Set-up and customization_ Setting up your own data

Dealing with customers

• Describe your last interaction with a customer or experience explaining a process to someone.

Who do you think the people are?

What are they looking at?

About Culture AMP

The Culture Amp story

We’re focused on building a new type of company: a company that truly puts culture first. That focus empowers our people to deliver on the promise of a platform that helps people worldwide build profitable, sustainable, and human-literate companies. That’s what drives everything we do.

Our mission goes beyond just building a business tool. It includes a commitment to providing the education, community, and support you need to bring a culture-first approach to your organization.

Set-up and customization: Setting up your own data

Background: You work as a customer service representative at Culture Amp in Melbourne, Australia. Culture Amp is a software platform that creates surveys about office working conditions. You have a meeting with a new client next week, Rod Hamilton from SynTech. You send him some reference material before the meeting.

Task: You show a customer a product and how to customize it to his needs.

Review the material you sent to Rod Hamilton and then complete the summarizing task.

Summarize the requirements for the Culture Amp platform set-up.

1. What does the file need for each employee in the organization?
2. What are the requirements for filenames.
3. What two reasons are given for a user to contact Culture Amp?

Answers:

Summarize the requirements for the Culture Amp platform set-up.

• What does the file need for each employee in the organization?

There must be a row for each employee.

• What are the requirements for filenames.

They should not contain special characters or punctuation.

• What two reasons are given for a user to contact Culture Amp?

Error code E69433878; remove employees uploaded by mistake.

For the next task, you will explain set-up tasks to the customer. But first, review the grammar rule that will help you structure your sentences.

• If a verb follows a preposition, we need to use the present participle form of the verb, or gerund (the ‘ing’ form)

• Form:

preposition + present participle (‘ing’ form)

by + clicking

Explain how to do the following set-up tasks (1-7). The first one is done for you.

1. upload an employee information file

e.g. Users upload an employee information file by using the import wizard.

1. find the Import Users wizard
2. turn off password protection
3. create the employee information file
4. find import data errors
5. begin the import again
6. remove employees uploaded by mistake

Answers:

• upload an employee information file

Users upload an employee information file by using the import wizard

• find the Import Users wizard

Users find the import Users Wizard by clicking ‘XYZ’.

• turn off password protection

Users turn off password protection by selecting ‘Unprotect’ and entering their password in Excel.

• create the employee information file

Users create the employee information file by downloading a copy of existing file or by starting from scratch.

• find import data errors

Users find import data errors by checking the import exception report.

• begin the import again

Users begin the import again by using the ‘Restart’ link.

• remove employees uploaded by mistake

Users remove employees uploaded by mistake by contacting the customer service representative.

adapted from IT Matters Unit 6 p 60

Role-play

• Student A: Ask your partner how to perform one of the tasks.
• Student B: Respond by using your answers from the last exercise to help you explain.

example: (Student A) “How does a user find import errors?”

(Student B) “By using the….”

• What sort of tasks do you need to explain to others at work?

• What do you think of Culture Amp’s employee survey product? Do you think it’s a good way to ‘build profitable, sustainable, and human-literate’ work environments?

1. Gerund after prepositions that stand alone

• after
  After having a shower, I waited for Steven.
• before
  The tablet must be taken before going to bed at night.
• by
  I manage it by working much longer than 40-hour weeks.
• in spite of
  In spite of studying a lot he didn't pass the exams.
• on
  What was her reaction on hearing the news?
• without
  He told the joke without laughing.

2. Gerund after Adjective + Preposition

• angry about/at
  Pat is angry about walking in the rain.
• bad at/good at
  John is good at working in the garden.
• happy about/at
  The children are not happy about seeing a doctor.
• interested in
  Are you interested in writing poems?
• used to
  She is used to smoking.

3. Gerund after Noun + Preposition

• advantage of
  What is the advantage of farming over hunting?
• chance of
  There's a chance of catching a cold these days.
• choice between
  There's a choice between flying to London Heathrow or Stansted.
• danger of
  Peggy is in danger of making a mistake.
• difficulty with
  He has difficulty with texting.
• doubt about
  He is in doubt about buying the correct software for his computer system.
• interest in
  There's no interest in writing letters.
• method of
  This is a simple method of finding solutions.
• reason for
  There's a real reason for winning the contest.

4. Gerund after Verb + Preposition

• agree with
  I agree with playing chess.
• apologize for
  They apologize for being late.
• complain about
  She complains about bullying.
• depend on
  Success may depend on becoming more patient.
• feel like
  They feel like going to bed.
• get used to
  You must get used to working long hours.
• look forward to
  I'm looking forward to seeing you soon.
• succeed in
  How then can I succeed in studying chemistry?
• specialize in
  The firm specialized in designing websites.
• talk about/of
  They often talk about travel(l)ing to New Zealand.
• think about/of
  Frank thinks of playing chess.

Gerunds after prepositions