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SIM for DISTRIBUTION

SIM Live Event 2 - March 2022

start

Agenda

SIM Vision

SIM ambition

SIM Impact

Let's take a look on what we will present

SIM

SIM for distribution

Where we stand

Next Steps

Scoping Outcome

SIM VISION & 3 PILLARS

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SIM vision

FIELD EFFICIENCY

SIM impacts

  • Be more efficient in our prioritization of activities


  • Be more efficient in the dispatching of our service activities

  • Be more efficient in the planning & scheduling of Field Activities

  • Be more efficient in the resolution of Customer Service Request

PEOPLE

ENGAGEMENT

  • Engage our Service organization through new roles


  • Engage our Service organization through relevant career paths

  • Engage our Service organization throughout SIM transition deployment

  • Engage our Service organization in our daily activities through fair workload distribution

CUSTOMER

CARE

  • Increase Customer Satisfaction through higher remote resolution rate and resolution upon first contact

  • Increase Customer Satisfaction by reducing failed & repeated visits

  • Increase Customer Satisfaction by resolving as quickly as possible blocking issues


SIM FOR DISTRIBUTION

SIM

STREAM
CREATION

AGREED

SIM SCOPE
FOR 2022

DESING WORKSHOP ON MARCH


Where we stand

DSIM distribution portal solution design for POC

Remote workshops execution March 14th - 31st

Pilot distributors selection

Transition phase activities definition

SIM project plan key milestones alignment with drive program roadmap

Immediate next steps

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2021 Scoping Outcome

Leverage existing bMx Support Centers to answer Distributors' requests based on:

Language

Time zone

Culture

Expertise

North America

South America

Europe

Africa

Asia

Australia

2021 Scoping Outcome

Define bMx Local/ Regional "flying" agents to support DPs WW

North America

South America

Europe

Africa

Asia

Australia

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Write your title here

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Video

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Process

Step 01

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Step 03

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Step 1

Step 2

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Process

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Process

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Versus

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2030

Timeline

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Data

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425K

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Team

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Name

Name

Name

Name

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Team

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Thanks!

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