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Emotional Intelligence - Improving Your Self-Control
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Emotional Intelligence - Improving Your Self-Control

QUESTION 01

Self-control involves regulating your behavior and the ability to resist certain emotions or temptations at the moment. Is this true or false?

True.

False.

Feedback

Self-control involves regulating your behavior and the ability to resist certain emotions or temptations at the moment. Self-control is an essential skill for an individual; during specific scenarios such as conflict resolution, a manager needs to stay in control of their emotions.

QUESTION 02

How many steps are there you should follow to improve your self–control?

4

5

3

FEEDBACK

There are three steps you should follow to improve your self-control.

QUESTION 03

Which study is the classic example associated with the attraction of your temptations?

The Marshmallow study - 1972.

Festinger and Carlsmith's – Cognitive dissonance - 1959.

Stanley Milgram Social Psychological – 1960.

FEEDBACK

A classic example of this was the Stanford marshmallow study back in nineteen seventy-two, where children sat in front of a marshmallow. They were informed they could have the marshmallow at any point; however, if they exercised self-control, they could have the marshmallow and a further treat on top. A follow-up to the study showed that the children who delayed gratification did better in emotional situations and performed better in tests at school.

QUESTION 04

What is the second point you should consider regarding Emotional Intelligence - improving your self-control?

Plan and ensure you have a backup plan.

When you make a plan, encourage yourself to stick to it.

Consciously resist your temptations.

FEEDBACK

When you make serious plans, whether at work or in your personal life, stick with them; otherwise, you will decrease your self-control.

QUESTION 05

Select the word you think completes the sentence below.

Wrong.

Correct.

Right.

Think of various work scenarios that could go ____, and make plans for each one, and then if this particular thing was to go ___, you are prepared for the outcome.

FEEDBACK

Be aware that when you handle issues and concerns, you show professionalism and ability to deal with all types of customers in various situations.

CONGRATULATIONS!

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CONGRATULATIONS!

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