After hours services
Sathana Dushyanthen
Created on October 6, 2022
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Transcript
Emergency Services
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
My Emergency Doctor | Website: www.myemergencydr.com Hotline: 1800 123 633 Website: click "CALL DOCTOR” | Provide medical institutions, health services and patients with on-demand access to expert emergency doctors via phone and video calls. Access online medical consultations in real-time. | All States | Available 24/7, but is not a replacement for 000. Mon – Fri: 8:00am – 6:00pm: $250 All other times: $280 People residing in certain networks can receive free after-hour telehealth consultations. After Hours - Mon - Sat: 7pm – 8am, Sunday and Public Holidays: 24hrs. |
General Practitioners
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
After hours GP helpline | Website: www.about.healthdirect.gov.au Hotline: 1800 022 222 | Pre-assessed by registered nurse. An after hours GP will contact via phone or video call. | All states | Potential for call back within 15 min - 1 hour, depending on the severity and urgency of issue. Video service with GP available. |
National Home Doctor | Website: www.homedoctor.com.au/ Hotline – 13 SICK (13 74 25) | Doctors available to visit patients directly at home for acute/episodic conditions. | All except NT | Weekdays: from 6 -11pm ($45), 11pm-7am ($60) Saturdays: from 12 noon All day Sundays and public holidays. Bulk bill available for all home visits for patients with a Medicare or Gold DVA card. Telehealth may incur a fee if GP does not subscribe to the National Home Doctor and/or if you have not attended a face-to-face visit in the past 12-months |
GP Super Clinics | Website: www1.health.gov.au | All operate beyond 8-6pm weekdays and 9-12pm Sat. Ready access to pharmacy services. | All states | Service may differ between clinics. |
Remote & Rural Health
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
Medical Chest | Website: www.flyingdoctor.org.au Admin: 1300 624 378 Email: medicalchest@rfdswa.com.au Website:www.flyingdoctor.org.au Admin: 1300 624 378 Email: medicalchest@rfdsqld.com.au | Located throughout the state. Patients can be treated for a range of medical conditions: antibiotics for infections, pain relief prior to medical evacuation etc. Contain a variety of first aid items, medications and pain relief. | WA QLD | Medical custodians are assigned in the area. |
CareFlight | Website: Hotline: 1300 655 855 (Australia) | Emergency and rescue services Patient care and transport services Air ambulance | International, domestic, NT, NSW | Available 24/7 |
Aboriginal Health
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
13-YARN | Website: www.13yarn.org.au Hotline: 13 92 76 | Confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander crisis supporter. | All states | Available 24/7, for First Nations people only |
Support Act | Website: www.supportact.org.au Hotline: 1800 959 500 | Free, confidential service to provide help with mental health and wellbeing. | All states | Available 24/7, for First Nations people only |
Yarning SafeNStrong | Website: www.vahs.org.au | Culturally suitable counselors to yarn safely, no matter how big or small the challenge. Offer support with social and emotional well-being, financial well-being, medical support including COVID-19 testing, drug and alcohol counseling and rehab services. | All states | Available 24/7, for First Nations people only |
Mental Health
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
Mental Health Nursing Service | Website: www.healthability.org.au Hotline: 1300 003 509 | General phone counselling. | All states | Free |
Beyond Blue | Website: www.beyondblue.org.au Hotline: 1300 22 4636 Webchat, Email (within 24 hours) | Provides free counselling services for support, with a mental health line counsellor. | All states | Available 24/7, free |
Lifeline | Website: www.lifeline.org.au/ Hotline: 13 11 14 | Provides short-term support for people feeling overwhelmed or having difficulty coping or staying safe. Confidential one-on-one support with a trained Lifeline telephone crisis supporter. | All states | Available 24/7, free |
Kids Helpline | Website: www.kidshelpline.com.au/ Hotline:1800 55 1800 Email: counsellor@kidshelpline.com.au Webchat: https://kidshelpline.com.au | Confidential online and phone counselling service for young people by qualified counsellors. | All states | Free, available to people aged 5-25 years only |
Suicide Call Back Service | Website: https://www.suicidecallbackservice.org.au/ Hotline: 1300 659 467 After-hours online counselling (video or online chat): https://www.suicidecallbackservice.org.au | Free professional telephone or online counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues. | All states | Available 24/7, free. Only available to people living in Australia aged 15 years and older (18 years for video chat). |
OCD & Anxiety Helpline | Website: https://arcvic.org.au/ Hotline – 1300 269 438 or 03 9830 0533 | Trained volunteers will provide support, information and referral to people with anxiety disorders and their families and carers, and mental health care providers. | All states | Free, available Monday - Friday 10AM - 8:30PM |
Pharmacy
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
Chemist Warehouse Supercare 24 Hour Chemist | Website: www.chemistwarehouse.com.au | Offer 24-hour access to a pharmacist for advice, supply of medicines and dispensing of prescriptions. An onsite nurse is also available. | VIC | Only in Victoria - Nursing services are free, available every night between 6-10pm. |
Search Engine
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
Healthdirect | Website: www.healthdirect.gov.au | Health service search engine, filter out services that are open at the time you need help. | All states | Click ‘Preferences’>click ‘Open now’. |
HotDoc | Website: www.hotdoc.com.au | Health service search engine, filter out services that are open at the time you need help. | All states | Ensure the ‘Open after 6pm’ option is chosen. Smart phone app also available. |
Pharmacy Guild of Australia - Pharmacy Finder | Website: www.findapharmacy.com.au/ | Provide map-guided links to nearest pharmacy. | All states except NT | Search for postcode/suburb name > select type of service needed> click ‘Find Pharmacy’ > filter ‘Extended hours’ |
Registered Nurse
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
Nurse on call | Website: https://www.healthdirect.gov.au Hotline: 1300 60 60 24 | Hotlines can be used to get health advice from a registered nurse. | VIC | Free and available 27/4 |
13-Health | Hotline: 13 43 25 84 | Hotlines can be used to get health advice from a registered nurse. | QLD | |
Health direct | Hotline: 1800 022 222 | Hotlines can be used to get health advice from a registered nurse. | Other states |
Grief & loss
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
The Compassionate Friend of Australia | Website: https://tcfa.org.au/ Hotline: 1300 064 068 (National) See website for state-specific hotline | Dedicated to supporting grieving parents, siblings and grandparents in the event of the death of a child – of any age or from any cause. | All states | Available 24/7, free |
GriefLine | Website: Hotline: 9935 7400 (Melbourne only) 1300 845 745 (National line) | A free confidential telephone counseling service providing support to members of the public who have experienced a significant loss | All states but VIC has more availability | Melbourne hotline operates 7 days a week 12PM–3AM. National hotline operates 8AM-8PM Monday to Friday AEST. |
Sexual assault
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
Sexual Assault Crisis Line (SACL) | Website: Hotline: 1800 806 292 or 8345 3495 Email: ahcasa@thewomens.org.au | After-hours crisis counseling and support for people who have experienced sexual assault, including adult survivors of childhood sexual assault. | All states | Available 24/7, free |
Centre Against Sexual Assault (CASA) House | Website: Hotline: 03 9635 3610 Email: casa@thewomens.org.auWebsite | After-hours crisis counseling and support for people who have experienced sexual assault, including adult survivors of childhood sexual assault. | All states | Available 24/7, free |
MensLine Australia | Website: Hotline: 1300 789 978 | Telephone and online counseling service offering support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationship, stress and wellbeing. | All states | A focused session lasting for up to thirty minutes, for men only |
Alcohol & gambling
Name of service | Access | Description | Availability by state | Key considerations |
---|---|---|---|---|
DirectLine | Website: https://www.directline.org.au/ Hotline: 1800 888 236 Email: https://www.directline.org.au/contact-us (response within a day) | Telephone counseling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue, staffed by professional counselors. | VIC | Available 24/7, free only for Victorians. |
Gamblers Help | Website: Hotline: 1800 858 858 Youthline:1800 262 376 | Counselor service to assist Victorians to support people with gambling problems, family and friends close to them, and those just wanting to cut back or regain control. | VIC | Available 24/7, free only for Victorians Can request to be connected to a volunteer ex-gambler for peer-support. |