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Transcript

M1 STPE ENGLISH CLASS

Diverse teams add value to the workplace by increasing creativity and performance. But Intercultural Communication is not that straightforward. Today, we are going to look at some stumbling blocks in intercultural communication and see how we can overcome them and even capitalize on their understanding.

INTERCULTURAL COMMUNICATION

Intercultural Communication Stumbling Blocks

Laray M. Barna

INTRODUCTION

1.Assumption of similarities

Another example...

2.Language differences

Vocabulary

Idioms

Syntax

Dialects

Pronunciation

Give examples when assumption of similarities or language differences... caused you trouble in an intercultural setting?
What was the impact?
What was your reaction?

Undertanding the World’s Cultures, chap 3, Craig Storti

1. A Call from Hari

MAGDA: I wonder where Hari is.
BOB: Oh, I forgot to tell you. He called.
MAGDA: He called?
BOB: Yes. He said he was too busy to come over in person.
MAGDA: But he always comes. And we have coffee together.
BOB: I know. He said he was sorry and he would try to come next
week.
MAGDA: I’d better get over there and talk to him. BOB: I’d wait until
next week if I were you. He’s really busy.

2. A Bit of a Nuisance

GITTI: How did it go with Arabella?
KARL: Much better than I expected.
GITTI: Did you explain everything to her?
KARL: Yes. I said that we were very sorry but we weren’t going to be able
to meet the deadline.
GITTI: What did she say?
KARL: She just said “That’s a bit of a nuisance” and started talking about
something else.
GITTI: That’s a relief.

3. Saturday Shift

MS. JONES: It looks like we’re going to need some people to come in
on Saturday.
MR. WU: I see.
MS. JONES: Can you come in on Saturday?
MR. WU: Yes, I think so.
MS. JONES: That’ll be a great help.
MR. WU: Yes. Saturday’s a special day, did you know?
MS. JONES: How do you mean?
MR. WU: It’s my son’s birthday.
MS. JONES: How nice. I hope you all enjoy it very much.
MR. WU: Thank you. I appreciate your understanding.

4. Rewrite

SUSAN: So, what did you think of my rewrite?
YANG: Ah yes, the rewrite. Generally tighter than the first draft, don’t you
think?
SUSAN: I do. Shall I send it down for printing, then?
YANG: It’s up to you, really.


MANAGING COMMUNICATION STYLES: WHO IS MAKING AN EFFORT TO ACCOMMODATE THE OTHER STYLE?

"(Your idea might work) We can come up with a better idea"

"(What do you think Mr Cato?)Have we heard all the opinions?"

"(Those figures are not accurate) I have some other figures here"

"(Can we move on to the next topic?) We are not ready to talk about this now"

"(This proposal deserves further consideration) The proposal needs some work"

"(That is a very interesting viewpoint) I see things very differently"

"(That's not the way to do that) Have you ever tried doing it another way?"

"(I don't agree) That's a good idea, but I have another one"

The DIRECT communicator

The INDIRECT communicator

What kind of video is the following?

Full video

3.Non Verbal Communication

A joke (?)

HEAVEN IS WHERE...

The police are British
The cooks are French
The lovers are Italian
And all is organized by the Swiss

HELL IS WHERE...

The cooks are British
The mechanics are French
The lovers are Swiss
The police are German
And it is all organized by the Italians

4.The Presence of Preconception and stereotypes

Stereotypes

are oversimplified generalizations about groups of people.

Prejudice

refers to the beliefs, thoughts, feelings, and attitudes someone holds about a group. It is a prejudgment, originating outside actual experience.

https://courses.lumenlearning.com/sociology/chapter/stereotypes-prejudice-and-discrimination/

What is usually said about the people from the North?

Inductive stereotypes:

From a small sample of people, we generalize to everyone:
Or second-hand knowledge from relatives who have been there (or not 😊 ), from the media.


Deductive stereotypes:

Generalizations that we apply to every single individual


Welcome to the Land of Ch'tis

PROBLEMS WITH STEREOTYPES

Stereotype threat

Stereotype threat is a situational predicament in which people are or feel themselves to be at risk of conforming to stereotypes about their social group.

Describe what you see

5.Tendency to evaluate

6.High Anxiety

Intercultural communication and a sample STAR answer