DB info point
DB Reisezentrum
EuropaPlatz
LEVEL -1
national !!!
international !!!
LEVEL 1
LEVEL 0
Pl. 15 & 16
Pl. 13 & 14
Pl. 11 & 12
Free WC
WashingtonPlatz
CLICK on the icons to get detailed information !!!
MAIN arrival area & market
HBF MAp of stations
pet care
hygiene products & strollers
food area
- free tickets to German cities
- when refugees know where to go and have a place to stay there
- tickets for international cities --> go to information on REISEZENTRUM
- between 0:00-6:00 national tickets are handed out at DB Reisezentrum (Level 1) & DB info point (Level 0)
Sinti & Roma LGBTQ+ People of Color
Kids' area (SUPERVISED)
- toys, colored pencils, books
- breast feeding area
COVID-19 testing station
- free for refugees
- free for voluteers
Never leave a refugee without solving their problem!FOLLOW THIS PRINCIPLE: help the people at risk first - women - children - elderly people
DB tickets
Market
Info DESK
volunteers briefing 1. Scan the QR codes 2. Read the information3. Listen to the briefing 4. Receive a vest 5. Start working --- 6. Return vest before leaving
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TRAIN ARRIVAL TIMES When you do not know the answer: ASK HERE
MAIN Arrival area (Level -1)
Police
SIM cards
white tent (run by Stadtmission)
Red Cross
entrance hbf
SAFE SPACE1. when refugees want to stay for 2 nights or longer in Berlin & Germany2. will be shuttled to different accomodations by buses - information on destination is provided in the tent - kids area, breastfeeding area - food & drinks
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Washington Platz(Level 0)
EXPLAIN this process to the refugees
- refugees knowing to which city they want to go because they HAVE a place to stay there
- escort and support the refugees in getting the tickets
When Reisezentrum is CLOSED (opening hours 6:00-21:00) 1. look up the route on your phone and let the refugees take a picture 2. help the refugees get a ticket at the DB station (destination German city) 3. show the refugees the sign for "Reisezentrum" (let them take a picture) 4. ticket to final international destination needs to the "purchased" in a German station on the next day (during a longer layover)
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Reisezentrum: tickets to international cities(Level 1)
