Want to make creations as awesome as this one?


Foundation 6 :


If you want to go further ...


Quality KPI's

An indicator is an evaluation and decision-making tool, based on a measurable element.

Indicators at the right level of responsibility allow decisions to be made as close to the action as possible.

Indicators are therefore essential to the management of our activities.

Type of indicators

Attitudes to be adopted

Participants of the box

Management commitment


Reliable Data


Symmetry of Considerations


The participants:

All of us Michelin employees.

Attitudes to be adopted



Anticipate => Prioritize by focusing to accelerate

The indicators that are truly mastered make it possible to anticipate the future.

It is necessary to have anticipatory indicators on the means to obtain performance.

The indicators are broken down to the level of the business unit, they have meaning for each agent.

For example, in a business unit, we can measure the number of carcasses disposed of, and this indicator speaks to all the employees. But this indicator represents only a small part of the IQP indicator (Quality Indicator Material Loss).

In the transverse quality meetings, level 2 workshop, and level 3 site we will analyze the indicators in their entirety.

  • Effectiveness is the relationship between the results obtained and the expected results.
    • example: 250 GOOD tires produced/day for a target ≥ 230 GOOD tires produced/day.
  • Efficiency is the relationship between results achieved and resources used.
    • example: 50 GOOD tires/day/person for a goal ≥ 48 GOOD tires/day/person.

We follow daily the KPI's of:

I. Industrial performance:

The IQP = Material Loss Quality Indicator is the amount of material that is discarded.

The IRF = Manufacturing Success Index is the success indicator "RIGHT FROM THE FIRST TIME".

II. Customer satisfaction:

Number of customer complaints

NPS = Net Promoter Score (see box 6)