SBI Feedback Model

SBI Feedback Model

Test your knowledge

True.

Unsure.

False.

Provide effective feedback to your team members. Providing effective feedback helps to set an expectation of performance you expect from the team member. Is this true or false?

QUESTION 1 of 5

Feeback

Provide effective feedback to your team members. Providing effective feedback helps to set an expectation of performance you expect from the team member. It will help the team member move towards an improvement aligned with the business objectives.

Right!

Next

Structure, Benefit, Impact.

Situation, Benefit, Idea.

Situation, Behaviour, Impact.

What does the acronym SBI stand for?

QUESTION 2 of 5

Feeback

The acronym SBI stands for Situation, Behaviour, and Impact.

Right!

Next

You need to understand the situation and what the person is thinking.

You need describe the specifics of the behavior displayed.

Only observed behavior must be stated instead of interpreting or judging those behaviors.

Why is the behavioral part of the model the most challenging part of the process?

QUESTION 3 of 5

Feeback

This is the process's most challenging part because only observed behavior has to be stated instead of interpreting or judging those behaviors. Checking for understanding avoids pitfalls associated with misunderstanding the feedback.

Right!

Next

Select the word you think best fits the sentence below. Describe the _____ in detail which allows feedback to be put into context.

Situation.

Place.

Location.

QUESTION 4 of 5

Feeback

Situation – the specific description of the situation puts the feedback into context. Asking permission from the receiver created a positive mood.

Right!

Next

This approach reduced the chance of getting into an argument or debate.

This approach helps you to understand how the individual feels after receiving the feedback.

The "impact" section of the feedback model describes feelings about the behaviors that have affected you or others; why is this section important?

QUESTION 5 of 5

Feeback

The last step is to use ‘I’ statements to describe how the other person’s action has affected you or others or your performance.

Right!

Results

Congratulations!