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Transcript

The following slides will show the Installation Process from the moment "Add new Device" is selected in the tado° app

The screens can look slightly different between Android and IOS but unless specifically mentioned look very similar and serve the same purpose.

The buttons from the tado° app can be used to advance to the next slide, in some cases there will be a continue button like here. ( don't use the Arrows from 360 to navigate in this activity)

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Setup of Smart AC Control

Continue

Here you would scan the QR code on the Device.

Since this is not possible for this example we are going to enter the details manually.

Click on the button or go to the next slide

WR2531334400

4321

How the wifi credentials are shared depends on the type of mobile device that is used.

for Android, this process is in the tado° app where you have to manually enter your Wi-Fi credentials so the SACC can connect to the Wi-Fi Network that your Phone is currently connected to. Click here to see the screen




for IOS, the Wi-Fi credentials are provided to the device via the Home app and the device has to be added to the Home app before it can be used.

The device can also be set up by only using the Home app without actually downloading the tado app.


By default, the Wi-Fi network that your phone was connected to last should be selected but there is also a drop-down menu to select a different network.

Once the correct network is selected the password has to be entered manually.

A Widget of the HomeKit app opens over the tado app.
Here the HomeKit code is scanned to add the device to the HomeKit Home.

This QR code is marked by the HomeKit symbol and is not the same as the one used to add the device to the tado° app.

Once successful the device is registered as Thermostat.

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Continue

The SACC will now get the Wi-Fi credentials and try to establish a connection.

For This Process to work the Phone should be connected through 2.5Ghz Wi-Fi and have Mobile data turned off.

From this point onwards Android and IOS are unified again.

Done

Here you can select your AC brand by directly typing it in or scrolling trough a list

Example Brand

Return

Confirm

Example remote name

In this step, the customer can take a picture of his remote.

This Picture will show up in our backend. (Video explanation)

The Customer can also skip this step.


During This step, there can be 3 different outcomes.


1. The matching can fail Because there is no command detected.


2. The matching can fail because there was a command detected but the command could not be matched to anything in our Database.


3. The command is successfully matched. (Click the button here to continue)

Continue

More Information

More Information

more Information

Video (sped up)

This means the Signal was detected but could not be Matched. After making sure the Command is accurately sent (Troubleshooting from the previous Fail screen) the customer needs to repeat this step until:

Either The Command is matched,

or the Installation Process diverges into the Thermostatic installation (after 4 Failed attempts, see the video linked below for a demonstration)

The thermostatic mode can Always be finished regardless of the remote as long as it uses IR signals

This means there was no signal detected at all.

To remedy this the customer should:


1. Make sure that the SACC is not in direct sunlight.

2. Replace the Batteries in the old remote.

3. Make sure the old Remote Is an actual IR remote.




The command was matched with our Databank.

All modes are activated by default and modes not available on the AC have to be deactivated by the customer.

Auto mode can be selected but does currently not work with the tado° SACC in most cases.

For Standard Mode, there might be multiple command sets available for any given remote.

The Customer can test them all and then decide on one.

For synthetic, there is only one command set per remote and therefore there is no possibility to choose a different one.







On this screen the tado° SACC will repeatedly send commands to the AC.

This should cause the AC to Beep repeatedly and therfore allows the customer to test different possitions to see if the commands are still received by the AC.

This is the end Screen of the tado° installation.

The next slides will provide some additional Detail and explain the main differences when Installing via homekit

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Continue

The SACC can be installed without ever downloading the tado° app.

The installation can be started by adding the device to HomeKit.

The device will be recognized as a "Thermostat"
(also happens with smart AC Control competitors)

Only the WR02 (V3+) is HomeKit compatible.

On our end, this will create a fully functional dummy account for the customer since he never created a tado° account. (The account will be called Homekit Dummy Home)
This account can be used to perform changes for the customer via our backend.

In HomeKit the SACC offers the functions of a thermostatic installation.

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Continue

Below you can see how the zone looks in the backend and the differences between our 3 available control modes

Before this installation is finished this zone won't exist and we, therefore, can't change the control type for the customer.
They have to finish the installation first, even if they can only finish the installation in a mode that they do not want to use in the end.

Hover over the different elements to learn more

This is just the Room Name

The edit button will allow you to switch between different Modes.'
You need to know which command set to assign in order fr this to work.
You can only switch between Thermostatic and standard freely since synthetic requires another Firmware.

This is just the Room Name

This is just the Room Name

The edit button will allow you to switch between different Modes.'
You need to know which command set to assign in order fr this to work.
You can only switch between Thermostatic and standard freely since synthetic requires another Firmware.

The edit button will allow you to switch between different Modes.'
You need to know which command set to assign in order fr this to work.
You can only switch between Thermostatic and standard freely since synthetic requires another Firmware.

General Information about the AC and the old Remote

General Information about the AC and the old Remote

General Information about the AC and the old Remote

The AC driver is the control mode and the command set (or synthetic remote) That is used.
For synthetic, the selection only shows up when on the editing screen.

It also shows whether a dedicated On command is available and if it is whether or not it is activated. (See troubleshooting chapter for more information on dedicated On/Off)

The AC driver is the control mode and the command set (or synthetic remote) That is used.
For synthetic, the selection only shows up when on the editing screen.

It also shows whether a dedicated On command is available and if it is whether or not it is activated. (See troubleshooting chapter for more information on dedicated On/Off)

The AC driver is the control mode and the command set (or synthetic remote) That is used.
For synthetic, the selection only shows up when on the editing screen.

It also shows whether a dedicated On command is available and if it is whether or not it is activated. (See troubleshooting chapter for more information on dedicated On/Off)

This field gives an overview of available settings for the AC via the chosen command set and mode.

This field gives an overview of available settings for the AC via the chosen command set and mode.

This field gives an overview of available settings for the AC via the chosen command set and mode.