After hours services

After hours services

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Dushyanthen, Kalla, Savira, Burns. 2022.

Emergency Services Name of service AccessDescriptionAvailability by stateKey considerationsMy Emergency DoctorWebsite:www.myemergencydr.com Hotline:1800 123 633Website:click "CALL DOCTOR”Provide medical institutions, health services and patients with on-demand access to expert emergency doctors via phone and video calls. Access online medical consultations in real-time.All StatesAvailable 24/7, but is not a replacement for 000.Mon – Fri: 8:00am – 6:00pm: $250All other times: $280People residing in certain networks can receive free after-hour telehealth consultations. After Hours - Mon - Sat: 7pm – 8am, Sunday and Public Holidays: 24hrs.

General Practitioners Name of service AccessDescriptionAvailability by stateKey considerationsAfter hours GP helplineWebsite: www.about.healthdirect.gov.au Hotline: 1800 022 222Pre-assessed by registered nurse. An after hours GP will contact via phone or video call.All statesPotential for call back within 15 min - 1 hour, depending on the severity and urgency of issue. Video service with GP available.National Home DoctorWebsite: www.homedoctor.com.au/ Hotline – 13 SICK (13 74 25) Doctors available to visit patients directly at home for acute/episodic conditions.All except NTWeekdays: from 6 -11pm ($45), 11pm-7am ($60) Saturdays: from 12 noon All day Sundays and public holidays. Bulk bill available for all home visits for patients with a Medicare or Gold DVA card. Telehealth may incur a fee if GP does not subscribe to the National Home Doctor and/or if you have not attended a face-to-face visit in the past 12-months GP Super ClinicsWebsite: www1.health.gov.auAll operate beyond 8-6pm weekdays and 9-12pm Sat. Ready access to pharmacy services.All statesService may differ between clinics.

Remote & Rural Health Name of service AccessDescriptionAvailability by stateKey considerationsMedical ChestWebsite: www.flyingdoctor.org.au Admin: 1300 624 378 Email: medicalchest@rfdswa.com.au Website:www.flyingdoctor.org.au Admin: 1300 624 378 Email: medicalchest@rfdsqld.com.au Located throughout the state. Patients can be treated for a range of medical conditions: antibiotics for infections, pain relief prior to medical evacuation etc. Contain a variety of first aid items, medications and pain relief.WAQLDMedical custodians are assigned in the area.CareFlightWebsite: https://careflight.org Hotline: 1300 655 855 (Australia) Emergency and rescue servicesPatient care and transport services Air ambulanceInternational, domestic, NT, NSWAvailable 24/7

Aboriginal Health Name of service AccessDescriptionAvailability by stateKey considerations13-YARNWebsite: www.13yarn.org.au Hotline: 13 92 76Confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander crisis supporter.All statesAvailable 24/7, for First Nations people onlySupport ActWebsite: www.supportact.org.au Hotline: 1800 959 500 Free, confidential service to provide help with mental health and wellbeing.All statesAvailable 24/7, for First Nations people onlyYarning SafeNStrongWebsite: www.vahs.org.auCulturally suitable counselors to yarn safely, no matter how big or small the challenge. Offer support with social and emotional well-being, financial well-being, medical support including COVID-19 testing, drug and alcohol counseling and rehab services.All statesAvailable 24/7, for First Nations people only

Mental Health Name of service AccessDescriptionAvailability by stateKey considerationsMental Health Nursing ServiceWebsite: www.healthability.org.au Hotline: 1300 003 509General phone counselling.All statesFreeBeyond BlueWebsite: www.beyondblue.org.au Hotline: 1300 22 4636 Webchat, Email (within 24 hours)Provides free counselling services for support, with a mental health line counsellor.All statesAvailable 24/7, freeLifelineWebsite: www.lifeline.org.au/ Hotline: 13 11 14 Provides short-term support for people feeling overwhelmed or having difficulty coping or staying safe. Confidential one-on-one support with a trained Lifeline telephone crisis supporter.All statesAvailable 24/7, freeKids HelplineWebsite: www.kidshelpline.com.au/ Hotline:1800 55 1800 Email: counsellor@kidshelpline.com.au Webchat: https://kidshelpline.com.auConfidential online and phone counselling service for young people by qualified counsellors.All statesFree, available to people aged 5-25 years onlySuicide Call Back ServiceWebsite: https://www.suicidecallbackservice.org.au/ Hotline: 1300 659 467 After-hours online counselling (video or online chat): https://www.suicidecallbackservice.org.au Free professional telephone or online counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.All statesAvailable 24/7, free. Only available to people living in Australia aged 15 years and older (18 years for video chat).OCD & Anxiety HelplineWebsite: https://arcvic.org.au/ Hotline – 1300 269 438 or 03 9830 0533 Trained volunteers will provide support, information and referral to people with anxiety disorders and their families and carers, and mental health care providers.All statesFree, available Monday - Friday 10AM - 8:30PM

Pharmacy Name of service AccessDescriptionAvailability by stateKey considerationsChemist Warehouse Supercare 24 Hour ChemistWebsite: www.chemistwarehouse.com.auOffer 24-hour access to a pharmacist for advice, supply of medicines and dispensing of prescriptions. An onsite nurse is also available.VICOnly in Victoria - Nursing services are free, available every night between 6-10pm.

Search Engine Name of service AccessDescriptionAvailability by stateKey considerationsHealthdirectWebsite: www.healthdirect.gov.auHealth service search engine, filter out services that are open at the time you need help.All statesClick ‘Preferences’>click ‘Open now’.HotDocWebsite: www.hotdoc.com.auHealth service search engine, filter out services that are open at the time you need help.All statesEnsure the ‘Open after 6pm’ option is chosen. Smart phone app also available. Pharmacy Guild of Australia - Pharmacy FinderWebsite: www.findapharmacy.com.au/Provide map-guided links to nearest pharmacy.All states except NTSearch for postcode/suburb name > select type of service needed> click ‘Find Pharmacy’ > filter ‘Extended hours’

Registered Nurse Name of service AccessDescriptionAvailability by stateKey considerationsNurse on callWebsite: https://www.healthdirect.gov.au Hotline: 1300 60 60 24Hotlines can be used to get health advice from a registered nurse.VICFree and available 27/413-HealthHotline: 13 43 25 84Hotlines can be used to get health advice from a registered nurse.QLDHealth directHotline: 1800 022 222Hotlines can be used to get health advice from a registered nurse.Other states

Grief & loss Name of service AccessDescriptionAvailability by stateKey considerationsThe Compassionate Friend of AustraliaWebsite: https://tcfa.org.au/ Hotline: 1300 064 068 (National) See website for state-specific hotline Dedicated to supporting grieving parents, siblings and grandparents in the event of the death of a child – of any age or from any cause.All statesAvailable 24/7, free GriefLineWebsite: http://griefline.org.au/ Hotline: 9935 7400 (Melbourne only) 1300 845 745 (National line) A free confidential telephone counseling service providing support to members of the public who have experienced a significant lossAll states but VIC has more availability Melbourne hotline operates 7 days a week 12PM–3AM. National hotline operates 8AM-8PM Monday to Friday AEST.

Sexual assault Name of service AccessDescriptionAvailability by stateKey considerationsSexual Assault Crisis Line (SACL)Website: https://www.thewomens.org.au Hotline: 1800 806 292 or 8345 3495 Email: ahcasa@thewomens.org.au After-hours crisis counseling and support for people who have experienced sexual assault, including adult survivors of childhood sexual assault.All statesAvailable 24/7, freeCentre Against Sexual Assault(CASA) House Website: http://www.casahouse.com.au Hotline: 03 9635 3610 Email: casa@thewomens.org.auWebsite After-hours crisis counseling and support for people who have experienced sexual assault, including adult survivors of childhood sexual assault.All statesAvailable 24/7, freeMensLine AustraliaWebsite: https://mensline.org.au/ Hotline: 1300 789 978 Telephone and online counseling service offering support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationship, stress and wellbeing.All statesA focused session lasting for up to thirty minutes, for men only

Alcohol & gambling Name of service AccessDescriptionAvailability by stateKey considerationsDirectLineWebsite: https://www.directline.org.au/ Hotline: 1800 888 236 Email: https://www.directline.org.au/contact-us (response within a day) Telephone counseling, information and referral service for anyone in Victoria wishing to discuss an alcohol or drug-related issue, staffed by professional counselors.VICAvailable 24/7, free only for Victorians.Gamblers HelpWebsite: https://gamblershelp.com.au Hotline: 1800 858 858 Youthline:1800 262 376 Counselor service to assist Victorians to support people with gambling problems, family and friends close to them, and those just wanting to cut back or regain control.VICAvailable 24/7, free only for Victorians Can request to be connected to a volunteer ex-gambler for peer-support.