
- Validity of Tests
- Reliability of Tests
- Distribution of GradesDiscussion of Test Items Written by Participants
22 - 23 May 2023 7 - 8 August 2023
Outcome Based EducationBACKGROUNDOutcome Based Education (OBE) is education based on producing particular educational outcomes that focuses on what students can do after they are taught and expect all learners/students to successfully achieve a particular (sometimes minimum) level of knowledge and abilities. The rationale for OBE is to have proof that learning has taken place and has equipped learners with the skills and knowledge that will enable them to solve authentic problems in a workplace situation. OBE is an approach that contributes towards a structured system for implementing higher education and is a viable force for Continuous Quality Improvement (CQI). OBE is able to develop a knowledge economy, and higher-order economic efficiency call for quality and accountability in education. Learning outcomes, as an integral part of OBE, can develop the accountability that can be put forward to the outside constituents (stakeholders). OBJECTIVESAt the end of programme, participants will be able to:
- Demonstrate the application of Malaysian Qualification Framework
- Apply the implementation of Outcome Based Education
- Recognise closing the loop mechanism of Outcome Based Education
- Development to Higher Educatioin of 21 st Century
- Private Higher Education Institution (PHEI) in Malaysia
- The Role of Malaysian Qualifications Agency
- Malaysian Qualitifications Framework (MQF) and QA Documents
- What is OBE and Why OBE
- Components of OBE
- Intended Learning Outcomes
- The OBE Philosophy
- Assessment of Outcomes
- What are Learning Outcomes?
- Importance of Learning Outcomes
- Principles of Learning Outcomes
- Objectives Versus Outcomes
- Key Issues in Writing Learning Outcomes
- Different Levels of Learning Outcomes, i.e. PEO, PLO, and CLO
- Bloom's Taxonomy of Learning Domains
- Managing the Development of Learning Outcomes
- Characteristics of a Good Course Outcome
- Classifying Learning Outcomes
- 3 Components of a Course Outcome i.e. Action Verb, Condition, Standard
- Writing Course Outcomes for Cognitive, Psychomotor and Affective Domains
- Common Weaknesses in Writing CO
- Map Levels of Outcome (PEO, PLO, CLO)
- Constructive Alignment
- CLO-PLO Measurement
- Types of Assessment i.e. formative, continuous and summative
- Assessment Methods: What and How to Assess?
- Assessing Knowledge and Comprehension
- Assessing Critical Thinking Skills
- Assessing Problem Solving Skills
- Assessing Performance of Procedures and Demonstrating Techniques
- Assessing Ability to Reflect Upon Learning and Integrate Into Professional Practice
- Mapping Suitability of Methods of Assessment to Aspects of Assessment
- Assessment Process
- The MQF Approach
- SLT
- Why SLT
- How to Calculate SLT?
- Closing the Loop in Assessment
- Continual Quality Improvement of PEO, PLO and CLO of a Programme
- MQA Maintenance Audit
- SETARA Rating
23 - 24 May 2023 12 - 13 June 2023 10 - 11 October 2023
The Psychology of Learning and MotivationBACKGROUNDWe all know that students have different personalities. Each of them has a unique set of awareness and perceptions that will influence how they respond to learning and their surrounding environment. Being acquainted with the psychology of students and how to motivate them will equip teachers with the necessary understanding to plan lessons and activities more effectively and to better reach out to their students. Understanding how students think will better prepare teachers to integrate knowledge and teach students with diverse learning abilities. OBJECTIVESAt the end of programme, participants will be able to:
- Employ the different types of psychological theories and concepts which influence how learning takes place to teach students effectively
- Apply psychological principles in their teaching to motivate and communicate with students.Practice self-reflection in their daily teaching to improve the teaching and learning experience for themselves and their students
- Theories of Learning
- Application of Various Learning Theories in Teaching and Learning
- Perspectives of Motivation
- Theories of Motivation
- Application of Various Theories of Motivation in the Classroom
- Types of Learning Styles
- Implications of Teaching and Learning
- Types of Personalities
- Implication for Teaching and Learning
6 - 7 April 2023 8 - 9 May 2023 10 - 11 August 2023
Creative Teaching Workshop for BeginnersBACKGROUNDThis hands-on creative teaching workshop for beginners crafted by an educator for educators will help beginners or newbies in teaching to learn and integrate creative & innovative ways in teaching & curriculum planning by using Google tools and other online tools. OBJECTIVESAt the end of programme, participants will be able to:
- Identify classroom problems & solutions
- Demonstrate understanding of using and integrating essential Google tools & other online tools to complement curriculum planning & creative teaching
- Recognise the value of Google tools & other online tools to educators and students
- Student's perspective
- Lecturer/teachers’ perspective
- Other factors
- Using Google Slides, Google Doc. Google Sheets, Google Forms, Google Classroom,
- Google Sites, YouTube, Jamboard, Canva
- Understanding classroom problems
- Exploring creative teaching opportunities
- Integrating Google tools & other tools to bring out most desired solutions
4 October 2023
Outcome Based Education (Learning Outcomes)BACKGROUND OBJECTIVES WHO SHOULD ATTENDFor Lecturers.COURSE CONTENTS TRAINER'S PROFILEProf. Sr. Ir. Dr. Suhaimi Abdul Talib (MQA)
4 September 2023 11 September 2023 18 September 2023 2 October 2023 9 October 2023 16 October 2023 25 October 2023 6 November 2023 14 November 2023
Outcome Based Education (Constructive Alignment)BACKGROUND OBJECTIVES WHO SHOULD ATTENDFor LecturersCOURSE CONTENTS TRAINER'S PROFILEProf. Sr. Ir. Dr. Suhaimi Abdul Talib (MQA)
5 September 2023 12 September 2023 19 September 2023 3 October 2023 10 October 2023 17 October 2023 26 October 2023 7 November 2023 15 November 2023
Science For Body LanguageBACKGROUNDWhile it is difficult to fully understand how a person feels and thinks, observing body language can glean a lot of cues about the silent messages being conveyed. Even among people who are very close, miscommunication often arises because people aren’t exactly very open most of the time about what they really want to say. Humans have the tendency to conclude and perceive a person according to their five senses and also verbal communication. Unfortunately, most of us always jump to the wrong conclusions because we do not analyse the situation properly and completely. As a result, there is a need for us to understand body language as an important tool. This program gives you the fundamentals of how to read people and understand others non-verbal communication. OBJECTIVESAt the end of programme, participants will be able to:
- Identify the function and apply principle of body language
- Identify and interpret the movement and gestures during interpersonal communication
- Detect deceit and untruthfulness
- Apply to Improve relationships and communication among couples, between children and colleague
- Fundamental of Nonverbal Communication
- Evolution of Body Language
- The Role and Function of Nonverbal Communicatio
- Basic Principle to Understand the Concepts
- Observe and Run a Nonverbal
- The Ethical Consideration When Conducting a Nonverbal Communication Analysis
- Reveal Meaning Delivered Through Our Eyes
- Pupil Dilation, Eye Movement, Eye Contact Intensity, Eye Position
- They Types of Facial Expression, Forehead, Eyebrow, Chin and Lips
- The Different Regions of Facial Expression Give Various Tips to Reach the Heart of a Person
- Various Types of Tactile Contact, Touching Bahaviour
- Concept in Tactile Contact Including Self-Touch
- The Concept of Gestures, Palms, Various Types of Handshakes and Hand Movement Analysis
- Different Arming Styles and Various Message Deliveries
- Identify the Meaning of the Micro Movement of Arms
- Feet and Legs are the Main Elements to be Analysed by Body Language Specialists
- The Feet Style and Walking Style
- The Concept of Space Between Individuals
- Identify the Relationship Between Individuals
- Understand Messages Sent Between Individuals Through Space Analysis
22 - 23 May 2023
Student Research Project SupervisionBACKGROUNDCompleting a research project has become an accepted part of learning at higher learning institutions as a consequence of the widely recognized benefits of the research process for student learning. A research project offers students the chance to undertake a piece of research in an area of interest to them and to pursue it through to completion. This training serves to offer guidance for supervisors who are engaged in completing research projects. With the right supervisory skills, academicians can help the students to complete their project. OBJECTIVESAt the end of programme, participants will be able to:
- Conduct supervisory project effectively
- Plan a research canvas with their students
- Apply Socratic method in supervisory process
- Apply coaching and mentoring in supervisory process
- Create a culture to motivate students to be engaged in the student project
- Common Mistakes That Are Encountered By Academicians and Educators When Supervisring Student Project Papers
- Challenges of the Supervisory Process
- Enhance the Supervision Process
- Share Research Experiences in a Framework
- The Supervisory Model and The Supervisory Process
- Socratic Method
- Community of Practice Concept
- Hands-on and Problem-Based Role Play
- Mentoring and Coaching Skills
- How To Create a Healthy Learning Environment
- Methodology to Engage Participants During the Supervisory Process
10 - 11 April 2023 19 - 20 June 2023 21 - 22 August 2023 23 - 24 October 2023
Becoming a Role Model Research Advisor: Essential Principles and Best PracticesBACKGROUNDThis workshop provides participants the technical know-how in becoming a role model research advisor. It covers a range of essential skills that enable advisors to create workable systems that do more with less and guide their candidates in developing meaningful and valuable research projects. OBJECTIVESAt the end of programme, participants will be able to:
- Calibrate the expectations of the stakeholders
- Guide advisors in enabling their research candidates to develop successful and satisfying research theses and research articles
- Troubleshoot areas of research competence lacking among research advisors and candidates
- Build strong support systems for the advisors and candidates
17 - 18 April 2023 26 - 27 June 2023 7 - 8 August 2023 11 - 12 September 2023
Leadership andTeam Development
Essential Skills for 21st Century Leadership (1 day)
Coaching and Mentoring Skills for Leadership Success (2 days)
Mindfulness and Leadership (1 day)
Essential Skills for 21st Century Leadership BACKGROUNDThe need for a leader who leads with wisdom, skills, and style is ever-increasing in today's ever-changing world. People are getting complicated and confused, and the work is mostly affected by leadership quality. The demands of the new workforce today and the influenced workforce are at the demands of the “superhero-leadership” level, which many leaders could see as a threat rather than an opportunity to empower, grow and expand. According to the leadership guru John Maxwell, he quoted “Everything rises and falls on leadership” The real problem many corporations or organisations have is not so much about the system or the procedures but mainly leadership challenges. The real qualities of a true leader are fading away swiftly due to the great challenge in today’s society. Strong yet compassionate leaders are hard to find in this complex world. Many are called to lead, but few are chosen because only a few are exceptional leaders. 21st-century leadership requires more than knowledge and skills; it demands courage and wisdom, tenacity, and the flexibility to empower, grow, and build. Exceptional leaders go beyond head knowledge and instruction; it requires exceptional wisdom-guided action with power, conviction and passion for bringing transformation. In this power-packed and action-oriented workshop, you can expect to be engaged and challenged to bring out the best and untapped leadership potential you have on the inside. OBJECTIVESAt the end of programme, participants will be able to:
- Understand and lead the 4 unique types of “generation” at the workplace
- Know the power of each type of “generation”
- Finding the common ground through empowerment
- Understand what it takes to lead the new era of working styles
- Be skilled at building better relationships
- Inspire and motivate people for greater heights
- Discovering how team members communicate
- Understand how to coach people
- Generations That Exist in The Workplace – Adopting the New Era of Work Style
- Defining A Generation
- What It Means in Our Workplace – Lead by Appropriate Example
- Characters of Each Unique Type
- Working Pattern of Each Unique Type
- Attitude of Each Generation at Work
- Life Experience That Affects Work
- Adopting the Different Communication Style – Improve 2-Way Flow
- Treat Each Other As A Peer, Not with Ranks – Removing Perception Block of Gaps
- Embracing the Unknown – Growing Potential Leaders
- Why Leadership Matters? – Your Existence in Current Position
- A World Without A True Leader
- An Average Leader Vs A True Leader
- How Leadership Impacts People – Its More Than Just A Job Scope
- Leading and Motivating the Team – Changing to Positive Perception
- Difference Between Groups and Teams – Personal Performance and Leadership Performance
- What Can Build and Strengthen the Team? – The Greatest Asset and Ideas with Resource Is Your People
- Coaching and Counselling the Team Members
- Principles of Coaching
- Fundamental Steps in Conducting Coaching Activities with Team Members
- Understanding Stages of Change
7 July 2023
Coaching and Mentoring Skills for Leadership SuccessBACKGROUNDCoaching is becoming one of the most powerful tools to drive and sustain employee performance in today's increasingly complex and competitive business environment. A well-developed coaching and mentoring process builds individual employees’ strengths, develops personal leadership and responsibility, and simultaneously delivers desired business results to the organisation. Coaching and Mentoring are, therefore, critical skills for every manager. Today’s manager needs to know how to develop their people. This project shows more in-depth practical aspects to plan, prepare and implement effective coaching and mentoring programmes and how to evaluate their success. This program has been designed to give managers the knowledge, competencies and strategies to develop their people's performance. This course will also enable participants to understand the processes, making them more effective and increasing their confidence and sense of achievement. This will benefit anyone who needs to master the principles and practices of an effective coach or mentor. A goal is to acquire the essential coaching skills to improve your day-to-day and long-term performance as a manager immediately. You’ll learn to be demanding of those you lead — but do it the right way. Make loyalty and commitment part of your team’s culture. The benefits of coaching mentoring you will find in this training program will change your life as a manager forever. OBJECTIVESAt the end of programme, participants will be able to:
- Understand the principles of mentoring, coaching and management styles
- Apply the coaching models in the workplace
- Understand that coaching is an integral part of a manager’s effective leadership strategies and management activities
- Learn “What to say” and “How to say it” when coaching
- Understand the importance of non-verbal communication when coaching
- Able to prepare, deliver and review coaching and mentoring sessions
- Make the right decisions including the unpleasant ones
- Enrol others during their leadership application
- Technical, Human and Conceptual Responsibilities
- The Essential Skills of Managers
- Technical vs Administrative Priorities
- 5 Wrong Things We Focus On
- 5 More Effective Things We Should Focus On
- Benefits From Managing Performance
- What Happens Before, During and After Managing Performance
- 5 Steps of Coaching
- 5 Roles of Coaching Skills
- Understanding Each Role
- When to Use Which One
- Ways to Diffuse and Transform Conflict to Teamwork
- Effective Counselling Techniques
- Understanding and Identifying Issues That Influences Undesirable Attitudes
- Practice Effective Counselling Techniques
- Types of Mentoring
- Prerequesites of Mentor and Mentee
- Performance Management Agreements
- Responsibilities of Mentor and Mentee
- Charactieristics of Mentors
- Leadership and Fellowship Alignment
- The Skills Bank
- Talent Pool of A, B, C Players
- Selection of Mentors and 'Mentees'
- Critical Driver of Corporate Success
- What People Leave For
- Five Key Vs Global Mindsets and Strategies
- The Performance-Potential Grid
- Describe the Undesirable Bahaviour
- Explain Its Impact on You and Others
- State Your Earlier Agreement or Expectation
- Communicate Consequences of Further Undesired Behaviour
- Agree on Future Accountable Action
- 3 Keys to be More Effective
- Force Them or Motivate Them?
- Employees are Responsible for Their Productivity Too
- SWOT the Mentor
- Key Functions and Responsibilities
- Balancing Praise and Recognition
- Managing Performance or Conflit With Grace
- Employee Development Programmes
12 - 13 April 2023 11 - 12 September 2023
Mindfulness and LeadershipBACKGROUNDWhat is mindful leadership? Mindful leadership is a leadership practice focused on cultivating very high levels of self awareness, wisdom, and self mastery, allowing a leader to bring his or her best self to all aspects of leadership and daily life, and to inspire greatness in others. Mindful leadership significantly improves both the “soft” and “hard” skills of emotional intelligence and business acumen. As you start to make changes, people begin to see there’s something different about your reactivity, your ability to let go, and your courage to say what’s important. When you’re more present to be the best you can be, to be strong and courageous, to listen to what’s called for now, the ripple effect is much, much stronger and more powerful than you might imagine. OBJECTIVESAt the end of programme, participants will be able to:
- Understand what is Mindfulness; to learn strategies and practices of Mindfulness
- Cultivate Self Mastery as a Mindful Leader
- Learn how to use principles of Mindfulness and communicating with people, meetings, leading a change
- Lead the organization and team better through principles of Mindfulness
- Perform more effectively and efficiently and get more results through Mindfulness techniques and practice
- The PAID reality
- What is Mindfulness and what is it really about?
- It begins with Mastering the mind - who is in control?
- The Attention Economy & the Myth of Multitasking
- Two Rules of Mental Effectiveness
- A New Way of Working
- MINDFUL MASTERY #1. PRESENCE
- MINDFUL MASTERY #2. MATURITY
- Emotional Intelligence & Self Leadership
- Mindful Technique #1. Emotional Self Management
- Mindful Technique #2. Communication
- MINDFUL MASTERY #3. AWARENESS
- MINDFUL MASTERY #4. FOCUS
- Four Skills of a Mindful Manager
- Mindful Technique #3. Effective Meetings
- Mindful Technique #4. Planning
- MINDFUL MASTERY #5. ACCEPTANCE
- MINDFUL MASTERY #6. CHANGE
- Three Insights of Mindful Leader
- Mindful Technique #5. Change
- What is Mindful Leadership
- Mindful Technique #6. Setting Goals & Priorities
- Recap Key Lessons Mindfully
- Action Planning Mindfully
14 March 2023 1 November 2023
Service Excellence
Perkhidmatan Kakitangan Barisan Hadapan yang Cemerlang (2 days)
The 4 C’s of Customer Service: Concern, Confidence, Competence, Communication (2 days)
The 4C's of Customer Service: Concern, Confidence, Competence, CommunicationBACKGROUNDCustomers are important in any business. Delivering excellent service is one of the most valuable things businesses can do to stay competitive and successful. The catchword now is no longer “customer service” but “customer satisfaction”. It means to emphasize and focus on customer-defined solutions and needs. This seminar aims to bring concept and application to quality customer satisfaction, to help bring awareness on making every customer interaction a happy occasion, with positive results for the individual and the organisation. OBJECTIVESAt the end of programme, participants will be able to:
- Find satisfaction and pride in their jobs by realising their roles and the importance of being customer-centric
- Put into place practical ways to meet and respond to customer’s expectations by managing conflicts and issues confidently
- Learn ‘What to say’ and ‘How to say it’ when communicating with customers
- Focus their energy positively by being a proactive and motivated service staff
- Confidently upsell products to earn more sales
- Work as a good team member to achieve service target results
- "I Am Responsible for My Results" Paradigm
- A.B.C. :"Awareness Before Change"
- A.S.K. : "Attitude, Skills, Knowledge"
- P.R.I.D.E. :"Personal Responsibility in Daily Effort"
- 4 Keys Sccess Service Attitudes
- Why Important?
- Dynamics and Process
- Standard, Quality, Expectations
- Group Activity
- Cultivate a Growth Mindset & the Right 'Can Do' Service Attitude
- Meeting Your Customer's Expectations
- Customer's Needs and Wants
- How to Stay Motivated in Serving Customers
- 8 Customer Service Tips That Every Employee Should Have
- Self-Assessment: Customer Serivce Skills
- Why Important?
- Importance to Customer and Employee
- 4 Ways to Build Confidence in Serving Customers
- 5 Strategies to Appear More Confident When Talking to Customers
- Presenting a Professional Image
- Skills Practice: Role Playing the Above Skills
- A.S.K. - Attitude, Skills, Knowledge
- Professionalism and Warmth
- Skills for Delivering Exceptional Customer Service
- Barriers to Performance
- 8 Execuses People Give When There Are No Results
- Activity: Skills Practice on Workplace Scenarios
- Engaging With the Customers at an Emotional Level
- Acknowledgement and Respect
- Key Body Language Aspects
- Choice of Words, Tone of Voice
- Energy, Volumn
- Upselling Techniques
- Practising 'Positive Words'
- 'Do's and Dont's' in Getting Your Message Accross
- Activity: "What to Say" and "How to Say" When Dealing With Customer Challenges and Complaints
- Providing a "Seamless" Experience
- Turn Fears and Failure Into Courage and Success
- Self-Motivation
- Actioin Plan for Success
21 - 22 June 2023
Perkhidmatan Kakitangan Barisan Hadapan Yang CemerlangBACKGROUNDPelanggan amat mustahak dalam setiap perniagaan. Tumpuan sekarang bukan sahaja memberi “perkhidmatan” kepada pelanggan tetapi memenuhi “kepuasan” pelanggan. Maksudnya kita memberi tumpuan kepada memenuhi keperluan dan kehendak pelanggan Kursus ini bertujuan membawa konsep dan aplikasi kepada memenuhi kepuasan pelanggan yang berkualiti, mengurangkan tekanan dan menjadikan setiap interaksi dengan pelanggan berkesan serta membawa hasil yang positif untuk anda dan organisasi anda. Anda akan belajar teknik memberi perkhidmatan yang berkualiti serta bagaimana untuk mengurus aduan pelanggan. OBJECTIVESKursus 2 hari ini akan menolong peserta untuk:
- Memahami kepentingan peranan mereka sebagai kakitangan barisan hadapan
- Memahami kepentingan kepuasan pelanggan; kesannya terhadap kebahagiaan kerja mereka dan imej syarikat serta perkhidmatan yang disediakan
- Menanam motivasi diri untuk melayan pelanggan, samada pelanggan dalaman atau luaran.
- Berkomunikasi dengan berkesan melalui kemahiran mendengar dan teknik menyoal serta berkomunikasi secara asertif
- Mengakui setiap orang sebagai individu yang berhak menerima hormat dan perkhidmatan yang bersopan dan mempraktikan 10 pedoman hubungan kemanusiaan
- Berbalas secara positif, bukan secara reaktif terhadap sesuatu situasi untuk mewujudkan penyelesaian menang-menang, dan seterusnya memperolehi keyakinan pelanggan
- Menghasilkan pelan tindakan yang tepat untuk mempertingkatkan teknik perkhidmatan pelanggan yang cemerlang
- Mengenali Criteria Perkhidmatan Cemerlang
- Contoh Positif Dalam Perkhidmatan Pelanggan
- Kerja Berpasukan
- Pedoman Perkhidmatan Cemerlang
- Halangan Yang Dihadapi
- Pelanggan
- Menggembirakan Hati Pelanggan
- Perkhidmatan Pelanggan Vs. Kepuasan Pelanggan
- Bengkel: Masalah Yang Dihadapi Di Tempat Kerja
- Ciri-Ciri Dinamik dan Prosesnya
- Kemahiran Komunikasi
- Kemahiran Mendengar
- Kemahiran Menanya
- Bengkel: Berkomunikasi Dengan Pelanggan Dengan Berkesan
- Apakah Itu Hubungan Kemanusiaan?
- Perhunbungan Dengan Orang Lain
- Sifat Semulajadi Manusia Vs Hubungan Kemanusiaan
- Memahami Hubungan Kemanusiaan
- Falsafah Tanggungjawab "Saya"
- Kejujuran Peribadi
- Apa Yang Mempengaruhi Hubungan Kemanusiaan?
- Individu
- Kepimpinan
- Motivasi
- Meningkatkan Hubungan Kemanusiaan Yang Berkesan
- Imej Diri
- Perhunbungan Yang Erat, Kepercayaan dan Belas-Ehsan
- 10 Pedoman Hubungan Kemanusiaan
- Bengkel: Mempraktikkan Pedoman
- Apakah Perkhidmatan Berkualiti?
- "Pelanggan Selalu Betul"
- Membina Keyakinan Pelanggan
- Penggunaan Perkataan Positif
- Bengkel: Mempraktikkan Perkataan Yang Positif
- Mengenali Jenis Aduan
- Teknik Untuk Mengurangkan Tekanan dan Menyenangkan Pelanggan
- Pelan Tindakan Untuk Menghadapi Aduan Pelanggan
- Lakon Peranan: Mempraktikkan 5 Langkah Untuk Mengurus Aduan Pelanggan
- Sistem Sokongan
- Persetujuan Kelakuan Pasukan
- Bengkel: Pelan Tindakan Untuk Kejayaan
3 - 4 April 2023 TBA
ICT and Laboratory
(ADVANCED) Microsoft Excel Functions & Formulas (1 day)
(ADVANCED) Engaging Audience with High Impact MS PowerPoint Presentation (2 days)
(Beginners) Workplace Presentation using MS PowerPoint (1 day)
Intenet of Things (Using ICDL Insights Syllabus)
Presentation (Using ICDL Workforce Syllabus)
Animate with Photopea (2 days)
Basic Digital Illustration & Digital Imaging with Photopea (2 days)
Excel Fundamentals and Basic Skills (2 days)
Tekla Structures (Foundation Level) (4 days)
Digital Marketing (Using ICDL Insights Syllabus
Microsoft Excel Functions and FormulasBACKGROUNDUsers of Microsoft Excel are familiar with its common functions and formulas but many have yet to discover the far potential and application of these tools. This workshop is specially designed to train the participants to maximize the usage of relevant functions and formulas so tedious tasks can be simplified and made easy. OBJECTIVESAt the end of programme, participants will be able to:
- Describe the concept of named cell and named range and using it
- Formulate test conditions
- Apply text function to convert cases and cleaning of data
- Work with date and time value
- Apply various ways of summing and counting items
- Using various scenarios to determine possible results
- Analyze or slice and dice data to gain important insights
24 May 2023 23 August 2023
Animate with PhotopeaBACKGROUNDThis workshop demonstrates animation techniques for users to start animation creation with Photopea, a free, open-source web-based image editor software developed for easy loading, editing, and exporting of graphic files. The programme is designed to cater to simple pick-up of sophisticated visuals; it contains easy know-how that guides beyond photo editing solutions. It also contains key features and functions of essential tools to produce professional animation and imagery output. OBJECTIVESAt the end of programme, participants will be able to:
- Perform animation techniques within Photopea tools and workspace
- Develop a work of art in animation expression with effective graphic solutions
- Create imageries with Photopea techniques for a production of animation outputs
- Demonstrate digital-specific skills, file management, display and storage systems
27 - 28 July 2023 21 - 22 September 2023
ADVANCED) Engaging Audience with High Impact MS PowerPoint PresentationBACKGROUNDThis workshop is ideal for participants who want to become more confident, efficient and effective in using Microsoft PowerPoint. It will increase the mastery of this application and allow the participant to operate presentation applications effectively. Besides, this workshop covers new features in PowerPoint 2019/365, including Zoom and Morph transition. OBJECTIVESAt the end of programme, participants will be able to:
- Structure PowerPoint presentations that engage the audience
- Use graphics, charts and SmartArt effectively in the presentation
- Enhance a presentation using themes, templates and built-in animation and transition features
- Understand how your audience experiences your presentation
14 - 15 June 2023 11 - 12 September 2023
(Beginners) Workplace Presentation using MS PowerPointBACKGROUNDThis workshop is ideal for participants who want to learn how to use Microsoft PowerPoint in their workplaces. Participants are not required to have any prior knowledge of working with Microsoft PowerPoint but some basic understanding will be an added advantage. OBJECTIVESAt the end of programme, participants will be able to:
- Understand the functions and interface of PowerPoint
- Create a blank presentation or a presentation from a template
- Insert graphics, sound and animation in the slides
- Prepare and run the presentation slides
12 June 2023 11 October 2023
Basic Digital Illustration and Digital Imaging With PhotopeaBACKGROUNDDigital Illustration workshop demonstrates basic digital illustration techniques for beginners to embrace the speed and conveniences needed by today’s “creators” to alter and accelerate illustrative graphical tasks with Photopea – a free, open-source web-based software for easy creation of vector/raster graphic files. The tutorials of this workshop are specially designated with easy step-by-step guidance in digital illustration as the key to creating visual communication, with essential features and tools of Photopea to produce illustrative output professionally. Digital Imaging workshop demonstrates basic digital imaging techniques for beginners to get started in photo editing with Photopea – a free, open-source web-based image editor software developed for easy loading, editing and exporting of raster and vector graphic files. The programme is designed to cater simple pick-up of sophisticated visuals, as it contains easy know-how in photo editing solutions with key features and functions of Photopea essential tools to produce image output professionally. OBJECTIVESAt the end of programme, participants will be able to:
- Perform illustrative techniques within Photopea tools and workspace
- Develop a work of art in digital illustration with effective editorial design solutions
- Demonstrate digital-specific skills, storage systems, display and digital illustration
- Create illustrative concept with Photopea techniques to produce creative visual outputs
- Perform general techniques within Photopea tools and workspace
- Develop a work of art in photo editing with effective image solutions
- Demonstrate digital-specific skills, storage systems, display and digital imaging
- Create image concept with Photopea techniques to produce creative visual ou
22 - 23 June 2023 24 - 25 August 2023
TBA
TBA
Excel Fundamentals and Basic SkillsBACKGROUNDThe beauty of Excel functions is that they automatically update when changes are made to the cells they rely on, making them incredibly dynamic. This program covers essential worksheet functions that will help to process and calculate data efficiently and accurately. In addition, participants will benefit from hands-on exercises that cover practical scenarios. By the end of the program, participants will have a solid understanding of the functions and how to apply them to their work. OBJECTIVESAt the end of programme, participants will be able to:
- Apply Excel functions effectively and recognise when they are most useful
- Apply the functions go beyond the basic functions
- Apply the functions confidently and independently
- Conditional sum calculations
- Power of SUMPRODUCT functions
- Sum with "or" condition
- Sum up values in multiple columns
- Compute weighted average
- SUMIF/SUMIFS vs SUMPRODUCT vs VLOOKUP
- Apply IF and IFS functions
- What if the formula result returns an error
- When to combine IF, AND, OR, and NOT functions in a formula
- Nesting IS- functions in IF function
- Apply SWITCH function
- Combine SWITCH with logical operators
- CHOOSE vs SWITCH vs IFS vs IF functions
- Apply MAXIFS and MINIFS function
- MAXIFS and MINIFS vs MAX and MIN
- MAX and MIN vs LARGE and SMALL
- Finding max/min value based on multiple columns criteria
- MAXIFS/MINIFS with logical operators
- MAXIFS/MINIFS with wildcard characters (partial match)
- Finding max/min value based on multiple criteria with OR logic
- Which are group text functions
- Use functions effectively
- When they are useful
- Finding values ranking
- Look up the smallest and largest values
- Finding conditional smallest and largest values
- Finding the value of the nth ranking or the top/bottom n values
- Finding the closet/nearest value
- Creating cell reference address
- ADDRESS vs CELL functions
- Combining with the ROW/ROWS/COLUMN/COLUMNS function
- Basic usage
- Use with a named range
- Create a drop-down list from a Table source
- Use in custom condition data validation
- Dynamically refer to another worksheet
- Convert text string cell reference to a result
- Create different table structures with data linked from another sheet
- Create a dynamic range
- Create a dynamic print area
- Auto-update sum as per real-time
- Calculate rolling total
- Extract every nth data
13 - 14 April 2023
Tekla Structures (Foundation Level)BACKGROUNDThe Foundation Course strives to ground your basics in BIM. Besides the different functionality and configurations of Tekla Structures, you will also be trained in basic skills to create basic 3D models and produce fabrication information. OBJECTIVESAt the end of programme, participants will be able to:
- Understand the BIM Concept
- Open BIM Workflow
- Use BIM Modeling Environment Interoperability and Detailing Interoperability with designer use Precast Element Detailing Drawing and Reports
- Use Precast/Steel Shop Drawing
- Use Precast/Steel Material Reporting
- Starting Tekla Structures
- Opening a Tekla Structures Model
- Tekla Structure Interface
- Coordinate System
- Selecting Objects
- View Manipulation
- Extracting Basic Information
- Using Commands
- Creating a New Model
- Grid
- Pad Footing
- Concrete Column / Steel Column
- Concrete Beam / Concrete Poly Beam / Steel Beam / Steel Poly Beam
- Concrete Slab
- Copying an object, Mirroring an object, Numbering Settings
- Rotating an object around the z axis
- Selection Switches, Snap Switches
- Component
- Add a Component to a model
- Exploding Components
- Work Area
- View Plane, Work Plane
- Construction Objects
- Advanced Snapping
- Bolts
- Holes
- Welds
- Splitting and combining Parts
- Cutting a Part
- Steel Contour Plate
- Basic Numbering
- Main features of Drawings
- Principles of Drawings, Drawing Types
- Document Manager
- Modifying drawing names and titles, Adding view in drawings
- Modify, arrange and align drawings views
- Adding dimensions, Editing dimensions
- Associative & Independent annotation objects
- Grid in drawings
- Different levels of setting up and modifying drawing properties
- Drawing Layout, Report
- Merging two Tekla Structures models
- Multi-user mode
- Trimble Connect
- Reference Models
- Import and export
20 - 21 & 23 - 24 May 2023
TBA
Human Resource
Sexual Harassment (2 days)
Train the Trainer (TTT) Certification Programme (5 days)
Sexual Harassment (Malay version) (2 days)
Human Resource Best Practice for Line Managers (1 day)
Effective Time Management Skills & Techniques (2 days)
Domestic Inquiry (1 day)
Train-the-Trainer Certification ProgrammeBACKGROUNDThis training programme has been designed for managers, executives, trainers, instructors, team leaders, supervision in organization who wish to provide structured, training and conduct relevant and fair assessments in their organization so as to achieve Peak Performance. OBJECTIVESAt the end of programme, participants will be able to:
- Discuss the characteristics of a competent trainer
- Explain adult learning principles and how training can be delivered effectively to adults
- Design competency-based training programme
- Deliver a training session effectively
- Identify the Participant's Learning Objective and Style
- Determine Adult Training Approaches
- Determine Scope of TNA
- Determine Data Gathering Methods
- Perform Gap Analysis
- Report TNA Findings
- Determine Overall Performance Requirements
- Determine Learning Outcomes, Content, Method and Resources
- Review Training Design
- Prepare Session Plan
- Apply Presentation Skill
- Facilitate Training Activities
- Provide Learning Support
- Coordinate Training Arrangements
- Plan Participant's Assessment
- Prepare Knowledge Assessment Tool and Checklist
- Prepare Assessment Report
3 – 7 April 2023 TBA
Sexual HarassmentBACKGROUNDSexual harassment is a serious offence to human rights. It relates to the uninvited touching, kisses and embraces. Harassment and abusive conduct cost employers billions of dollars yearly in lawsuits, employee turnover and lost productivity. This course outlines protected categories such as race, age, religion, disability, veteran status and sexual orientation. Unique content developed specifically for managers ensures they understand their obligations under the policy and the law. So, to prevent sexual harassment, a policy would have to be formed and implemented. But, most of the victims did not know the way to stop the criminal on the spot. Therefore, this training module is designed to teach the way to handle and resolve sexual harassment. OBJECTIVESAt the end of programme, participants will be able to:
- Identify and expose various types of sexual harassment
- Increase awareness and assist candidates in handling sexual harassment effectively through psychological and self-defence techniques
- Basic Knowledge of Sexual Harassment
- The Types of sexual harassment
- Sexual Harassment Affects Both Psychologically and Mentally
- Identify the Types of Psychological Risk From Embarrassment to Depression
- The Potential Risk
- The Impact of Sexual Harassment to Their Emotional Control
- Emotional Diary to Assess Emotion During the Trauma
- Effective Methods and Walk-Throughs Fom the Incident
- Handle Stress Derived From the Sexual Harassment
- Techniques Such as Breathing Exercise and Muscle Relaxation to Handle Stress
- Cognitive Bhavior Therapy on Handling Sexual Harassment
- Concept of “ABCDE”
- The Physical Protection Towards Sexual Harassment
- Basic Knowledge of Performing Punches and Kicks
- Pressure Points in Resolving Assault in Sexual Harassment.
- Techniques to Resolve From Being Pressed on the Ground
- Techniques on How to Capture Concrete Evidence
- From the Legal Perspective in Protecting Yourself When Encountering Sexual Harassment
- Your Rights When Faced With Sexual Harassment at the Workplace
8 - 9 May 2023 10 - 11 July 2023
Sexual Harassment Malay Version)BACKGROUNDGangguan seksual di tempat kerja merupakan kesalahan yang sangat serius dan ia melanggar hak asasi manusia. Antara contoh gangguan seksual yang kerap didengari melibatkan sentuhan, ciuman dan pelukan. Perbuatan seperti ini menyebabkan majikan-majikan menanggung kerugian dari sudut kewangan untuk menyelesaikan tindakan undang-undang di mahkamah, keengganan pekerja untuk datang bekerja dan produktiviti pekerja yang meleset. Kursus ini disasarkan untuk semua golongan tidak kira bangsa, umur, agama, kecacatan, status veteran dan orientasi seksual. Kursus ini juga mengandungi modul khusus untuk memberi pendedahan kepada penyelia-penyelia mengenai undang-undang dan polisi yang ada untuk membendung gangguan seksual di tempat kerja. Tetapi, untuk mangsa gangguan seksual pula, mereka tidak tahu untuk menghentikan jenayah ini jika mereka sedang menghadapinya. Oleh itu, modul latihan ini juga merangkumi kaedah-kaedah bagaimana untuk mengendali dan mengatasi gangguan seksual. OBJECTIVESAt the end of programme, participants will be able to:
- Didedahkan dengan pelbagai jenis gangguan seksual
- Meningkatan kesedaran dan membantu peserta untuk menagani gangguan seksual dengan berkesan melalui kaedah-kaedah psikologi dan seni mempertahankan diri.
- Pengetahuan Asas Mengenai Gangguan Seksual
- Jenis Gangguan Seksual
- Gangguan Seksual Menjejaskan Mangsanya Secara Psikologi dan Mental
- Mengenali Risiko-Risiko Psikologi Selepas Diganggu Secara Seksual
- Pemahaman Mengenai Risiko Yang Mendatang
- Kesedaran Akan Kesan Gangguan Seksual Kepada Emosi
- Diari Emosi Untuk Menilai Emosi Ketika Dalam Trauma
- Kaedah Untuk Mengawal Emosi Secara Berkesan
- Menguruskan Stress Akibat Diganggu Secara Seksual
- Teknik-Teknik Menguruskan Stress Seperti Latihan Pernafasan dan 'Muscle Relaxation'
- Teknik 'Cognitive Bahaviour Therapy" Untuk Menangani Gangguan Seksual
- Konsept “ABCDE”
- Kaedah Melindungi Diri Menggunakan Seni Mempertahankan Diri
- Cara-Cara Untuk Tumbuk dan Ssepak Dengan Betul
- Titik-Titik Tekanan Untuk Melawan Penggangu
- Maklumat Asass Untuk Melepaskan Diri Dari Cengkaman, Sambaran dan Tekanan ke Lantai
- Bagaimana Untuk Mengumpul Bukti Yang Konkrit
- Memahami Hak Anda Apabila Menghadapi Gangguan Seksual Di Tempat Kerja
7 - 8 August 2023
Human Resource Best Practice for Line ManagersBACKGROUNDHuman Resource Management (HRM) is the function within an organization that focuses on recruiting, managing, and providing direction for the people who work in an organization. HRM functions are also performed by line managers who are directly responsible for their reporting staff members' engagement, contribution, and productivity. However, in many organizations, managers take a lax, fearful, or indifferent approach to Talent Management, and therein lies a great waste. Instead of being dynamic and proactive, the organisation becomes reactive and mediocre. This program will equip and enable managers to master the art and skill of performance management by teaching them how to set goals objectively, KPIs, KRAs and Performance Factors, and objectively appraise and help their staff reach the next level. OBJECTIVESAt the end of programme, participants will be able to:
- Understand what is human resource, its functions and the competencies of an HR practitioner
- Know the manager's role in Human Resource responsibilities
- Know about workforce issues and how to manage it
- Create a high-performing department of talents and synergetic teamwork
- Manage poor performers up or out
- Understand how to train and develop the department and people
- Discuss strategies and best practices on talent and people retention
- What is Human Resource Management and Functions
- Human Resource Management and Organizations
- Competencies Required
- Challenges of Human Resources Management
- The Manager’s Role in HR Management and Talent Development
- An overview: 12 Competencies of the Manager in HRM
- Training and Development Defined
- How are people developed?
- HR's Responsibilities and Manager's Responsibilities
- Best practices to train and develop staff
- Developing and Revising the IDP
- Talent Management – An Overview
- Hiring Correctly - Understanding the KRA
- How to Conduct Interview to Find Best Fit
- An Understanding of Retention and Turnover
- How to reduce the turnover of talented people
- Managing Worst Performers
- Defining Correction Action and Decruitment
- When Can You Take Corrective Action an Decruitment
- The Corrective Action Form and PIP
- Recap Key Points
- Action Planning
14 June 2023
Effective Time Management Skills and TechniquesBACKGROUNDDo you find yourself overloaded with work? Feel so stretched to the limit you can't set priorities? ● Ever notice you keep procrastinating and delaying completion of scheduled tasks? ● Exhaust yourself daily without accomplishing your goals? ● Do you find you can never seem to catch up? ● Are you putting other peoples' priorities in front of your own? ● Do you wish you had just a few more hours in the day? ● Feel like the days fly by and the important things, like family or time for yourself, get ignored? ● Do you want more time to do the things you want to do? Getting the most out of a 24-hour day is a constant challenge in our busy world - a bottomless inbox, tons of email, millions of meetings, etc. Too much to do and not enough time to do it is a common problem many people face in the workforce. Although we can’t give you more hours in the day, we can teach you how to decide what to do and when to do it. This high-energy, results-oriented training program explains the critical fundamentals of time management: understanding the value of time, proven ways to get the most out of a day, how to balance work and home, setting clear goals, creating daily plans, recognizing obstacles and more. In this course, you will practice techniques that will drive you to eliminate your time wasters/ time thieves, conquer procrastination so that you can direct your energy towards the activities that will further your corporate goals. You will also learn how you select choices which help you achieve your success. Learn to be an extraordinary performer! OBJECTIVESAt the end of programme, participants will be able to:
- Shift direction from managing time to managing self
- Articulate your corporate and time goals - highlight opportunities for improvements and create a system tailored to your personal style
- Evaluate your time log to maximize usage of time, prioritize effectively, create daily plans/to do lists, recognizing obstacles, plan and schedule
- Gain control of your work life by eliminating time wasters, bad time habits and get rid of limiting beliefs towards time
- Characterise and profile your time style, energy level, performance curve, personal strengths and motivators to perform at peak
- Tackle time shortcomings in checking messages, manage voicemail, emails, communication, telephone usage
- Apply understanding of body rhythm and performance curve to align energy levels to deliver expected results
- Craft an action plan and make a commitment to get rid of all clutter, practise deskmanship and develop a systematic filing system to organize your office
- Learn to be in control of situations and increase productivity by controlling distraction, interruptions and meetings
- Use technology to save time and deal with information overload effectively by identifying causes, screening information, controlling paper traffic and develop an action plan to kill procrastination
2 - 3 May 2023
20 April 2023
Safety and Health
Flyer
Fire and Emergency Response Training Course (2 days)
First Aid at Workplace Certification Course (2 days)
Flyer: ICT by CENTRE FOR CONTINUING & PROFESSIONAL EDUCATION TAR UC
training@tarc.edu.my
+603-4145 0123 ext 3517/3516/3107
Fire and Emergency Response TrainingBACKGROUNDTo provide participants with theoretical and practical knowledge through effective fire response procedure and its applications. OBJECTIVESAt the end of programme, participants will be able to:
- Appreciate the principals of Fire Risk Assessment to prevent fire, protect life, property and the environment
- Demonstrate a basic ability to maintain a state of readiness and respond to an emergency in the workplace
- Recognise the importance of planning for and management of emergency response incidents
- Demonstrate the ability to carry out the function required by the Emergency Manager and its members during an emergency situation
- Recognise the importance of effective teamwork and communications when dealing with any emergency incident
9 - 10 May 2023
First Aid at Workplace Certification CouirseBACKGROUNDThis course emphasizes the importance of recognizing the possibilities that incident/ accident can occur at any time, place or anyone. The course covers the practical skills needed by the first aider in the modern workplace. The course will give you the confidence and knowledge to deal with first aid emergencies and acquire some basic knowledge on First Aid and Cardiopulmonary Resuscitation (CPR). This course is legally compliant with Health & Safety (Frist Aid) Regulations. OBJECTIVESAt the end of programme, participants will be able to:
- Identify Priorities & Management in an Emergency, Principles & Practice of First Aid
- Perform Medical Emergencies, The Respiratory System & Breathing Disorders
- Identify Wounds & Bleeding, Burns & Scalds
- Recognize Bones & Spinal Injuries, Poisoning, Medical Emergencies
- Perform Skills on Dressing & Bandaging, CPR & AED
- Perform skills on Recovery Position, Heimlich Manoeuvre, Management of Fractures, Lifting & Handling of Casualty
- Roles & Duties of a First Aider
- Priorities & Management in an Emergency
- Calling & Emergency Service
- The Nervous System & Unconsciousness
- The Respiratory System & Breathing Disorders
- The Circulatory System & Circulatory Failure
- Airway Obstruction (Chocking) – Conscious
- Cardiopulmonary Resuscitation
- Recovery Position
- Managing a Casualty (Secondary Survey)
- Wounds & Bleeding
- Dressing & Bandages (Theory & Skill)
- Burns & Scalds
- Broken Bones & Soft Tissue Injuries
- Poisoning
- Medical Emergencies
- Lifting & Transporting Casualty
- Written Assessment
- Practical Assessment
15 - 16 May 3 - 4 July 4 - 5 Sep
Research Methodology
SPSS Statistical Analysis for Postgraduate Studies (2 days)
Best Practise in Adapting & Designing Questionnaire (2 days)
Qualitative Research Methodology (2 days)
Quantitative Data Analyses (2 days)
Thesis Writing Made Simpler: Learn How to Structure and Produce a Meaningful Research Project
The How-to Guide to Projecting One’s Research Authority
SPSS Statistical Analysis for Postgraduate StudiesBACKGROUNDThis workshop will focus on the various ways SPSS can be used in research. It will discuss the common statistical analyses and the appropriate use of these analyses to answer research questions and test hypotheses. Using hands-on activities, participants will learn how to use SPSS to perform descriptive analysis, scale measurement analysis, and inferential analysis. Besides, participants also learn how to interpret the statistical findings based on the SPSS outputs. OBJECTIVESAt the end of programme, participants will be able to:
- Enter the data in SPSS and carry out data screening
- Employ the right data analyses based on the scale of measurement of the variables
- Carry out descriptive data analyses and interpret the statistical outputs
- Carry out scale measurement analyses (reliability and validity tests) and interpret the statisticaloutputs
- Carry out the appropriate inferential data analyses and interpret the statistical outputs
21 - 22 June 2023
Best Practices in Adapting and Designing QuestionnairesBACKGROUNDQuestionnaires are common research tools used by scholars to collect crucial data that reveal people’s beliefs, feelings, and objective data like one’s income and marital status, among others. This workshop guides participants in designing questionnaires by examining and emulating the practices of high impact scholars. Additionally, given that there are a multitude of available questionnaire inventories that scholars can choose from to answer common research questions, this workshop provides participants hands-on training in curating and appropriating questionnaire inventories that fit one’s research context. The workshop also covers a discussion of types of statistical (and qualitative) analysis that should be used to test reliability and validity, as well as interpreting results. OBJECTIVESAt the end of programme, participants will be able to:
- Create a suitable framework for their questionnaires
- Construct quality items
- Test for validity and reliability indices
- Interpret and report results
25 - 26 July 2023 13 - 14 September 2023
Qualitative Research MethodologyBACKGROUNDQualitative research is a generic term for investigative methodologies described as ethnographic, naturalistic, anthropological, field, or participant observer research. It emphasizes the importance of looking at variables in the natural setting in which they are found. The interaction between variables is important. Detailed data are gathered through open-ended questions that provide direct quotations. The interviewer is an integral part of the investigation (Jacob, 1988). This differs from quantitative research, which attempts to gather data by objective methods to provide information about relations, comparisons, and predictions and attempts to remove the investigator from the investigation. This program aims to help researchers acquire the knowledge and skills for conducting qualitative research, right from deciding the qualitative research design to publishing in international journals. This module equipped participants with sufficient skills and experience to conduct qualitative research independently. OBJECTIVESAt the end of programme, participants will be able to:
- Provide the basic philosophy of applying qualitative perspectives along with pertinent issues of qualitative research methods and the applicability of various instruments of gathering qualitative data in systematic, scientific and ethical ways
- Provide first-hand experiences in data collection, data management and analysis
18 - 19 September 2023
Quantitative Data AnalysesBACKGROUNDSelecting the proper quantitative data analyses in research is crucial to present accurate findings that are valid and reliable. This 2-day workshop provides a comprehensive range of quantitative data analyses that will equip participants with the knowledge and skills necessary to undertake the right descriptive and inferential data analyses in their research. Among the topics discussed include data exploration testing distribution of the data to determine the proper data analyses. Besides, the research objectives and questions formulated require descriptive and inferential data analyses such as correlational and comparative data analyses. Participants will also learn how to interpret the SPSS (Statistical Package for the Social Sciences) output and report the findings as needed for their theses or paper for publication in top refereed journals. In addition, several innovative techniques will be discussed in this workshop to enable participants to produce high-quality thesis reports or articles for publication in top / Scopus and Web of Science indexed journals. OBJECTIVESAt the end of programme, participants will be able to:
- Screen data for normality
- Choose the correct statistical data analyses to answer their research questions
- Run these data analyses using SPSS
- Interpret the SPSS output accurately
- Report appropriately in their theses or papers for publication in top refereed journals
19 - 20 June 2023
4 - 5 December 2023
6 December 2023
Communication and Other Essential Soft Skills
English for Effective Communication for Educational Trainers (2 days)
Basic Skills in Taking Better Photographs Using Mobile Devices (1 day)
Your Brand Speak - How to Stand Out and Be Successful (2 days)
Sales Ninja - Warrior 1 (2 1/2 days)
Bridging the Communication Gap and Influencing Skills (2 days)
Note Taking and Minutes for Meetings (1 day)
Pengurusan Masa, Penyelesaian Masalah & Kerja Sepasukan (1 day)
English for Effective Communication in the Workplace(2 days)
Re-Empowerment: How to Cope with Stress (2 days)
English for Effective Communication for Educational TrainersBACKGROUNDGood communication is widely considered to be the bridge between confusion and clarity. As educators in the 21st century, being able to build a robust bridge between those two depends heavily on one’s language abilities. The English language, which is the leading language, has revolutionised significantly in line with the global setting. As the world of education continues to expand, effective teaching and communication skills are closely interconnected. Therefore, it is imperative that educators equip themselves with the right skills to conduct their classes effectively in English. This course was designed to equip educators with the required skills to write, speak, and present effectively in the classroom. This will then considerably enhance the clarity and effectiveness of their lessons, which will greatly benefit their students. This course content focuses on situations closely related to teaching and assessing students where learners are taught relevant skills that can help them to improve their presentation, writing, and communication abilities using the target language. OBJECTIVESAt the end of programme, participants will be able to:
- Communicate effectively using proper phrases and vocabulary in the classroom
- Conduct lessons more effectively in English
- Provide clearer feedback to students on their assessments
- Presentation Skills
- Speaking Confidently
- Providing Feedback/Constructive Criticism
- Letter Writing
- Email Writing
- Report Writing for Examination-related Work
- Parts of Speech
- Business English Expressions and Phrases
- Verbs and Tenses
- Establishing Professionalism
- Interpersonal Skills
- Praising Students
- Speaking Politely
- How to Sustain a Discussion
- Ways to Handle Criticism
- Expressing Disagreement
- Phrasing Questions Professionally
7 - 8 June 2023
Basic Skills in Taking Better Photographs Using Mobile DevicesBACKGROUNDThis workshop equips participants with a basic knowledge of photography. It also introduces participants to mobile phone camera, its function and application. This workshop will create the understanding of the fundamental principles of taking photographs, and the usage of apps in the mobile phone to improve on the quality of photographs. OBJECTIVESAt the end of programme, participants will be able to:
- Understand the connection of light and how to use it to create an interesting photograph
- Demonstrate basic skills in exposures, focusing and lighting
- Editing photographs by using in camera apps
11 October 2023
Sales Ninja - Warrior 1BACKGROUNDThe Sales Ninja Warrior is a 2.5 days unique and highly challenging sales motivation and mindset transformation training based on the philosophy of Ninjutsu - the ancient warrior martial arts practised by the Ninjas. The training is designed to toughen the minds and spirits of sales warriors to face the current demanding market environment. OBJECTIVESAt the end of the programme, participants will be able to:
- Be tougher and believe in themselves, the product and the company
- accept challenges like a warrior and overcome fear or target
- grow themselves to have higher purpose and passion for work
- achieve and over achieve sales targets
- Belief Affects Behaviour
- Behaviour Drives Results
- What Do You Believe?
- What is Your Aim? What is Your Why?
- How: participants will set a target and toss some balls using strategy and skills to achieve it
- Lesson: must break the targets
- How: participants will break their targets. The target is wooded board
- Lesson: must break the targets
- How: participants will go through 5 levels of psychological breakthrough
- Lesson: sales process, sell value
- How: participants will strategise and create products to sell to the facilitators
- Lesson: sales process, sell velue
- How: participants will bend a steel rod with their throats. Looks impossible, but believe it is possible and it will bend
- Lesson: belief, persist, support
- How: participants need to stack some chairs within a timeframe
- Lesson: belief, teamwork, persistence
5 - 7 April 2023 13 - 15 December 2023
Your Brand Speak - How to Stand Out and Be SuccessfulBACKGROUNDEvery single person working in a university or college should understand that he/ she plays a crucial part as a role model for the students. This is particularly important when universities and colleges are expected to take on a stewardship role in the learning and personal development of their members, especially students. Universities and colleges are seen as centres of excellence where students can develop their technical and behavioural competencies so they can obtain a viable employment, pursue a successful career in entrepreneurship or fulfill their passion for creativity and research upon graduation. This is why it becomes ever more important for university/college working professionals to be aware of the need to examine their own personal brand. Personal branding is capable of taking an ordinary person and transforming him/her into a person capable of extraordinary achievements. In the personal branding process, the individual is allowed to express his/her authentic self and develop confidence as he/she develops the personal brand. More importantly, an effective personal brand is one that highlights the strengths of the individual and gives him/her the direction in which to use them. It naturally builds credibility and showcases one’s specialty. As the individual’s brand improves and success becomes increasingly attainable, his/her standards for just about everything increase. All these blend into a fusion of unstoppable energy that propels the individual to greater heights and along with it the brand of the university or college he/she serves. The workshop is designed to help the staff of TAR UMT adopt a fresh perspective of their roles and understand the various changes that they can adopt to transform their own image and branding to one that adds value to themselves and TAR UMT. Lecturers in particular, would enjoy the benefits of seeing the changes in students’ response as they work on their own transformation. Universities and Colleges that build great brands will attract the necessary quantity and quality of students. It is all about building a unique identity that transcends the physical campus. OBJECTIVESAt the end of the programme, participants will be able to:
- Identify their personal brand values
- Reflect on the image they need to cultivate to be effective at what they do
- Discover personal branding values to support their professional advancement
- Build a "Practical Working Wardrobe" to support their personal brand
- Concept of Personal Branding
- Concept of Personal Magnetism
- Defining Your Personal Brand Vision
- Improving Mindset for Personal Magnetism
- Cultivating Positive Thoughts Habits to Reinvent Your Personal Brand
- Brand Management in Relationship Building
- Communication in Personal Branding
- Face to Face Communication
- The Science of Sound and Frequencies
- Visual Impact
- Personal Colors Assessment
- The Science of Visual Impact
4 - 5 April 2023TBA
Bridging the Communication Gap and Influencing SkillsBACKGROUNDHow would you like to... ● Captivate others' attention whenever you want? ● Get people excited about your proposals? ● Win support for your initiatives? ● Keep others focused on what's important to you? Everyone in a corporate environment recognises the need to be an effective communicator. You would also understand the requirement for the ability to communicate in such a way that you are heard and able to encourage others to value your opinions. It is essential to strengthen your communication skills, understand the effect on your perceived value in the eyes of the other party and become more persuasive and influential at work. In this practical and interactive course, participants can put the concepts and techniques into practice immediately. OBJECTIVESAt the end of programme, participants will be able to:
- Reduce resistance and increase acceptance by using communication strategies tailored to the needs of their audience
- Create a non-defensive, open atmosphere in which information flows more freely, leading to more effective planning and decision making
- Resolve differences in values, priorities, and interpretations of information for identifying mutually satisfying solutions
- Communicate a point of view in a direct and effective manner
- Apply techniques to communicate assertively
- How effective communication leads to better collaborations and influencing power
- Principles of effective communications
- Structuring your communication
- Golden rule in listening
- Power of focus
- Power of focus.Providing feedback and responding appropriately
- Explores the benefits of being able to effectively influence others
- Understanding the influencing self
- Influencing as a process
- LIFO® survey
- Confirms personal strengths, areas of potential excess, and techniques for developing greater versatility
- Overcoming blind-spots in planning, problem solving, and decision making
- Controlling Taking: Action
- Supporting Giving: Excellence
- Conserving Holding: Reason
- Adapting Dealing: Harmony
- Communication skills & build collaborative teamwork (Team Profile / Analysis)
- The keys to effective communication
- LIFO® AP survey
- Identifying another person's communication patterns under both favorable and stressful conditions
- Recognition: The first key
- Translation: The second key
- Communication strategies: Slide-a style
- Influencing a boss four ways
- Getting action from a key person
- Working with a key person
- Back to work application
27 - 28 March 2023 15 - 16 June 2023
Note Taking and Minutes for MeetingsThis practical workshop delves into how to take notes or minutes of meetings occasionally as part of our daily work. Accurate and timely meeting summaries are extremely important for documenting meetings with colleagues, the public or other organisations. Without a solid foundation in listening, writing and editing skills, we may lack confidence in our ability to produce accurate and readable minutes. This workshop discusses good listening techniques, includes organisational hints and tips for beginner note takers, and covers grammar, punctuation and proof-reading to make sure the final document is completely professional. Workshop participants also share ideas about what works for them. OBJECTIVESAt the end of programme, participants will be able to:
- Create an effective agenda that will help meeting run smoothly
- Listen actively for relevant content and know how to maintain concentration
- Use a variety of techniques to ensure the best support when note taking
- Avoid common grammatical and punctuation mistakes
- Write in a clear, concise style and be aware of accepted minutes writing conventions
- Use impartial and accurate descriptions that convey content effectively and professionally.
- Give meeting notes that final polish before sending them
- What benefits do minutes bring to your organization?
- What sort of minutes do you need to write?
- What does it all mean? – a glossary of meeting-related terms
- Six ways to listen powerfully
- Six things that can break your concentration, and how to avoid them
- Note taker’s survival kit – the essentials to have at hand
- Importance of pre-meeting preparation
- Meeting timelines – what should happen when?
- What is a meeting agenda?
- Setting and distributing your agenda
- What to include to help run the meeting effectively
- What you should and shouldn’t include – recognising facts from chatter
- More formal meetings like AGMs
- Sample minutes for formal meetings
- Minuting informal meetings
- Sample minutes for an informal meeting
- Recording decisions and actions
- Creating an action summary
- How to word minutes – active or passive, bullets or full sentences?
- Avoid wording that indicates bias
- Plain English for good writing
- The paragraphs, the sentences, the words
- The grammar and punctuation
- Proofing – how to see what’s really there
- Commonly confused words
12 July 2023
Pengurusan Masa, Penyelesaian Masalah dan Kerja SepasukanBACKGROUNDSekadar rajin berkerja tidak akan menjamin kejayaan. Cara kita mengutamakan apa yang penting dan bijak menggunakan masa untuk mencapainya baru kejayaan dapat dikecapi. Kebijaksanaan menggunakan masa untuk berkerja sebagai satu pasukan dan cara-cara menyelesaikan masalah dalam kerja adalah penting juga OBJECTIVESMatlamat-malatmat pembelajaran:
- Belajar bagaimana menguna masa dengan adanya matlamat
- Dengan jitunya menentu keutamaan dalam tugas harian kami
- Menambah konsentrasi dan menggurangkan kelengahan
- Bagaimana menyelesaikan masalah dengan langkah-langkah yang baik
- Cara menggunakan peta minda sebagai salah satu perkakas untuk mengurus masa
- Fahami 5 fasa kerja sepasukan dan cara mengutamakan pasukan kamu
- Perkenalan tentang Pengurusan Masa
- Menetakan Matlamat
- Kaedah “Pareto”
- Keutamaan yang penting
- Kaedah “FLOW”
- Konsentrasi & Kelengahan
- Imbas Kembali Modul Satu
- Peta Minda untuk Mengurus Masa
- Kaedah Penyelesaian Masalah – 4 Langkah
- Kerja Sepasukan – 5 fasa
17 July 2023
English for Effective Communication in the WorkplaceBACKGROUNDThe English language, the leading language, has revolutionised significantly in line with the global setting. Needless to say, advancing in one’s career path and improving one’s English proficiency go hand in hand today. Although most of us may be fairly comfortable in using general conversational English, it should be noted that English used in the professional setting is markedly different. This course was designed to equip learners with the skills to write, speak, and present effectively in the workplace. This will considerably enhance their productivity and career prospects with increased communicative abilities. This course content focuses on situations closely related to daily work life, where learners are taught relevant skills that can help them to improve their presentation, writing and speaking abilities using the target language. OBJECTIVESAt the end of programme, participants will be able to:
- Develop confidence in writing effectively in daily work life
- Communicate effectively using proper phrases and vocabulary
- Participate and contribute more meaningfully in meetings and discussions
- Presentation Skills
- Giving opinions/suggestions
- Making enquiries
- Letter Writing
- Email Writing
- Proposal Writing
- Parts of Speech
- Business English Expressions and Phrases
- Verbs and Tenses
- Customer Management
- Developing Good Work Ethics
- Interpersonal Skills
- Speaking Persuasively
- How to Sustain a Discussion
- Ways to Handle Criticism
- Expressing Disagreement
- Phrasing Questions Professionally
13 - 14 June 2023
BACKGROUNDThe pandemic has affected a lot of people and it has triggered a series of mental issues. People are facing problems in managing general stress of daily life. In the process of managing stress, people are feeling overwhelmed, exhausted and drained most of the time. Life may have been disrupted by the pandemic, however, it is during these hard times that people need to stay strong and focus to get through this. This is the utmost crucial moment to look closely at what is happening within you, being aware of what is actually going on. Start to gather the pieces of life back together and rearrange your life puzzle. Learn how to regain the power within you to move on. LEARNING OUTCOMEAt the end of the programme, participants will be able to:
- Equip with the knowledge and skills to understand, manage, and cope with stress
- Relates to changes and disruptions brought about by the pandemic
- Aim and help to reclaim their power and achieve holistic wellbeing
- Each and everyone have the ability to empower themselves
- Understanding the 3 stages of empowerment process
- Assess your current status
- Are you taking good care of yourself?
- What measures did you take to care for your well-being?
- Did you cover all areas of the life that you should be taking care of?
- Learn the four steps to regain the power within you
- Follow the steps to get your life back in track
10 - 11 August 2023 7 - 8 September 2023
Information Literacy, Media Literacy and Technology Literacy
Media Literacy (1 day)
Information Literacy for Reseachers
TBA
TBA