WREA team performance
Maria Ortiz (admin W
Created on February 27, 2023
WREA team performance
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Transcript
Data Report
Shannon sells team performance
Team
Call attempt broadcast
The following data shows the number of times the agent received a connection but was unable to pick it up, and the call was picked up by someone in the same zip code group or was missed by the whole group. You can also find the number of declined calls per month.
(02/01 - 02/25)
Unanswered
Declined
Accepted
10
412
462
Declined
Unanswered
781
February
January
Jan 01 - Feb 25
Call attempt broadcast
34
Accepted
602
Missed connections
The data below shows how many times a group of agents received a call but no one from that group answered it. You will notice a significant improvement and commitment from the agents to reduce the number of missed calls by 18.29%.
48.48%
% of missed connections
66.77%
% of missed connections
Connections received
Missed connections
(02/01 - 02/25)
132
64
Connections received
328
February
January
Jan 01 - Feb 25
Missed connections
Missed connections
219
QUALITY Zillow connections
From Nov 01 2022 to Feb 27 2023
69%
Team average ALM framework
ALM framework
Bonus
Motivation
Location
Appointment
91%
75%
85%
Progress
Team Scores
November Scores
DecemberScores
JanuaryScores
FebruaryScores
Team average improvements
Team Flex Performance Metrics
Team average improvements
Team Flex Performance Metrics
- Melissa Bailey
- Maria Ortiz