United Airlines 173

ESMT Case Study

EV2

United Airlines 173

On Dec. 28, 1978 United Airlines Flight 173 scheduled to fly from John F. Kennedy International Airport in New York City to Portland International Airport in Portland, Oregon, with a scheduled stop in Denver, Colorado, ran out of fuel while troubleshooting a landing gear problem and crashed in a suburban Portland neighborhood near NE 157th Avenue and East Burnside Street, killing 10 on board.

United Airlines 173

• Read the case (Canvas).
• Discuss your insights on leadership and teamwork.
• Next class, each pair will give a 5 minute presentation with a summery of the case and the following questions.

Group Work

Based on the traits of good leadership and team work:

1. Evaluate the performance of Captain Mc Broom, Copilot Beebe and Second Officer Mendenhall. Describe their qualities and lack of abilities to handle the situation.
2. How do you evaluate the performance of the flight attendants?
3. What key factors from teamwork do you think were not taken into consideration that affected the crash?

8. Mauricio & Joshua 9. Alexander & Christofer 10. Joaquín & Marjorie 11. Almudena & Juan Diego 12. Nataly & Cielo 13. Alberto & Pablo 14. Diego & Jhon

Groups (in order) 1. Cristian & Salvatore 2. Jean & Mark 3. Javier & Kevin 4. Yeltsi, Miguel & Adrián 5. Valeska & Daniel 6. Angie & Jesús 7. Edwin & Fidel

fly safely!