Leadership Competencies

Strategic Mindset

Manages Complexity

Global Perspective

Leading Business

Build talent and successful Teams

Leverage the power of differences

Attracts Top Talent

Values Differences

Situational Adaptability

Drives Vision And Purpose

Instills Trust

Directs Work

Collaborates

Manages Ambiguity

Drives Engagement

Builds Effective Teams

Resourcesfulness

Communicates Effectively

Business Insights

Develops Talent

Self-Development

Interpersonal Savvy

Nimble Learning

Being Resilient

Demonstrates Self-Awarness

Action Oriented

Decision Quality

Persuades

Customer Focus

Foster learning agility in self and others

Drive change and engagement

Trust and Empower

Deliver with Quality and Speed

Define what it takes to win

Set Direction

Learn & Develop

Make It Happen

Have External and holistic Perspective

Shape The Future

Leading Self

Leading People

Cultivates Innovation

Higher Skilled

Skilled

Less Skilled

• Shares own ideas in a compelling manner that gains commitment from others.
• Negotiates skillfully and creates minimal noise when working toward an agreed-upon solution.
• Finds common ground and acceptable alternatives that satisfy the needs of multiple stakeholders.

• Positions views and arguments appropriately to win support.
• Convinces others to take action.
• Negotiates skillfully in tough situations.
• Wins concessions without damaging relationships.
• Responds effectively to the reactions and positions of others.

• Pushes own point of view too strongly.
• Fails to win support or buy-in from others.
• Is unable to negotiate solutions that are agreeable to all.
• Responds negatively to the reactions and positions of others.
• Has difficulty articulating a logical argument that supports own position.

Recommended Programs:

• Course 1 Link
• Course 2 Link
• Course 3 Link

Building strong customer relationships and delivering customer-centric solutions

Customer focus

Higher Skilled

Skilled

Less Skilled

• Delivers messages in a clear, compelling, and concise manner.
• Actively listens and checks for understanding.
• Articulates messages in a way that is broadly understandable.
• Adjusts communication content and style to meet the needs of diverse stakeholders.
• Models and encourages the expression of diverse ideas and opinions.

• Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.
• Attentively listens to others.
• Adjusts to fit the audience and the message.
• Provides timely and helpful information to others across the organization.
• Encourages the open expression of diverse ideas and opinions.

• Has difficulty communicating clear written and verbal messages.
• Tends to always communicate the same way without adjusting to diverse audiences.
• Doesn’t take the time to listen or understand others’ viewpoints.
• Doesn’t consistently share information others need to do their jobs

Recommended Programs:

• Course 1 Link
• Course 2 Link
• Course 3 Link

Using compelling arguments to gain the support and commitment to others

Persuades

Higher Skilled

Skilled

Less Skilled

• Decisively makes high-quality decisions, even when based on incomplete information or in the face of uncertainty.

• Actively seeks input from pertinent sources to make timely and well-informed decisions.

• Skillfully separates opinions from facts.

• Is respected by others for displaying superior judgment.

• Makes sound decisions, even in the absence of complete information.

• Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions.

• Considers all relevant factors and uses appropriate decision-making criteria and principles.

• Recognizes when a quick 80% solution will suffice.

• Approaches decisions haphazardly or delays decision making.

• Makes decisions based on incomplete data or inaccurate assumptions.

• Ignores different points of view or makes decisions that impact short-term results at the expense of longer-term goals.

Recommended Programs:

• Course 1 Link
• Course 2 Link
• Course 3 Link

Making good timely decisions that keep the organization moving forward.

Decision Quality

Higher Skilled

Skilled

Less Skilled

• Quickly and decisively takes action in fast-changing, unpredictable situations.

• Shows a tremendous amount of initiative in tough situations; is exceptional at spotting and seizing opportunities.

• Readily takes action on challenges, without unnecessary planning.

• Identifies and seizes new opportunities.

• Displays a can-do attitude in good and bad times.

• Steps up to handle tough issues.

• Is slow to act on an opportunity.

• Spends too much time planning and looking for information.

• May be overly methodical, taking too long to act on a problem.

• Is reluctant to step up to challenges; waits for someone else to take action.

Recommended Programs:

• Course 1 Link
• Course 2 Link
• Course 3 Link

Taking on new opprotunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Action Oriented

Higher Skilled

• Seeks and acts on feedback from a wide variety of people.

• Willingly admits and takes responsibility for mistakes and shortcomings.

• Views criticism as helpful.

• Can articulate the causes behind own feelings and moods.

Skilled

Less Skilled

• Reflects on activities and impact on others.
• Proactively seeks feedback without being defensive.
• Is open to criticism and talking about shortcomings.
• Admits mistakes and gains insight from experiences.
• Knows strengths, weaknesses, opportunities, and limits.

• Doesn’t reflect on past mistakes.

• Acts defensively when given feedback.

• Is unaware of own skills and interpersonal impact.

• Makes excuses and blames others.

Recommended Programs:

• Course 1 Link
• Course 2 Link
• Course 3 Link

Using a combination of feedback and relfection to gain productive insight into personal strenghts and weaknesses

Demonstrate Self Awareness

Higher Skilled

• Stays focused and composed in stressful situations.

• Maintains a positive attitude and forward-thinking approach despite troubling circumstances or setbacks.

• Takes constructive action to navigate difficulties or obstacles.

• Is viewed as a source of confidence in high-stress situations.

Skilled

Less Skilled

• Is confident under pressure.

• Handles and manages crises effectively.

• Maintains a positive attitude despite adversity.

• Bounces back from setbacks.

• Grows from hardships and negative experiences.

• Gets easily rattled in high-pressure situations.

• Exhibits low energy and motivation during times of stress and worry.

• Acts defensively when faced with criticism or roadblocks.

• Takes too long to recover from setbacks.

Recommended Programs:

• Course 1 Link
• Course 2 Link
• Course 3 Link

Rebounding from setbacks and adversity when facing diffilcult situations

Being Resilient

Higher Skilled

• Tries multiple times using multiple methods to find the right solution.

• Views mistakes as opportunities to learn.

• Enjoys the challenge of unfamiliar tasks.

• Seeks new approaches to solve problems.

Skilled

Less Skilled

• Learns quickly when facing new situations.

• Experiments to find new solutions.

• Takes on the challenge of unfamiliar tasks.

• Extracts lessons learned from failures and mistakes.

• Struggles to learn in new situations.

• Becomes frustrated or confused by unfamiliar tasks.

• Gives up on new ideas too soon.

• Resists taking a chance on untested solutions.

Recommended Programs:

• Course 1 Link
• Course 2 Link
• Course 3 Link

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder

Nimble Learning

Higher Skilled

• Proactively develops relationships with a wide variety of people.

• Builds immediate rapport, even when facing difficult or tense situations.

• Understands interpersonal and group dynamics and reacts in an effective manner.

• Engages input from others constantly and listens with empathy and concern.

Skilled

Less Skilled

• Relates comfortably with people across levels, functions, culture, and geography.
• Acts with diplomacy and tact.
• Builds rapport in an open, friendly, and accepting way.
• Builds constructive relationships with people both similar and different to self.
• Picks up on interpersonal and group dynamics.

• Builds few relationships.
• Engages with people in immediate work area only.
• Is uncomfortable when interacting with people different from self.
• Expresses points of view in a blunt or insensitive manner.
• Shows little interest in others’ needs.

Recommended Programs:

• Course 1 Link
• Course 2 Link
• Course 3 Link

Relating openly and comfortably with divers groups of people

Interpersonal Savvy

Higher Skilled

• Shows personal commitment and takes action to continuously improve.

• Accepts assignments that broaden capabilities.

• Learns from new experiences, from others, and from structured learning.

• Makes the most of available development resources.

Skilled

Less Skilled

• Shows personal commitment and takes action to continuously improve.

• Accepts assignments that broaden capabilities.

• Learns from new experiences, from others, and from structured learning.

• Makes the most of available development resources.

• Doesn’t put in the effort to grow and change.
• Is comfortable with current skills.
• Is fearful of making mistakes that accompany development.
• Lacks awareness or interest in using available developmental resources.

Recommended Programs:

• Course 1 Link
• Course 2 Link
• Course 3 Link

Actively seeking new ways to grow and be challenged using both formal and informal development channels

Self-Development

Business Insights

Communicates Effectively

Cultivates Innovation

Resourcefulness

Build Effective Teams

Drives Engagement

Manages Ambiguity

Collaborates

Develops Talent

Global Perspective

Strategic Mindset

Manages Complexity

Directs Work

Instills Trust

Drives Vision and Purpose

Situational Adaptability

Values Differences

Attracts Talent