PRESENTATION ITPAP-ITPMS

Start

ITPMS AND IT-PAP

DEPARTMENT OF INFORMATION TECHNOLOGYUNIVERSAL LEAF PHILIPPINES INC.

TABLET USAGE

5.

Topic

IT ASSETS

ACCEPTABLE USE

ACCOUNT ADMINISTRATION

ITPMS

4.

3.

2.

1.

IT Project Management System

01

DOCUMENTATION

PLAN

MONITOR

MANAGE

An in-house developed system that helps to manage, communicate and efficiently monitor the progress of the projects and requests to IT Department.

WHAT IS ITPMS?

IT Project Management System

01. ITPMS

Monitor service request for proper filling

All requests is handled properly

Ensure proper support to each user

OBJECTIVE

01. ITPMS

01. ITPMS

TECHNICAL RELATED REQUEST

SOFTWARE RELATED REQUEST

A formal way of asking a support team to do something or an authorization for additional work which is obtained through customer-client negotiation

WHAT IS IT REQUEST?

IT REQUEST

01. ITPMS

IT Requests that are related to any of the ULPI modules access, software developmet and data.

SOFTWARE RELATED REQUEST

IT Requests that are related to any of the IT Technical process of ULPI.

TECHNICAL RELATED REQUEST

01. ITPMS

I was assigned to have a research about new technologies on growing a tobacco seeds. I need internet to perform my job. What request type should I use?

SO HOW DOES IT WORK?

01. ITPMS

Approval of the IT Request

Approve

Create an IT Request

Create

IT QA team runs a quality check

Quality Check

IT-Incharge perform the IT Request

Perform

How ITPMS works?

01. ITPMS

How ITPMS works?

Deployment of the IT Request

Deploy

Closure of the IT Request

Acknowledge

Requestor perform a User Testing with the IT QA Team

User Test

My IT request is ready for User Testing for me to test it. Should I contact the IT Manager?

My workmate needs an access to a specific module/form. I need to create a User Access Request for him and have it approved by?

NO NEW IT REQUISITION

NO IT SUPPORT

UNACKNOWLEDGED IT REQUEST TICKET

NO IT REQUEST TICKET

REMEMBER!

01. ITPMS

Let's have a short quiz!

01. ITPMS

Q1

A. IT Project Manager System B. IT Projection Management System C. IT Project Management System D. IT Projector Managing System

What does ITPMS stands for?

01. ITPMS

Q2

A. True B. False

It is not mandatory to seek Manager's approval for all IT Request

01. ITPMS

Q3

A. User Testing B. Deployment C. User Acceptane D. Creating Request

It is the process of checking whether the requirement was met. This is performed with the users

01. ITPMS

Q4

A. Network Account B. Data Extraction C. Computer Troubleshooting /Formatting/Set up D. A and C

Which of the following are Technical Related Requests?

01. ITPMS

Q5

A. True B. False

It is required to conduct User Testing before the deployment of IT Request.

01. ITPMS

Q6

A. Requestor B. Immediate Manager C. Business Process Owner D. None of the above

Internet Access must be requested in ITPMS and duly approved by?

01. ITPMS

Q7

A. Requestor’s Superior B. Business Process Owner C. IT Department Assessors D. All of the above

System Enhancement must be requested through ITPMS and duly approved first by a ______?

01. ITPMS

Q8

A. New Project B. System Enhancement C. System Maintenance/Bug D. None of the above

In what type of requests is not related to revising existing systems and forms?

01. ITPMS

Q9

A. True B. False

User access requests will approve first by the superior of the user to grant.

01. ITPMS

Q10

A. True B. False

For approval requests can be reverted back to requestor for editing.

01. ITPMS

Q11

A. True B. False

Requestor can create new requests even with unacknowledged requests.

01. ITPMS

Account Administration and Acceptable Use

02

Prerequisite Account

Termination, Retention and Penalties

Termination, Retention and Penalties

Requires UAPM registration and IT Request

Registered on the ULIIS Administration Module

Application Systems

What are the different accounts?

Professionally and Courteously

Requires IT Requests

Registered to US exchange server

Email

Termination, Retention and Penalties

Requires IT Request

Registered to IT Internet group

Internet

Termination, Retention and Penalties

Requires IT Request

Registered to Active Directory

Network

02. Account Administration and Acceptable Usage

Every accout needs to be requested in ITPMS and has designated approvers based on the employee level.

Who are the approvers?

01. ITPMS

I am a non-regular employee and will be laid-off this August. Will my access rights deactivate permanently?

My employee separation will be effective on September 25. When will my Network and Email Accounts deactivate?

IT Asset

03

Fixed computer equipments like

• Portable Computers
• Processing Peripherals
• Storage Media
• Software
• Databases and data stores
• Audio Visual
• Netwrok Infrastructure

What are the IT Assets?

IT ASSETS

03. IT Asset

LIST OF IT ASSETASSIGNEE'S SIGNATURESUPERIOR'S SIGNATUREIT IN-CHARGE'S SIGNATURE

Borrower

Return

Accountability

BORROWER

RETURN

ACCOUNTABILITY

IT ASSETS FORM

03. IT Asset

03. IT Asset

03. IT Asset

03. IT Asset

My IT Asset needs a repair. What should I do?

Final Decision

No

Yes

No

Yes

Investigation

Incident report

For Disposal

IT Technical Engineer

Assignee

Working?

Supplier

Under warranty?

Request in ITPMS

03. IT Assets

Final Decision

Investigation

Legal and HR departments

Report to IT Technical Engr.

Incident/Police Report

05

04

03

02

01

My IT Asset is Lost or Stolen. What is the first thing to do?

03. IT Assets

"I am accountable to my respective accounts"

Change password every 90 days or 3 months

Password Sharing is prohibited

Do not write passwords on papers and stick on your IT assets

Change password upon first successful login

02. Account Administration and Acceptable Usage

Minimum of 10 characters

Differ from the previously used password by at least 6 characters.

Contain at least one symbol (such as * & $ % ! . ) or a space

Password must:

Contain at least one numeric character

Contain both upper and lower case alphabetic characters

Be one of 8 previous passwords

Contain obvious references to well-known personal names (cars, pets, sports teams, etc.)

Contain all, part, or a variation of the user or account ID

Password shall not :

Consist of variations of previous passwords

What's a good password?

02. Account Administration and Acceptable Usage

@witngAl3

sa ilalim ng buwan

iSang LingGon6 pAgib!g

01311998Dela Cruz

YOULL BE SAFE HER3

Password Sharing

Use for recreational of personal use

Threatening, harassing or bullying others

Selling or advertising of goods and services through email

Open email file attachments received from untrusted senders

Forge, use a false identity or anonymously send emails

Exchanges of email, electronic chain letters or junk email

Read personal or confidential email without permission

Use other email account to send emails

Now that I have the Accounts and IT Assets? What are the prohibitions?

03. Acceptable Usage

Disclosure of confidential information

Violation of Software Licensing Agreement

Conduct that would institute to or encourage a criminal offense, violates any regulations or national laws

Propagating any computer viruses

Downloading media through P2P software

Use to Gaming

Use to Social Media

Use to Pornography

Downloading software without consent to IT

Now that I have the Accounts and IT Assets? What are the prohibitions?

03. Account Administration and Acceptable Usage

Failure to comply with this policy and procedure may result in sanctions relating to the individual’s use of IT assets, and individual’s violations or any combination of these depending on the seriousness or gravity of the offense

Is there any penalty

03. Penalties

QUIZ CONTINUATION!

01. ITPMS

Q12

A. Laptops B. USB / Flashdrive C. Tablets D. None of the above

All are considered as IT Assets except for

03. IT-PAP QUIZ

Q13

A. True B. False

Disclosure of confidential information is not a violation of this policy.

03. IT-PAP QUIZ

Q14

A. Use to harass or threaten other individuals B. Using other’s email account to send an email C. Downloading “The Amazing Spiderman : The Movie” D. None of the above

Which of the following statement is not prohibited when using IT Assets and Account?

03. IT-PAP QUIZ

Q15

A. True B. False

Employee can be terminated if violation of the prohibitions are observed.

03. IT-PAP QUIZ

Q16

A. True B. False

The use of the company’s internet resources is intended to facilitate the timely and efficient performance of the ULPI’s business demands and requirements.

03. IT-PAP QUIZ

Q17

A. Downloading of media through P2P software such as torrent, Internet Download Manager (IDM) and etc. B. Propagating any virus, worm, Trojan horse, trap-door, or back-door program code. C. Use of internet access to any pornographic, gaming, social networking. D. None of the above

Which of the following statements is not included on the prohibitions of this policy?

03. IT-PAP QUIZ

Q18

A. Written warning B. 3 days suspension C. Termination D. None of the above

What is the penalty when heavy violations is committed by employees?

03. IT-PAP QUIZ

Q19

A. True B. False

It is okay to release or disseminate ULPI information through internet, except to those persons authorized to release such information.

03. IT-PAP QUIZ

Q20

A. Report to IT department B. Create Data Extraction Request in ITPMS C. Create User Access Request in ITPMS D. None of the above

After the registration in UAPM, what is my next step to have my user access?

03. IT-PAP QUIZ

Q21

A. Yes B. No

My password tHinkerBh3ll has expired and need to be changed. Can I use BhellbUlaklak!n?

03. IT-PAP QUIZ

Q22

A. Returned Form B. Accountability Form C. Disposal Form D. Leave Form

_______________ is a form that contains IT Assets upon received and affixed signature of the employee.

03. IT-PAP QUIZ

Q23

A. Incident/Police Report B. Report to IT Technical Engineer C. Report to Legal and HR D. Report to ULPI Guard

First step to do when assigned IT Asset was lost or stolen?

03. IT-PAP QUIZ

Q24

A. Yes, since the IT Asset is accounted to the assignee B. No C. Based on the investigation and final decision

The assignee shall shoulder the full payment of the lost, stolen and/ or damaged item

03. IT-PAP QUIZ

Q25

A. Hey, Ma’am/Sir B. Good day, Ma’am/Sir C. Hello, Ma’am/Sir D. Dear Ma’am/Sir

Which one is inappropriate to use as greeting on email.

03. IT-PAP QUIZ

Q26

A. professionally and courteously B. properly and generously C. efficiently and candid D. respectfully and beautifully

It is expected that all email communications will be expressed __________ and __________ .

03. IT-PAP QUIZ

Q27

A. Use other people’s mail accounts to send emails B. Read other people’s emails sent to someone else, without their express permissionC. Initiate or propagate any provocative exchanges of email D. All of the above

Which of the following statements is prohibited when using email

03. IT-PAP QUIZ

Q28

A. True B. False

You can use company emails in selling and advertising of goods and services to others.

03. IT-PAP QUIZ

Q29

A. True B. False

You can open email file attachments received from unsolicited or untrusted sources.

03. IT-PAP QUIZ

Q30

A. Network B. Email C. Application Systems D. Internet Connection E. All of the above

Which of the following is the prerequisite account?

03. IT-PAP QUIZ

Q31

A. At a maximum of 91 days or 1 ½ months B. At a maximum of 90 days or 2 month C. At a maximum of 60 days or 3 months D. At a maximum of 90 days or 3 months

All user-level passwords for Network, Email and Applications must be changed

03. IT-PAP QUIZ

Q32

A. True B. False

A password is set and used during initial log on to all network and systems and it is required to change immediately after the first successful login.

03. IT-PAP QUIZ

Q33

A. User Access Permit Matrix B. User Accessory Permission Matrix C. User Access Permission Matrix D. None of the above

What does the acronym UAPM stands for?

03. IT-PAP QUIZ

Q34

A. It is the matrix that acts as standard basis of access rights to be given according to job functions and/ or position.B. Defines the employees job function C. Defines the matrix for employee code or conduct D. It is the employee user guide in carrying out his position

What is UAPM?

03. IT-PAP QUIZ

Q35

A. Report to P&S department B. Create a Troubleshooting IT Request in ITPMS C. Create a System Bug IT Request in ITPMS D. None of the above

First thing to do if my IT Assets needs a repair.

03. IT-PAP QUIZ

Tablet Usage

04

Shutdown properly before closing

Use a soft cotton clothes for cleaning

Use tablet stylus pen to write and tap on the display

Use carrying case after use

Proper Handling of Tablet and Laptop

04. Tablet Usage

Do not overcharge the device

Do not put heavy objects above the device

Do not put stickers on any part

Avoid direct exposure to sun

Do not tap heavily on the screen display

Avoid direct exposure to water

Proper Handling of Tablet and Laptop

04. Tablet Usage

Failure to comply with this policy and procedure may result in sanctions relating to the individual’s use of IT assets, and individual’s violations or any combination of these depending on the seriousness or gravity of the offense

Is there any penalty

04. Tablet Usage

Specifications

• UNI LEAF PH V1 CHERRY MOBILE WINDOWS TABLET
• 2GB RAM
• 32GB HDD
• DOCKING KEYBOARD
• STYLUS PEN AND POUCH

Tablet Version 1

03. Product / Service

Specifications

• UNI LEAF V2 WINDOWS TABLET TF10EA2 CHERRY MOBILE
• STYLUS PEN AND POUCH
• DOCKING KEYBOARD
• USB ADAPTER
• USB CABLE
• MACRO LENS
• THERMAL PROBE

Tablet Version 2

03. Product / Service

Specifications

• UNI LEAF PH V3 CHERRY MOBILE WINDOWS TABLET
• ECS ELITEGROUP
• 8GB RAM
• 125HDD CAPACITY
• INTEL(R) CELERON(R) N4000 CPU@1.10GHZ
• DOCKING KEYBOARD
• PEN MOUSE

Tablet Version 3

03. Product / Service

Specifications

• CHERRY MOBILE WINDOWS RUGGED TABLET (IP67) V4
• CHARGER
• POUCH

Tablet Version 4

03. Product / Service

QUIZ CONTINUATION!

01. ITPMS

Q36

A. Yes B. No

Is it okay to put the tablet inside the bag without turning it off?

03. IT-PAP QUIZ

Q37

A. Yes B. No

Is it okay to use cotton clothes and alcohol to clean my tablet?

03. IT-PAP QUIZ

Q38

A. Yes B. No

Can I tamper stickers on my tablet?

03. IT-PAP QUIZ

Q39

A. Yes B. No

Can I stack my books and lunch box above the tablet?

03. IT-PAP QUIZ

Q40

A. Verbal warning B. Written warning C. 1 day suspension D. 3 days suspension

I failed to comply in proper handling due to tapping heavily that caused screen insensitivity as my first offense. What is my penalty?

03. IT-PAP QUIZ

IT Dev Support Ticketing

05

A web-based system that is used to covers the transaction of all support cases and is handled by the IT Developer Support Team. This includes a request submission mechanism with proper filing and assigning of requests up to completion.

IT Dev Support Ticketing System

IT will perform the support and closes the ticket

PERFORMTHE SUPPORT

Identify the support needed regarding on ULIIS Buying

CREATE A TICKET

IT will grab the ticket and contact the requestor

GRAB THE TICKET

05. IT Dev Support

UNIVERSAL LEAF PHILIPPINES INC. ULPI Compound, Sta. Rita Norte, Agoo, La Union

INFORMATION TECHNOLOGY DEPARTMENT

1 185

01. ITPMS

IT Request have different level of approvers based on the request type.

IT REQUEST APROVAL