Follow up process
Natalia Cabrera
Created on January 31, 2023
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Transcript
Ticket Status
09
NO
YES
NOTE
NOTE
NOTE
NOTE
NOTE
FINISH
Repairs/replacements
08
Customer Data
07
Product category
04
Ticket Review
06
Proof of Purchase (POP)
05
Is this a request for replacement due to recall?
03
Ticket processing
02
Sort category headers
01
Go to C4C and locate the My Service Overview
Follow up
Follow up