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After hours services

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Dushyanthen, Kalla, Savira, Burns. 2022.

Emergency Services


Name of service
Access
Description
Availability by state
Key considerations
My Emergency DoctorWebsite:
www.myemergencydr.com
Hotline:
1800 123 633
Website:
click "CALL DOCTOR”
Provide medical institutions, health services and patients with on-demand access to expert emergency doctors via phone and video calls. Access online medical consultations in real-time.All StatesAvailable 24/7, but is not a replacement for 000.
Mon – Fri: 8:00am – 6:00pm: $250
All other times: $280
People residing in certain networks can receive free after-hour telehealth consultations.
After Hours - Mon - Sat: 7pm – 8am, Sunday and Public Holidays: 24hrs.

General Practitioners


Name of service
Access
Description
Availability by state
Key considerations
After hours GP helpline

Website: www.about.healthdirect.gov.au

Hotline: 1800 022 222
Pre-assessed by registered nurse. An after hours GP will contact via phone or video call.
All states
Potential for call back within 15 min - 1 hour, depending on the severity and urgency of issue. Video service with GP available.
National Home Doctor

Website: www.homedoctor.com.au/

Hotline – 13 SICK (13 74 25)


Doctors available to visit patients directly at home for acute/episodic conditions.
All except NT

Weekdays: from 6 -11pm ($45), 11pm-7am ($60)

Saturdays: from 12 noon

All day Sundays and public holidays.


Bulk bill available for all home visits for patients with a Medicare or Gold DVA card. Telehealth may incur a fee if GP does not subscribe to the National Home Doctor and/or if you have not attended a face-to-face visit in the past 12-months

GP Super Clinics
Website: www1.health.gov.au
All operate beyond 8-6pm weekdays and 9-12pm Sat. Ready access to pharmacy services.All states
Service may differ between clinics.

Remote & Rural Health


Name of service
Access
Description
Availability by state
Key considerations
Medical Chest

Website: www.flyingdoctor.org.au

Admin: 1300 624 378

Email: medicalchest@rfdswa.com.au


Website:www.flyingdoctor.org.au

Admin: 1300 624 378

Email: medicalchest@rfdsqld.com.au

Located throughout the state. Patients can be treated for a range of medical conditions: antibiotics for infections, pain relief prior to medical evacuation etc. Contain a variety of first aid items, medications and pain relief.
WA



QLD
Medical custodians are assigned in the area.
CareFlight

Website:

https://careflight.org

Hotline:

1300 655 855 (Australia)

Emergency and rescue services
Patient care and transport services
Air ambulance
International, domestic, NT, NSWAvailable 24/7

Aboriginal Health


Name of service
Access
Description
Availability by state
Key considerations
13-YARN

Website: www.13yarn.org.au

Hotline: 13 92 76
Confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander crisis supporter.
All states
Available 24/7, for First Nations people only
Support Act

Website: www.supportact.org.au

Hotline: 1800 959 500



Free, confidential service to provide help with mental health and wellbeing.
All states
Available 24/7, for First Nations people only
Yarning SafeNStrong
Website: www.vahs.org.au
Culturally suitable counselors to yarn safely, no matter how big or small the challenge. Offer support with social and emotional well-being, financial well-being, medical support including COVID-19 testing, drug and alcohol counseling and rehab services.
All states
Available 24/7, for First Nations people only

Mental Health


Name of service
Access
Description
Availability by state
Key considerations
Mental Health Nursing Service

Website: www.healthability.org.au

Hotline: 1300 003 509
General phone counselling.
All states
Free
Beyond Blue

Website: www.beyondblue.org.au

Hotline: 1300 22 4636

Webchat, Email (within 24 hours)

Provides free counselling services for support, with a mental health line counsellor.
All statesAvailable 24/7, free
Lifeline

Website: www.lifeline.org.au/

Hotline: 13 11 14


Provides short-term support for people feeling overwhelmed or having difficulty coping or staying safe. Confidential one-on-one support with a trained Lifeline telephone crisis supporter.

All states

Available 24/7, free

Kids Helpline

Website: www.kidshelpline.com.au/

Hotline:1800 55 1800

Email: counsellor@kidshelpline.com.au

Webchat: https://kidshelpline.com.au
Confidential online and phone counselling service for young people by qualified counsellors.

All states
Free, available to people aged 5-25 years only
Suicide Call Back Service

Website:

https://www.suicidecallbackservice.org.au/

Hotline: 1300 659 467

After-hours online counselling (video or online chat): https://www.suicidecallbackservice.org.au


Free professional telephone or online counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
All statesAvailable 24/7, free. Only available to people living in Australia aged 15 years and older (18 years for video chat).
OCD & Anxiety Helpline

Website: https://arcvic.org.au/

Hotline – 1300 269 438 or 03 9830 0533

Trained volunteers will provide support, information and referral to people with anxiety disorders and their families and carers, and mental health care providers.
All statesFree, available Monday - Friday 10AM - 8:30PM

Pharmacy


Name of service
Access
Description
Availability by state
Key considerations
Chemist Warehouse Supercare 24 Hour Chemist
Website: www.chemistwarehouse.com.au
Offer 24-hour access to a pharmacist for advice, supply of medicines and dispensing of prescriptions. An onsite nurse is also available.

VIC
Only in Victoria - Nursing services are free, available every night between 6-10pm.

Search Engine


Name of service
Access
Description
Availability by state
Key considerations
Healthdirect
Website: www.healthdirect.gov.au
Health service search engine, filter out services that are open at the time you need help.

All states
Click ‘Preferences’>click ‘Open now’.
HotDoc

Website: www.hotdoc.com.au
Health service search engine, filter out services that are open at the time you need help.
All states

Ensure the ‘Open after 6pm’ option is chosen.

Smart phone app also available.


Pharmacy Guild of Australia - Pharmacy Finder
Website: www.findapharmacy.com.au/
Provide map-guided links to nearest pharmacy.

All states except NT
Search for postcode/suburb name > select type of service needed> click ‘Find Pharmacy’ > filter ‘Extended hours’

Registered Nurse


Name of service
Access
Description
Availability by state
Key considerations
Nurse on call

Website: https://www.healthdirect.gov.au

Hotline: 1300 60 60 24
Hotlines can be used to get health advice from a registered nurse.

VIC
Free and available 27/4
13-HealthHotline: 13 43 25 84
Hotlines can be used to get health advice from a registered nurse.
QLD

Health direct
Hotline: 1800 022 222
Hotlines can be used to get health advice from a registered nurse.Other states

Grief & loss


Name of service
Access
Description
Availability by state
Key considerations
The Compassionate Friend of Australia

Website:

https://tcfa.org.au/ Hotline:

1300 064 068 (National)

See website for state-specific hotline

Dedicated to supporting grieving parents, siblings and grandparents in the event of the death of a child – of any age or from any cause.
All statesAvailable 24/7, free
GriefLine

Website:

http://griefline.org.au/

Hotline:

9935 7400

(Melbourne only)

1300 845 745

(National line)

A free confidential telephone counseling service providing support to members of the public who have experienced a significant loss
All states but VIC has more availability

Melbourne hotline operates 7 days a week 12PM–3AM.


National hotline operates 8AM-8PM Monday to Friday AEST.

Sexual assault


Name of service
Access
Description
Availability by state
Key considerations
Sexual Assault Crisis Line (SACL)

Website:

https://www.thewomens.org.au

Hotline:

1800 806 292 or 8345 3495

Email: ahcasa@thewomens.org.au

After-hours crisis counseling and support for people who have experienced sexual assault, including adult survivors of childhood sexual assault.
All statesAvailable 24/7, free
Centre Against Sexual Assault
(CASA) House

Website:

http://www.casahouse.com.au

Hotline:

03 9635 3610

Email:

casa@thewomens.org.auWebsite

After-hours crisis counseling and support for people who have experienced sexual assault, including adult survivors of childhood sexual assault.
All statesAvailable 24/7, free
MensLine Australia

Website:

https://mensline.org.au/

Hotline:

1300 789 978


Telephone and online counseling service offering support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationship, stress and wellbeing.
All statesA focused session lasting for up to thirty minutes, for men only

Alcohol & gambling


Name of service
Access
Description
Availability by state
Key considerations
DirectLine

Website:

https://www.directline.org.au/

Hotline:

1800 888 236

Email: https://www.directline.org.au/contact-us (response within a day)


Telephone counseling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue, staffed by professional counselors.
VICAvailable 24/7, free only for Victorians.
Gamblers Help

Website:

https://gamblershelp.com.au

Hotline: 1800 858 858

Youthline:1800 262 376


Counselor service to assist Victorians to support people with gambling problems, family and friends close to them, and those just wanting to cut back or regain control.
VIC

Available 24/7, free only for Victorians


Can request to be connected to a volunteer ex-gambler for peer-support.