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Transcript

Foundation 2 :

Symmetry of considerations

If you want to go further .....

Customer Centricity

There is no great customer experience without a great employee experience.

Beyond that, the attention paid to ALL employees also influences customer and partner satisfaction.

The attention paid to the employees in contact with our customers has a direct impact on their satisfaction.

Symmetry of considerations

Moving Forward Together

Attitudes to be adopted

Participants of the box

Management commitment

Symmetry of Considerations

The participants:

All managers and employees

Attitudes to be adopted

Respect for the Customer

Respect for partners

Respect of the Shareholders



NOTE: Select English subtitles available (Click on the CC icon to turn on the subtitles).