After hours services

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Dushyanthen, Kalla, Savira, Burns. 2022.

Emergency Services

Name of service	Access	Description	Availability by state	Key considerations
My Emergency Doctor	Website: www.myemergencydr.com Hotline: 1800 123 633 Website: click "CALL DOCTOR”	Provide medical institutions, health services and patients with on-demand access to expert emergency doctors via phone and video calls. Access online medical consultations in real-time.	All States	Available 24/7, but is not a replacement for 000. Mon – Fri: 8:00am – 6:00pm: $250 All other times: $280 People residing in certain networks can receive free after-hour telehealth consultations. After Hours - Mon - Sat: 7pm – 8am, Sunday and Public Holidays: 24hrs.

General Practitioners

Name of service	Access	Description	Availability by state	Key considerations
After hours GP helpline	Website: www.about.healthdirect.gov.au Hotline: 1800 022 222	Pre-assessed by registered nurse. An after hours GP will contact via phone or video call.	All states	Potential for call back within 15 min - 1 hour, depending on the severity and urgency of issue. Video service with GP available.
National Home Doctor	Website: www.homedoctor.com.au/ Hotline – 13 SICK (13 74 25)	Doctors available to visit patients directly at home for acute/episodic conditions.	All except NT	Weekdays: from 6 -11pm ($45), 11pm-7am ($60) Saturdays: from 12 noon All day Sundays and public holidays. Bulk bill available for all home visits for patients with a Medicare or Gold DVA card. Telehealth may incur a fee if GP does not subscribe to the National Home Doctor and/or if you have not attended a face-to-face visit in the past 12-months
GP Super Clinics	Website: www1.health.gov.au	All operate beyond 8-6pm weekdays and 9-12pm Sat. Ready access to pharmacy services.	All states	Service may differ between clinics.

Name of service

Access

Description

Availability by state

Key considerations

After hours GP helpline

Website: www.about.healthdirect.gov.au

Hotline: 1800 022 222

Pre-assessed by registered nurse. An after hours GP will contact via phone or video call.

All states

Potential for call back within 15 min - 1 hour, depending on the severity and urgency of issue. Video service with GP available.

National Home Doctor

Website: www.homedoctor.com.au/

Hotline – 13 SICK (13 74 25)

Doctors available to visit patients directly at home for acute/episodic conditions.

All except NT

Weekdays: from 6 -11pm ($45), 11pm-7am ($60)

Saturdays: from 12 noon

All day Sundays and public holidays.

Bulk bill available for all home visits for patients with a Medicare or Gold DVA card. Telehealth may incur a fee if GP does not subscribe to the National Home Doctor and/or if you have not attended a face-to-face visit in the past 12-months

GP Super Clinics

Website: www1.health.gov.au

All operate beyond 8-6pm weekdays and 9-12pm Sat. Ready access to pharmacy services.

All states

Service may differ between clinics.

Remote & Rural Health

Name of service	Access	Description	Availability by state	Key considerations
Medical Chest	Website: www.flyingdoctor.org.au Admin: 1300 624 378 Email: medicalchest@rfdswa.com.au Website:www.flyingdoctor.org.au Admin: 1300 624 378 Email: medicalchest@rfdsqld.com.au	Located throughout the state. Patients can be treated for a range of medical conditions: antibiotics for infections, pain relief prior to medical evacuation etc. Contain a variety of first aid items, medications and pain relief.	WA QLD	Medical custodians are assigned in the area.
CareFlight	Website: https://careflight.org Hotline: 1300 655 855 (Australia)	Emergency and rescue services Patient care and transport services Air ambulance	International, domestic, NT, NSW	Available 24/7

Name of service

Access

Description

Availability by state

Key considerations

Medical Chest

Website: www.flyingdoctor.org.au

Admin: 1300 624 378

Email: medicalchest@rfdswa.com.au

Website:www.flyingdoctor.org.au

Admin: 1300 624 378

Email: medicalchest@rfdsqld.com.au

Located throughout the state. Patients can be treated for a range of medical conditions: antibiotics for infections, pain relief prior to medical evacuation etc. Contain a variety of first aid items, medications and pain relief.

WA

QLD

Medical custodians are assigned in the area.

CareFlight

Website:

https://careflight.org

Hotline:

1300 655 855 (Australia)

Emergency and rescue services
Patient care and transport services
Air ambulance

International, domestic, NT, NSW

Available 24/7

Aboriginal Health

Name of service	Access	Description	Availability by state	Key considerations
13-YARN	Website: www.13yarn.org.au Hotline: 13 92 76	Confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander crisis supporter.	All states	Available 24/7, for First Nations people only
Support Act	Website: www.supportact.org.au Hotline: 1800 959 500	Free, confidential service to provide help with mental health and wellbeing.	All states	Available 24/7, for First Nations people only
Yarning SafeNStrong	Website: www.vahs.org.au	Culturally suitable counselors to yarn safely, no matter how big or small the challenge. Offer support with social and emotional well-being, financial well-being, medical support including COVID-19 testing, drug and alcohol counseling and rehab services.	All states	Available 24/7, for First Nations people only

Name of service

Access

Description

Availability by state

Key considerations

13-YARN

Website: www.13yarn.org.au

Hotline: 13 92 76

Confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander crisis supporter.

All states

Available 24/7, for First Nations people only

Support Act

Website: www.supportact.org.au

Hotline: 1800 959 500

Free, confidential service to provide help with mental health and wellbeing.

All states

Available 24/7, for First Nations people only

Yarning SafeNStrong

Website: www.vahs.org.au

Culturally suitable counselors to yarn safely, no matter how big or small the challenge. Offer support with social and emotional well-being, financial well-being, medical support including COVID-19 testing, drug and alcohol counseling and rehab services.

All states

Available 24/7, for First Nations people only

Mental Health

Name of service	Access	Description	Availability by state	Key considerations
Mental Health Nursing Service	Website: www.healthability.org.au Hotline: 1300 003 509	General phone counselling.	All states	Free
Beyond Blue	Website: www.beyondblue.org.au Hotline: 1300 22 4636 Webchat, Email (within 24 hours)	Provides free counselling services for support, with a mental health line counsellor.	All states	Available 24/7, free
Lifeline	Website: www.lifeline.org.au/ Hotline: 13 11 14	Provides short-term support for people feeling overwhelmed or having difficulty coping or staying safe. Confidential one-on-one support with a trained Lifeline telephone crisis supporter.	All states	Available 24/7, free
Kids Helpline	Website: www.kidshelpline.com.au/ Hotline:1800 55 1800 Email: counsellor@kidshelpline.com.au Webchat: https://kidshelpline.com.au	Confidential online and phone counselling service for young people by qualified counsellors.	All states	Free, available to people aged 5-25 years only
Suicide Call Back Service	Website: https://www.suicidecallbackservice.org.au/ Hotline: 1300 659 467 After-hours online counselling (video or online chat): https://www.suicidecallbackservice.org.au	Free professional telephone or online counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.	All states	Available 24/7, free. Only available to people living in Australia aged 15 years and older (18 years for video chat).
OCD & Anxiety Helpline	Website: https://arcvic.org.au/ Hotline – 1300 269 438 or 03 9830 0533	Trained volunteers will provide support, information and referral to people with anxiety disorders and their families and carers, and mental health care providers.	All states	Free, available Monday - Friday 10AM - 8:30PM

Pharmacy

Name of service	Access	Description	Availability by state	Key considerations
Chemist Warehouse Supercare 24 Hour Chemist	Website: www.chemistwarehouse.com.au	Offer 24-hour access to a pharmacist for advice, supply of medicines and dispensing of prescriptions. An onsite nurse is also available.	VIC	Only in Victoria - Nursing services are free, available every night between 6-10pm.

Search Engine

Name of service	Access	Description	Availability by state	Key considerations
Healthdirect	Website: www.healthdirect.gov.au	Health service search engine, filter out services that are open at the time you need help.	All states	Click ‘Preferences’>click ‘Open now’.
HotDoc	Website: www.hotdoc.com.au	Health service search engine, filter out services that are open at the time you need help.	All states	Ensure the ‘Open after 6pm’ option is chosen. Smart phone app also available.
Pharmacy Guild of Australia - Pharmacy Finder	Website: www.findapharmacy.com.au/	Provide map-guided links to nearest pharmacy.	All states except NT	Search for postcode/suburb name > select type of service needed> click ‘Find Pharmacy’ > filter ‘Extended hours’

Name of service

Access

Description

Availability by state

Key considerations

Healthdirect

Website: www.healthdirect.gov.au

Health service search engine, filter out services that are open at the time you need help.

All states

Click ‘Preferences’>click ‘Open now’.

HotDoc

Website: www.hotdoc.com.au

Health service search engine, filter out services that are open at the time you need help.

All states

Ensure the ‘Open after 6pm’ option is chosen.

Smart phone app also available.

Pharmacy Guild of Australia - Pharmacy Finder

Website: www.findapharmacy.com.au/

Provide map-guided links to nearest pharmacy.

All states except NT

Search for postcode/suburb name > select type of service needed> click ‘Find Pharmacy’ > filter ‘Extended hours’

Registered Nurse

Name of service	Access	Description	Availability by state	Key considerations
Nurse on call	Website: https://www.healthdirect.gov.au Hotline: 1300 60 60 24	Hotlines can be used to get health advice from a registered nurse.	VIC	Free and available 27/4
13-Health	Hotline: 13 43 25 84	Hotlines can be used to get health advice from a registered nurse.	QLD
Health direct	Hotline: 1800 022 222	Hotlines can be used to get health advice from a registered nurse.	Other states

Grief & loss

Name of service	Access	Description	Availability by state	Key considerations
The Compassionate Friend of Australia	Website: https://tcfa.org.au/ Hotline: 1300 064 068 (National) See website for state-specific hotline	Dedicated to supporting grieving parents, siblings and grandparents in the event of the death of a child – of any age or from any cause.	All states	Available 24/7, free
GriefLine	Website: http://griefline.org.au/ Hotline: 9935 7400 (Melbourne only) 1300 845 745 (National line)	A free confidential telephone counseling service providing support to members of the public who have experienced a significant loss	All states but VIC has more availability	Melbourne hotline operates 7 days a week 12PM–3AM. National hotline operates 8AM-8PM Monday to Friday AEST.

Name of service

Access

Description

Availability by state

Key considerations

The Compassionate Friend of Australia

Website:

https://tcfa.org.au/ Hotline:

1300 064 068 (National)

See website for state-specific hotline

Dedicated to supporting grieving parents, siblings and grandparents in the event of the death of a child – of any age or from any cause.

All states

Available 24/7, free

GriefLine

Website:

http://griefline.org.au/

Hotline:

9935 7400

(Melbourne only)

1300 845 745

(National line)

A free confidential telephone counseling service providing support to members of the public who have experienced a significant loss

All states but VIC has more availability

Melbourne hotline operates 7 days a week 12PM–3AM.

National hotline operates 8AM-8PM Monday to Friday AEST.

Sexual assault

Name of service	Access	Description	Availability by state	Key considerations
Sexual Assault Crisis Line (SACL)	Website: https://www.thewomens.org.au Hotline: 1800 806 292 or 8345 3495 Email: ahcasa@thewomens.org.au	After-hours crisis counseling and support for people who have experienced sexual assault, including adult survivors of childhood sexual assault.	All states	Available 24/7, free
Centre Against Sexual Assault (CASA) House	Website: http://www.casahouse.com.au Hotline: 03 9635 3610 Email: casa@thewomens.org.auWebsite	After-hours crisis counseling and support for people who have experienced sexual assault, including adult survivors of childhood sexual assault.	All states	Available 24/7, free
MensLine Australia	Website: https://mensline.org.au/ Hotline: 1300 789 978	Telephone and online counseling service offering support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationship, stress and wellbeing.	All states	A focused session lasting for up to thirty minutes, for men only

Name of service

Access

Description

Availability by state

Key considerations

Sexual Assault Crisis Line (SACL)

Website:

https://www.thewomens.org.au

Hotline:

1800 806 292 or 8345 3495

Email: ahcasa@thewomens.org.au

After-hours crisis counseling and support for people who have experienced sexual assault, including adult survivors of childhood sexual assault.

All states

Available 24/7, free

Centre Against Sexual Assault
(CASA) House

Website:

http://www.casahouse.com.au

Hotline:

03 9635 3610

Email:

casa@thewomens.org.auWebsite

After-hours crisis counseling and support for people who have experienced sexual assault, including adult survivors of childhood sexual assault.

All states

Available 24/7, free

MensLine Australia

Website:

https://mensline.org.au/

Hotline:

1300 789 978

Telephone and online counseling service offering support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationship, stress and wellbeing.

All states

A focused session lasting for up to thirty minutes, for men only

Alcohol & gambling

Name of service	Access	Description	Availability by state	Key considerations
DirectLine	Website: https://www.directline.org.au/ Hotline: 1800 888 236 Email: https://www.directline.org.au/contact-us (response within a day)	Telephone counseling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue, staffed by professional counselors.	VIC	Available 24/7, free only for Victorians.
Gamblers Help	Website: https://gamblershelp.com.au Hotline: 1800 858 858 Youthline:1800 262 376	Counselor service to assist Victorians to support people with gambling problems, family and friends close to them, and those just wanting to cut back or regain control.	VIC	Available 24/7, free only for Victorians Can request to be connected to a volunteer ex-gambler for peer-support.

Name of service

Access

Description

Availability by state

Key considerations

DirectLine

Website:

https://www.directline.org.au/

Hotline:

1800 888 236

Email: https://www.directline.org.au/contact-us (response within a day)

Telephone counseling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue, staffed by professional counselors.

VIC

Available 24/7, free only for Victorians.

Gamblers Help

Website:

https://gamblershelp.com.au

Hotline: 1800 858 858

Youthline:1800 262 376

Counselor service to assist Victorians to support people with gambling problems, family and friends close to them, and those just wanting to cut back or regain control.

VIC

Available 24/7, free only for Victorians

Can request to be connected to a volunteer ex-gambler for peer-support.

After hours services

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